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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Excellent Service, Great Communication, Fast Shipping. Product was of good quality although it did not hold liquids or anything heavy very well. Small alteration of the notch inside and the hole would fix this. Great overall experience!
Highly Recommended, Very Easy to communicate.
Best service.
Good Quality Product, Perfect...
Last Order arranged as we request.
100% trusted.
I have placed 4 different orders thru alibaba, each time getting exactly what I ordered. With Trade assurance you never have to worry
Very fast my order. Super Recomended! The seller with good attention and cordiality
I'm happy with my order.
Thank You.
I found my shipping agent and products on this Alibaba platform and can recommend it for your sourcing.
The material is a little bit thin, not thick enough to wear when there is an air condition room or during winter
Great market place
Very good place to buy products.
Everything went great on alibaba so far.
I'm very satisfied
There are multiple sellers in one location. The clearer I make my communication the faster and easier the process. I have learned to say what I want and that is all. Make no small talk in the requests. Be polite and succinct. You will get what you want.
She worked with us and delivered a great value in record time!
Thank You so very much Lisa.
We will be back.
The response of the suppliers was great the present different options that help to close the deal, the payment experience was good the only thing is the payment with AMEX was not possible to pay for the rest great experience.
Fast reliable, very good products, just top class, shipping was just few days all the way from China.
This is the first time I am totally happy with a woven badge maker. Nice communication, nice work. The quality is there. Great.
Very easy to work via alibaba. I had always the feeling that alibaba will step in if I have a problem with the supplier.
Thank you very much.
I'm new on the web, website is nor friendly, kind of complicated, the rest if fine,, for now,, you can copy from ebay, there is nothing wrong with coping good things
Very interesting to place order with trade assurance, very safe and i recommand it to all my colleagues.
I will repeat the order with alibaba again and again.
Thank you for your supports and good luck.
Packaging is also perfect!
There is nothing wrong!
I did good shopping!
Next time please also thank you!
Delivered on time, nice product excellent client service... very helpful and always answered on time... highly recommend shopping with alibaba
Just perfect! Very professional. Thank you seller for your patience and your communication. I ll be back!
Dear Alibaba.com
I have order more then one time from Alibaba.com, seller communication was little difficult, but still can understand. There are some seller that talks to you in very good way that you can trust them without even saying the product, but then after paying they start telling you that this product is no longer available but there is different product that matches your order.and sometime you do not receive the product as you requested.
It was very easy communicating with the seller, the sellers English was great and understood my questions and concerns.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members