AlibabaReviews 13,374

First time ordering from Norway and was a bit cautious at first, but the product bought directly from the factory in China is the same product that is sold for twice the price here. A bit messy with so many different suppliers of the same product, but managed to navigate.

Terrible service. No one responds to fake tracking numbers. Sellers provide fake shipping numbers. The Alibaba team pays no attention whatsoever. Customer complaints are ignored. Refunds are delayed for ages. Familiarity between fraudulent sellers and the Alibaba team is rampant. Fake tracking numbers are accepted by the system, and orders are closed. After that, it's impossible to receive the promised compensation. This is because it's impossible after your purchases have supposedly been delivered to someone else using fake tracking numbers. I would like to point out that this fraudulent scheme involving deliberately fake tracking numbers has been thriving for many years on both AliExpress and Alibaba. Alibaba turns a blind eye to this, and the problem is not addressed at all. Apparently, the Alibaba team is happy with this. After all, they have to spend months proving it, wasting their time on all these disputes over fake tracking numbers. The Alibaba team doesn't even read or take into account what you write to them. The Alibaba team covers for the scammers and takes no action against them. Their accounts are still active on the site. The deception and fraud of buyers continue. A false clause that guarantees nothing after the seller provided a fake On-Time Dispatch Guarantee tracking number. You've been deceived, and like a fool, you'll use this number to track someone else's goods being delivered to another buyer. In my case, the goods were delivered to California, USA, while I live in New York, USA. The seller can then send you a second tracking number that no one ever intended to send the goods to. This is all done deliberately to deceive the buyer and the Alibaba team. But by this point, your order has already been closed by Alibaba, since the goods were delivered to you using the fake tracking number of another buyer, and you should have no complaints. You've suffered moral and colossal damage. Contacting the Alibaba team is useless; they'll just bluff the matter with promises of a refund. In reality, the Alibaba team doesn't even understand the nature of your problem or the fraudulent scheme. Alibaba's team benefits from delaying refunds and feigning frantic assistance. All this time, your money will be crediting Alibaba's team, while you suffer colossal losses. In my case, I suffered losses greater than the entire cost of the goods. Dispatched by Nov 2 or receive a 10% delay compensation (View details) is what the order states. You won't receive anything because the goods, using the fake tracking number, have already been delivered to you without any delays. Meanwhile, no one even sent you the goods or intended to send them. Another fake tracking number can be given to you after you simply purchase and pay for a shipping label. In this case, no shipment is made using this number. And even if it is, it will be delayed by two or three weeks. There's no guarantee that you've received what you paid for. Your order is already closed based on the fake tracking number, and you are not entitled to the compensation claimed by Alibaba. This is exactly what I am seeing with my orders right now.

Alibaba does NOT stand behind the buyer AT ALL! If you feel that Alibaba's "Guarantee" is anything but words, you'd be wrong. They do not guarantee anything. My shipment arrived with BROKEN products, clearly not working. The vendor would not provide a replacement of the broken items, even after sending videos, pulling the item apart and attempting repairs they requested me to try, no joy. So after hours of frustration I aksed Alibaba to intervene. HUGE waste of time. The only "Guarantee" anyone has on Alibaba is to use PAyPal as your form of payment! Thay actually help...

I'm having problems with sellers and products time and time again. Alibaba either doesn't take action or does so in the seller's favor.
As example, last one:
Hello Sunny,
Thank you for your message and for clarifying the standard Trade Assurance claim period.
However, please note that my complaint is not a standard refund request; it concerns a confirmed patent infringement and seller misrepresentation, which fall under Alibaba's Intellectual Property Protection and Buyer Integrity Policies, not only Trade Assurance timelines.
The seller was explicitly asked before shipment whether the product infringed any active patents and confirmed it was safe. After delivery, it became clear the product violates a registered patent. The seller then delayed communication intentionally until the dispute period expired.
This is a clear violation of Alibaba's IP and Misrepresentation policies, and therefore should be reviewed outside the normal 30/60-day claim window, as allowed under Alibaba's rules for fraud, IP infringement, and dishonest conduct.
I kindly request that this case be re-escalated to the Alibaba Compliance or IP Protection team for review under those grounds.
I have already provided:
Chat screenshots showing pre-shipment assurances from the seller
Photos of the infringing products
Patent reference confirming protected design
Please confirm that this case will be forwarded to the IP Compliance department for further action.

Thank you for your time and understanding.

J'utilise Alibaba pour mes différents achats et je suis globalement très satisfait de la plateforme. Les fournisseurs sont réactifs, les descriptions des produits sont généralement conformes à la réalité et le processus de commande est simple. Les délais de livraison annoncés sont respectés, et le suivi des colis est clair jusqu'à l'arrivée. Les produits reçus sont toujours bien emballés et en bon état. Dans l'ensemble, Alibaba offre une expérience d'achat sécurisée et efficace, ce qui me donne confiance pour continuer à utiliser la plateforme.

Als verrassing voor onze ijshockeyscheidsrechter hebben we een gepersonaliseerd "$#*! met logo" item besteld, en het is véél beter uitgepakt dan verwacht! De kwaliteit van de bedrukking is top — scherp, duurzaam en precies zoals aangeleverd. Het zorgde meteen voor een grote glimlach tijdens de uitreiking.

Wat het helemaal afmaakte, was het extra cadeautje dat in het pakket zat. Een kleine geste, maar het maakte het geheel bijzonder en persoonlijk. Super service, snelle levering en echt met aandacht verpakt.

Aanrader voor iedereen die een uniek, grappig én kwalitatief cadeau zoekt!