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AlibabaReviews 13,768

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,351
value
1,328
shipping
1,321
returns
772
quality
1,303
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Instant Feedback

202 reviews

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Malaysia
1 review
0 helpful votes
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Global supplier leader
February 28, 2019

So simple to find and buy now with Alibaba.com. Especially with Alibaba Assurance it's takes the risk out of any purchases

Date of experience: February 27, 2019
Romania
1 review
0 helpful votes
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Awesome work
February 28, 2019

Great website to source your product, very secure and friendly! It is a good thing that we are protected no matter what. I would recommend it Everytime!

Date of experience: February 27, 2019
Australia
1 review
0 helpful votes
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Trade Assurance is great.
February 28, 2019

Finding what i wanted on Alibaba was easy, as was placing the order with the supplier. The Trade Assurance was very helpful, and i am now lot more confident in buying through Alibaba. The supplier was also very good, and the items I bought were high quality.

Date of experience: February 27, 2019
Mexico
1 review
0 helpful votes
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Excelent
February 28, 2019

Everything is fine.the quality of the service and the speed of the seller's shipping as well as the price and quality of the products make alibaba a page that is really attractive, for any type of buyer, as long as the policies do not change, we will continue buying.

Date of experience: February 27, 2019
Texas
1 review
0 helpful votes
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Shippping problem
February 27, 2019

Alibaba does not clearly explain the process and specially shippig charges. The supplier says FOB and has not idea of shippign costs.
It is not clear what does DDP etc mean to suppplier?

Date of experience: February 27, 2019
Italy
1 review
0 helpful votes
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Ok
February 28, 2019

Ok it's good, Vanessa Gao it's the best vendor I see, ok it's good, Vanessa Gao it's the best vendor I see, ok it's good, Vanessa Gao it's the best vendor I see

Date of experience: February 27, 2019
Mexico
1 review
0 helpful votes
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Wow! Amazing shopping experience!
February 28, 2019

It has been an amazing shopping experience. A fairly complete platform. Congratulations and I wish you much success.

Date of experience: February 27, 2019
Mexico
1 review
1 helpful vote
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I am satisfied
February 28, 2019

The product of the best...!
Only one complaint... when I made the order I specified the provider, through chat, a feature regarding the connector or plug, I requested it type USA and sent it as EU type, I will have to buy it separately. They just skipped that specification, from then on, everything perfect.

Date of experience: February 27, 2019
New Jersey
1 review
0 helpful votes
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Love alibaba
February 28, 2019

Alibaba is an website for connecting to producers in china and other countries! I have used it for over 2 years and have yet to have an issue.

Date of experience: February 27, 2019
Morocco
1 review
0 helpful votes
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Very good service
February 28, 2019

Good service, good support, platform that protect both buyer and seller via trade assurance...

Date of experience: February 27, 2019
Argentina
1 review
0 helpful votes
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Everything as planned
February 28, 2019

Alibaba works just fine. The interface for contacting with the suppliers can be improved in order to make it a little bit more friendly, but it's Ok.

Date of experience: February 27, 2019
GB
1 review
0 helpful votes
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Samples sent from China
February 28, 2019

Just order Samples from China
Very please with services, delivery straight forward and Company very easy to deal with
Thank you

Date of experience: February 27, 2019
Spain
1 review
0 helpful votes
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Good Provider and Fast
February 27, 2019

Good provider and very fast from Hong Kong to Spain. I put the motherboard in the phone restore with itunes and works perfectly.

Date of experience: February 27, 2019
Florida
1 review
0 helpful votes
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Excellent supplier to work with
February 27, 2019

Have had a great experience so far. The supplier is very willing to help with any issues I have had so far. They are very communicative as well.

Date of experience: February 27, 2019
Kansas
1 review
0 helpful votes
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Good people
February 27, 2019

Helpfull, and good prices, profesionales, good salespersons over internet. All product what we need. We find here.

Date of experience: February 27, 2019
Japan
1 review
0 helpful votes
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Easy Use
February 27, 2019

Very simple and safe to use Alibaba. It was very ensuring to use their trade insurance. And there were never any need for more info. Alibaba inform me all the way. Perfect buying tool

Date of experience: February 27, 2019
Texas
1 review
0 helpful votes
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President
February 27, 2019

Excellent place to buy from overseas with protection on products. I have ordered a few times and have always had a great experience. I will definitely be ordering again soon.

Date of experience: February 27, 2019
AE
1 review
0 helpful votes
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Good Supplier
February 27, 2019

The supplier is professional and supplied the product as specified and within the nominated time frame.
Many thanks.

Date of experience: February 27, 2019
India
1 review
0 helpful votes
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Very good experience. Mostly Good human behavior not to all but its OK. Some time fight for a sample for quality purpose but overall very good place for a businesses.
Thanks Alibaba

Date of experience: February 27, 2019
Thailand
1 review
0 helpful votes
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Easy to use
February 27, 2019

I am one user of Alibaba, Now I have seen many content in web site good to develop. It' easy, convenience communication with supplier.
I would like supplier respond within 24 hour.

Date of experience: February 27, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087