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AlibabaReviews 13,849

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,323
returns
773
quality
1,304
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Instant Feedback

202 reviews

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Australia
1 review
0 helpful votes
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Awesome First Order
December 22, 2020

Contacting Kris and getting quick, easy communication, trialing designs and making sure it was all correct before production was very helpful - no matter how many times we needed to adjust the design on my end! Very professional and great results! Super happy!

Date of experience: December 21, 2020
Oklahoma
1 review
0 helpful votes
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Great source
December 22, 2020

Great quality and very reliable. I'm glad a company like this exists so I can spend less time sourcing and more time selling.

Date of experience: December 21, 2020
Florida
1 review
0 helpful votes
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Sunglass display
December 22, 2020

The entire experience was exceptional. The representative and team from Yiree went above and beyond to meet our needs and exceed our expectations. Extremely satisfied with the ease of using Alibaba to find this supplier and the quality of communication through the Alibaba platform. Thank you!

Date of experience: December 21, 2020
Florida
1 review
0 helpful votes
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New part supply
December 22, 2020

We found what we need with good price, fast delivery, good quality.
Parts not available, for particular moment, in our country, without delivery forecast, we found on Alibaba site with a lot of opportunity choices, like to a different supplier disposing to help you.

Date of experience: December 21, 2020
Switzerland
1 review
0 helpful votes
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GREAT
December 22, 2020

Great service, great product, super fast delivery thank you very much and gladly again...

Date of experience: December 21, 2020
GB
1 review
0 helpful votes
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Fast shipping
December 22, 2020

I received my order via UPS Items as described and fast shipping. Need to improve on communications.

Date of experience: December 21, 2020
California
1 review
0 helpful votes
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Good mould and good quality, we sell to our more than 8 customers
They are all suprised that the container goods with so high quality
And all packings and cartons and insider sticker are very stable and nice looking and
High quality materials.

Date of experience: December 21, 2020
Germany
1 review
0 helpful votes
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Very professional
December 22, 2020

Excellent order processing. The seller was very friendly, helpful, courteous, patient and had a great deal of knowledge about the products. I'll be back and thank you for the smooth transaction! I will come back. Sandra

Date of experience: December 21, 2020
North Dakota
1 review
0 helpful votes
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AMAZING
December 21, 2020

This website is truly amazing because of the massive product selection they have, is user-friendly and the assistance you get throughout the whole experience of searching for and purchasing the product, you're wanting.

Date of experience: December 21, 2020
GB
1 review
0 helpful votes
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5 pairs Mink Eyelashes
December 21, 2020

Great communication very efficient services by Miki and the products were great quality looking to order again.

Date of experience: December 21, 2020
Kenya
1 review
0 helpful votes
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Turtle neck sweaters
December 21, 2020

Am grateful for good services, and quality product. Keep up the good work and great service. Looking forward for more business in future.

Date of experience: December 21, 2020
Texas
1 review
0 helpful votes
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Customer service
December 20, 2020

Delayed actually very delayed shipping and worst customer service! Shipment stays in alibaba warehouse for weeks before shipment!

Date of experience: December 20, 2020
GB
1 review
0 helpful votes
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Great Service
December 21, 2020

I have 3 orders so far find the service good and cheap have not been disappointed so far will be ordering again in the future Thank You

Date of experience: December 20, 2020
California
1 review
4 helpful votes
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Please buyer be aware of Alibaba.com e-commerce services. The site is full of fraud and scammers. I just got scammed almost 4000USD. Alibaba gave these scammers a platform to do their fraud. Alibaba do not screen the so call suppliers on their website. I don't want what happened to me happened to other people. Please don't buy anything from Alibaba website. It is infiltrated with scammers. Don't become a victim. Stay away from this website.

Date of experience: December 20, 2020
Puerto Rico
1 review
0 helpful votes
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Product was just as described, great quality. Also great communication with the seller. Would recommend this company. A+

Date of experience: December 20, 2020
RU
1 review
0 helpful votes
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Recomended!
December 21, 2020

Because of the pandemic situation there was a delay with delivery. Joyce is a very communicative, always answer you and help to solve problems.

Date of experience: December 20, 2020
Saudi Arabia
1 review
0 helpful votes
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Fantastic seller
December 21, 2020

Fantastic seller The location is excellent, the deal with them is great and the service is fast

They sell and supply services to merchants and e-commerce. The world is in your hands, now with Alibaba introduces merchants, suppliers and factories
Wonderful progress I wish you more progress
Thank you

Date of experience: December 20, 2020
Nigeria
1 review
0 helpful votes
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Customer Service
December 20, 2020

The customer service is top notch. From order to delivery is excellent and what you order is what you get which is most important. Also information update is very top quality. Keep it up

Date of experience: December 19, 2020
Canada
1 review
0 helpful votes
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Great Service
December 20, 2020

I like the way Alibaba assurance works they always help customers to get the quality and services they need.
Thanks

Date of experience: December 19, 2020
Nevada
1 review
0 helpful votes
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JUST GREAT -- THE SELLER REPRESENTATIVE CAMILLE JHU AND JUSTINE SHI ARE AWESOME---THEY ARE ASSETS OF THE COMPANY. THEY ARE POLITE AND SO RESPOCSIVE AND WILLING TO SOLVE ANY ISSUES. I AM GRATEGUL TO THEM.CAMILLE COMPLETED THE ORDER AFTER JUSTINE LEFT --BOTH ARE GREATEST SELLERS IN ALIBABA. I SALUTE CAMILLE FOR HER EXTRAORDINARY RESPONSIBILITY. CAMILLE AND JUSTINE --- YOU ARE PSORT OF PEOPLE TO BE LOVED AND ADMIRED.AND MANY SELLERS SHOULD LEARN FROM YOU.

Date of experience: December 19, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087