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AlibabaReviews 13,523

4.6

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,347
value
1,325
shipping
1,318
returns
772
quality
1,299
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Instant Feedback

202 reviews

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KR
1 review
0 helpful votes
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I've talked with many sellers on all the platform, but none have communicated as well or responded as quickly as Alibaba. I believe communication is the most important part of any business deal, and they understood exactly what I wanted, which made the whole process very smooth and reassuring. I plan to continue working with them. You can also trust the quality of their bags!

Date of experience: December 1, 2025
Australia
1 review
0 helpful votes
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Book Printing
November 30, 2025

I had a book printed and found the experience going through Alibaba was seamless. From selection of a printer through to the payment process was made easy and there was never a want for extra information.

Date of experience: December 1, 2025
Mexico
1 review
0 helpful votes
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My experience using Alibaba to source hydrogel screen protectors has been largely positive. I was able to connect with fantastic suppliers, like Mia Qin, who offer professional service and high-quality products that my customers love.

However, from a user experience perspective, I think the platform has some room for growth. The mobile app interface can feel a bit cluttered when trying to compare multiple quotes side-by-side, and I would love to see more standardized/transparent shipping estimates earlier in the browsing process. Despite these minor navigation hurdles, it remains a vital tool for my business, and I am satisfied with the results.

Date of experience: November 30, 2025
Japan
1 review
0 helpful votes
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商談から試作品完成まで
November 30, 2025

今回初めての商談ですがやり取りもスムーズにできました。試作品の仕上がりもよく、支払いも安心安全にできました。とても満足しています。

Date of experience: December 1, 2025
Argentina
1 review
0 helpful votes
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Cumple con las expectativas
November 30, 2025

Entrega en tiempo y forma, un tanto complida la comunicacion ya que comence hablando con un interlocutor que luego cambio y no fue tan atento como el primero.

Date of experience: November 16, 2025
Germany
1 review
0 helpful votes
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Massage gun WS 09
November 30, 2025

I am very satisfied with my order on Alibaba. The ordering process went smoothly and the delivery was fast. The massage gun impresses with its excellent quality, sits well in the hand, and is very effective for muscle relaxation. The variety of attachments and the long battery life make it a truly great product. Alibaba's customer service was friendly and helpful. I can highly recommend both Alibaba and this massage gun without any reservations. 5 stars!

Date of experience: November 30, 2025
Virginia
1 review
0 helpful votes
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I like using Alibaba.com and have ordered for both business and personal uses. Every time I have needed customer service to step in and resolve an issue, they have been responsive and quick to resolve. Quite a variety of items to select from and fair prices. The sellers I have dealt with have all been able to communicate in the language I wanted (English) with nothing lost in translation. They are also fair and upfront about the pricing and fees.

Date of experience: November 30, 2025
Australia
1 review
0 helpful votes
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Perfect deal!
November 29, 2025

'm very impressed with the sales representative Ms Eve Wu. She is so knowledgeable with her products, and able to advise me that i was buying duplicatings as some parts were already included in other bigger components. She's fast in responding, and knowledgeable with my country's import requirements. In the end, based on her recommendation, i bought all the correct parts, no double buy, quality stuff, received all parts within a week from China, no issue during import to my country, and it was a perfect deal. Really appreciate her effort in following thru til i received all parcels. That's the kind of perfect sales rep that every buyer wish for!

Date of experience: November 30, 2025
Germany
1 review
0 helpful votes
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Respect le temps. Service très bien faite

Date of experience: November 29, 2025
Massachusetts
1 review
0 helpful votes
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Alibaba review
November 29, 2025

I love this app. Love the guaranteed system that guarantees you will receive your product or your full money refund if needed. Definitely recommend this app to anyone looking to not get scammed and looking for good price good quality and all-around good, fast shipping products. I would like to thank the Alibaba group for this great app.

Date of experience: November 29, 2025
New York
1 review
0 helpful votes
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Small business owner.
November 29, 2025

Overall good experience. The one issue I have is not being able to complete my tax exempt status. All information submitted, business profile shows tax exempt status verified but can't get the tax removed. NO GOOD WAY to get customer service help. You can elect to go insane with bots asking the same questions over and over or... giving up for this order. Can't continue this way--may or may not go back again. Vendor was stellar and couldn't have asked for better product and service.

Date of experience: November 19, 2025
Germany
1 review
0 helpful votes
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Süper ürün
November 29, 2025

ürünü teslim aldim. Ürün süper paketleme süper

Date of experience: November 29, 2025
Ukraine
1 review
0 helpful votes
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отзыв о поставщике
November 29, 2025

все было отлично. сотрудничаю не в первый раз и всем доволен

Date of experience: November 29, 2025
Saudi Arabia
1 review
0 helpful votes
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Very good Antenna and Helpful Seller
November 28, 2025

Due to the no reception in our area in Riyadh KSA. We weren't getting much speed. Only 18 Mbps Down and 0.8 Mbps Up. Which was very poor.

A combination of this antenna, 60cm Dish, LMR400 20m Coax in to my 5g router. I am getting amazing speeds. 600~700 Mbps down and 30~40 Mbps Up.

Also, very satisfied with the shipping. Due to my mistake, the delivery got held in customs. But seller helped me clear it. I am very thankful. 🙏

Also, 50% Cheap for the same quality as on AliExpress. 🔥

Date of experience: November 29, 2025
Canada
1 review
0 helpful votes
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Found a reputable site
November 28, 2025

I was weary at first but as I started talking to the suppliers and getting good quality product it made me very happy to have an easy way to communicate and find the best deals. I can now save money because I am taking out the middle man. That money can be used towards my business!

Date of experience: November 28, 2025
Spain
1 review
0 helpful votes
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He realizado bastantes pedidos y de momento no he tenido ningun problema con los proveedores, cosa que me inspira confianza para poder seguir adquiriendo productos para mi empresa atraves de la plataforma

Date of experience: November 28, 2025
Brazil
1 review
0 helpful votes
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Excepecional
November 28, 2025

Parabéns a toda equipe Alibaba, que nos conecta aos melhores fornecedores do mundo!

Date of experience: November 28, 2025
Honduras
1 review
0 helpful votes
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Mi experiencia con Alibaba fue muy positiva. El proceso de compra fue claro, el pago seguro y el proveedor mantuvo una comunicación constante y profesional. El envío se realizó dentro del tiempo estimado y pude dar seguimiento a todo el recorrido del paquete sin inconvenientes. La mercancía llegó en excelentes condiciones y exactamente como se había solicitado. Sin duda utilizaré la plataforma nuevamente.

Date of experience: November 28, 2025
Seychelles
1 review
0 helpful votes
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Shenzhen WZH Technology Co., Ltd. delivered exactly as promised — professionally printed pendrives with both front and back full-color covers, and all MP3 albums perfectly preloaded.

The product quality is impeccable: clean printing, durable finish, and flawless USB performance. Every file was correctly transferred, with no errors. Communication was smooth, professional, and responsive from order to delivery. Timelines were respected, and the final result exceeded expectations.

I highly recommend this supplier for anyone looking for custom branded pendrives, music distribution USBs, or promotional storage products.

Date of experience: November 28, 2025
Brazil
1 review
0 helpful votes
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Satisfação
November 28, 2025

Estou muito satisfeita com a plataforma e com os fornecedores que fiz minhas compras. Me sinto segura em comprar por aqui.

Date of experience: November 28, 2025

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086