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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Alibaba only cares about who can make them rich
They treated us small customers very badly and only do things in favors of big customers who bring them money
This website is a piece of s#$*. I just bought a electric scooter and some of the pieces were missing. Also when i finally got the order shipped and started to ride it, is went slower than a 3 legged turtle. Finally the pieces started to brake off after the second crash. This website is bogus.
I am in the human hair industry. I posted an ad looking for Brazilian and European hair. I ordered samples and got good hair from one of them, but when I placed a larger order I was sent cheap Chinese hair. This happened with 3 different Chinese human hair manufacturers.
The same people use multiple names and websites to swindle people out of their money. I was wise this time I used American Express and Paypal... If they won't accept Paypal... DO NOT SEND THEM MONEY any other way! You will get had. I got my money back from 2 of them from AMEX and form one through Paypal... Never again.
Piece of S$#IT want to lose your money? Go ahead and order, you have been warned
Despite all the negative feedback this is a good sit for bargins BUT you have 2 be a smart shopper, if you are smart about it then you can make huge profits from buying and selling some of the stuff on this site
My ways of making money from this site:
1. How much feedback do they have and how good is it?
ALWAYS see if they have lots of feedback if they do then that means they have lots of business (i ususally won't buy unless they have less then 250 feedback and atleast 97% good)
2. Its always good to actually look at their feedback BECAUSE you never know if they have gotten thei friends to buy stuff off them and leave them good feedback so the better the feedback is good, the more feedback the better and the more variety of people is good.
Hope this helps i would have 2 suggest dhgate.com, they have more stuff
Excellent web site for trading with lowest price and complete feedback of delivery item and very good place to find buyers and suppliers.
Its really nice site for start trading
I am reporting an incident that happened to me with the Alibaba international trade site. This site claims to connect international buyers and sellers. I purchased some football jerseys that were supposed to be shipped to me within a week. Its been almost 3 months. When I reported this to the site it was simply ignored. I received an email claiming that I had not provided evidence. I have submitted my western union receipt, and email communication with the seller. I never got the products and the site will not force the member to send the money back. As far as I am concern, the site is just as responsible as its fake sellers. They promise protection and give the sellers ratings that give the impression that they are trustworthy. When reporting the incident to the site they ignore what you have reported and send you emails as if they tried to work with you. DO NOT DO BUSINESS THROUGH ALIBABA.COM IF YOU WANT TO KEEP YOUR MONEY.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members