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AlibabaReviews 13,633

4.6

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,348
value
1,326
shipping
1,318
returns
772
quality
1,300
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Instant Feedback

202 reviews

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Pakistan
5 reviews
30 helpful votes
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I am a free member at Ali baba and my experince was just ok. No influx of good quality inquiries for free members.

Date of experience: November 5, 2013
Pakistan
3 reviews
14 helpful votes
Follow Dai C.
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They seem okay i have done business dealings here with manufacturers and found reasonable people.

Date of experience: November 4, 2013
Texas
2 reviews
1 helpful vote
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SENT IN A DISPUIT ON THESE ORDER. WHAY DOES IT NOT SHOW?
As Follows: These lamps said they are a 12 watt LED. They are not!
When I run through my tester, They come out to draw. 4 amp,
That means they are a max of Five (5) watts. No 12 watt.
This add is very deceptive. And should be taken of the internet.
Please Send My Money Back.
DO NOT BUY FROM THIS SITE...

Date of experience: October 28, 2013
Wisconsin
1 review
3 helpful votes
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From what it looks like, people are complaining about electronics purchases... yeah... thats something i would not do, personally i never buy electronics unless it is from a well known seller... i mean doesnt that seem obvious? But ya, my friends and I have bought jerseys and they were fine... we knew they werent the real authentic jerseys but it is very hard to tell... you have to pay extra close attention to see the flaw, in the case of my kobe jersey the name stiched on the back is slightly slimmer than an authentic one but u really have to put an authentic jersey together next to the one i got from aliexpress... but it did take a long time to deliver... but ya my suggestion. Is DONT BUY ELECTRONICS FROM ALIEXPRESS... and if u order something, be prepared to wait a good period of time... its not the normal 5-7 business days

Date of experience: October 3, 2013
Canada
9 reviews
23 helpful votes
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Great site if you are planning to start your own business. However, there are many safety issues with buying from alibaba. I wouldn't recommend buying from any seller that is not a Gold seller. To become a Gold seller it costs around $3000USD in China, so only the big boys can afford to get it. Otherwise, any scam artist can open a business account and ask you for money without sending you anything.

Date of experience: September 27, 2013
Washington
144 reviews
1474 helpful votes
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I think I would have better luck on a roulette table.

Date of experience: September 1, 2013
Florida
2 reviews
5 helpful votes
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Rec'd wrong item
August 12, 2013

Rec'd wrong item. Opened dispute. Still waiting... no way of contacting them or sending Email.
Purchase Item from www.aliexpress.com;
http://www.alibaba.com/member/cn*******251.html (Mary Wang)(Company Name: Sun-Shine) Item received is different from Item shown, complained... there reply: "Not there fault." Just another rip off-Bait and Switch. ( they Have since removed the photo of the Item because it was wrong! Yet No Refund! DO NOT DO Business with any of the companies represented by Aibaba.com. I only wish I had checked them out first ( this site is NOW BOOKMARKED) Will always check here first!. Their "Escrow" is a joke!

Date of experience: August 12, 2013
Canada
1 review
4 helpful votes
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I have bought a few things from this site. Some with great results and some so so.
I had a dispute with one of the suppliers and we resolved it directly and he deposited a refund to me via paypal so I released his funds from AliExpress. On another purchase from a different supplier I placed and paid for my order but the the supplier came back with a stipulation that there was a no return no rfund on the product once it was shipped so I cancelled my order before it was shipped and I got a refund put back on my credit card in about 3 weeks unfortunately because of the currency exchanges I lost about $200.00 but did get the full refund put through. I am now in a dispute with a cell phone company through AliExpress as the phone I ordered doesn't work on North American networks even though they claimed it did. If I can't resolve this through AliExpress I plan on having VISA refund my money. I'm wondering if anyone out there has tried to get a refund this way and if they were successful.

Date of experience: July 26, 2013
Canada
1 review
3 helpful votes
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I have purchased a number of electronic products and received all items at a reasonable price however the ovarall quality of the products are poor for most. I think that you can achieve good value from many vendors but one must be carefull in their research. We went through similar quality problems with japanees goods in the 50's and 60's. Now they are the best for most items. The old saying is still true. You get what you pay for but sometimes we get lucky and find exceptional good value.

