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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Contacting Kris and getting quick, easy communication, trialing designs and making sure it was all correct before production was very helpful - no matter how many times we needed to adjust the design on my end! Very professional and great results! Super happy!
Great quality and very reliable. I'm glad a company like this exists so I can spend less time sourcing and more time selling.
The entire experience was exceptional. The representative and team from Yiree went above and beyond to meet our needs and exceed our expectations. Extremely satisfied with the ease of using Alibaba to find this supplier and the quality of communication through the Alibaba platform. Thank you!
We found what we need with good price, fast delivery, good quality.
Parts not available, for particular moment, in our country, without delivery forecast, we found on Alibaba site with a lot of opportunity choices, like to a different supplier disposing to help you.
Great service, great product, super fast delivery thank you very much and gladly again...
I received my order via UPS Items as described and fast shipping. Need to improve on communications.
Good mould and good quality, we sell to our more than 8 customers
They are all suprised that the container goods with so high quality
And all packings and cartons and insider sticker are very stable and nice looking and
High quality materials.
Excellent order processing. The seller was very friendly, helpful, courteous, patient and had a great deal of knowledge about the products. I'll be back and thank you for the smooth transaction! I will come back. Sandra
This website is truly amazing because of the massive product selection they have, is user-friendly and the assistance you get throughout the whole experience of searching for and purchasing the product, you're wanting.
Great communication very efficient services by Miki and the products were great quality looking to order again.
Am grateful for good services, and quality product. Keep up the good work and great service. Looking forward for more business in future.
Delayed actually very delayed shipping and worst customer service! Shipment stays in alibaba warehouse for weeks before shipment!
I have 3 orders so far find the service good and cheap have not been disappointed so far will be ordering again in the future Thank You
Please buyer be aware of Alibaba.com e-commerce services. The site is full of fraud and scammers. I just got scammed almost 4000USD. Alibaba gave these scammers a platform to do their fraud. Alibaba do not screen the so call suppliers on their website. I don't want what happened to me happened to other people. Please don't buy anything from Alibaba website. It is infiltrated with scammers. Don't become a victim. Stay away from this website.
Because of the pandemic situation there was a delay with delivery. Joyce is a very communicative, always answer you and help to solve problems.
Fantastic seller The location is excellent, the deal with them is great and the service is fast
They sell and supply services to merchants and e-commerce. The world is in your hands, now with Alibaba introduces merchants, suppliers and factories
Wonderful progress I wish you more progress
Thank you
The customer service is top notch. From order to delivery is excellent and what you order is what you get which is most important. Also information update is very top quality. Keep it up
I like the way Alibaba assurance works they always help customers to get the quality and services they need.
Thanks
JUST GREAT -- THE SELLER REPRESENTATIVE CAMILLE JHU AND JUSTINE SHI ARE AWESOME---THEY ARE ASSETS OF THE COMPANY. THEY ARE POLITE AND SO RESPOCSIVE AND WILLING TO SOLVE ANY ISSUES. I AM GRATEGUL TO THEM.CAMILLE COMPLETED THE ORDER AFTER JUSTINE LEFT --BOTH ARE GREATEST SELLERS IN ALIBABA. I SALUTE CAMILLE FOR HER EXTRAORDINARY RESPONSIBILITY. CAMILLE AND JUSTINE --- YOU ARE PSORT OF PEOPLE TO BE LOVED AND ADMIRED.AND MANY SELLERS SHOULD LEARN FROM YOU.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.