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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Все операции прошли прозрачно. Продукцию получил качество хорошее.
Комплектация для начала роботы достаточная.
Jenny was most helpful and worked with me to get my order fulfilled. Jenny answered all my questions quickly. She did her best to get my order fulfilled. I would order from her again
This platform provides sellers and buyers to readily communicate with each other. The sellers are encouraged to deliver what they promise and to preserve integrity in business dealings.
The trade assurance policy is a good policy in order to protect the buyer and at the same time, to avoid the supplier to manipulate the buyer by giving a product that according to the buyer specification
I like the ability to pay my supplier in Asia with Alibaba trade assurance via a bank account in Germany.
By selecting the good badge, you can trust easily a new supplier.
I love the products that they have. Delivery was fast no more than a week! These orders are nice. Quality service and products.
The customer service is patiently with the request products quality is same as the photo and descriptions, i will definitely come back again
Great product low price and hassle free delivery the system is well integrated with all the required information
This is a great site with plenty variety to choose from. The 2 suppliers I have delt with thus far I have ordered several times from. Happy with service.
Fue buena a pesar de ser la primera fue muy fácil
Me dirigieron en todo momento de la transacción y me genero confianza
I have been ordering products on Alibaba.com and my experience has been top notch. Everything has been easy and I have received top notch service.
Alibaba made the invoicing, transaction processing, payment, and delivery process very easy.
The sales rep from the vendor was very helpful and responded to questions very quickly. The product was very great quality and was sold at a valued price.
A portal that enables prompt and effective purchase experience from A - Z! Effective follow-up and Notification for the order.
I am new to Alibaba and I found the site easy to use, safe, convenient and has many safety features for consumers
I am satisfied with the products and their services. There are ready to solve the issues I am very satisfied
Trade Assurance made the order very easy and smooth. I didn't need to be nervous to place the order (yet I still was a bit nervous until I received them). I could communicate with the supplier very closely. I was not very sure if I could send messages on weekends and holidays.
The way Alibaba offers doing business with suppliers on the other side of the world is very easy and handy. I like it very much and would do it the same way next time!
Always a pleasure to do business on Alibaba. Trade assurance is a real bonus and builds confidence in trading
Working with stanley on getting my sample soccer ball was a great experience he was very attentive and spot on for what i needed.
Thank you guys
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members