Date of experience: June 6, 2013
NL
1 review
2 helpful votes
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Umm I know you guys are disgruntled and but I order cloths from them and got everything I ordered. I guess its cause I used paypal? I dont know even Western Union people try to scam you of western Union money orders. I got 3 in Stockholm of 1000 dollars each and each time they tried to hold on to the money, You

Date of experience: April 24, 2013
North Carolina
17 reviews
13 helpful votes
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The site is a excellent site for buying craft stuff... but def need to read reviews and also feedback rating should be more than 97 percent. There are some genuine sellers just like you have in eBay and Amazon marketplace. We need to use paypal to pay to be on the safer side.

Date of experience: November 29, 2012
New Zealand
1 review
4 helpful votes
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Do not purchase off Abidin-Bin Ishak from Amasiex Enterprises Sdn Bhd. It is a SCAM, I purchased items off him and paid him and he refused to ship saying I need to pay more money for customs clearance as they had loaded the incorrect quantity but I could purchase the additional at a discounted price, DO NOT EVER BUY FROM HIM

Date of experience: November 10, 2012
Tennessee
1 review
6 helpful votes
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We are a small business in West Michigan and were looking to source some parts from China. We secured an initial sample and were pleased with the results and the price. We then placed a small order for more parts, but when they showed up they did not meet specifications. The supplier refuses to even reply to our inquiries and Alibaba won't help us either. I don't think we'll be doing any more business through this website.

Date of experience: August 10, 2012
Florida
2 reviews
4 helpful votes
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They hd e pay 707.22 usd to a Grace yao in Qingdao for 100% remy hair. The hair started to shed and swell and tangle once washed. Could not receive an exchange or refund. They say hit confirm order button if received and satisfied. How am i to get hairdressers appointment, attach hair wash it and write review before 5 days? Please do not buy anything fro them. You cant get your money back. Called california office wendy quite trite and rude. My escrow fee gone.

Date of experience: June 11, 2012
California
5 reviews
11 helpful votes
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I ordered hair ffrom here and i was assured that it was the kind of pruduct that i had specefied to the seller that i wanted. It only lasted 2 months. Its a very questional site to make purchases from... spend your money locally, so that way you know what you're getting!

Date of experience: May 25, 2012
Viet Nam
1 review
5 helpful votes
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Alibaba only cares about who can make them rich
They treated us small customers very badly and only do things in favors of big customers who bring them money

Date of experience: May 25, 2012
New York
1 review
4 helpful votes
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This website is a piece of s#$*. I just bought a electric scooter and some of the pieces were missing. Also when i finally got the order shipped and started to ride it, is went slower than a 3 legged turtle. Finally the pieces started to brake off after the second crash. This website is bogus.

Date of experience: May 13, 2012
Washington
1 review
3 helpful votes
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I am in the human hair industry. I posted an ad looking for Brazilian and European hair. I ordered samples and got good hair from one of them, but when I placed a larger order I was sent cheap Chinese hair. This happened with 3 different Chinese human hair manufacturers.
The same people use multiple names and websites to swindle people out of their money. I was wise this time I used American Express and Paypal... If they won't accept Paypal... DO NOT SEND THEM MONEY any other way! You will get had. I got my money back from 2 of them from AMEX and form one through Paypal... Never again.

Date of experience: May 2, 2012
Oregon
3 reviews
7 helpful votes
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Piece of S$#IT want to lose your money? Go ahead and order, you have been warned

Date of experience: September 7, 2011
Australia
55 reviews
172 helpful votes
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Despite all the negative feedback this is a good sit for bargins BUT you have 2 be a smart shopper, if you are smart about it then you can make huge profits from buying and selling some of the stuff on this site

My ways of making money from this site:
1. How much feedback do they have and how good is it?
ALWAYS see if they have lots of feedback if they do then that means they have lots of business (i ususally won't buy unless they have less then 250 feedback and atleast 97% good)
2. Its always good to actually look at their feedback BECAUSE you never know if they have gotten thei friends to buy stuff off them and leave them good feedback so the better the feedback is good, the more feedback the better and the more variety of people is good.
Hope this helps i would have 2 suggest dhgate.com, they have more stuff

Date of experience: July 11, 2011

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086