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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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All was very helpfull to complete an order with the easiest way. Order, payment, shipment with only one easy to handle web page. The best way to buy online.
Good choice, and when we talk to a company, very good react and proactive.
We will use more often this alibaba service!
Everything was great and shipping was super fast and the seller was great. Didn't realize just how easy it was to order from Alibaba. It's just like Ebay only a little farther away.
Satisfied the luminous iPhone case was excellent product, exactly description. I will be do more business with this supplier
Alibaba has a platform that works very well. I trust! I know that If I need Alibaba help me. I never had any problem with the companies accounts.
Very trustworthy and efficient! =] I would highly recommend Alibaba.com for buying stuff wholesale at the best possible prices.
The buying and payment method are good.
The searching way is hard.
I think there should be a shipping way option, because mostly u get forced by shipping agency you may not like or expensive because of the seller deal with them.
It would be GREAT if you could delete messages from your inbox, and create folders for different messages.
Greta experience, great service, information was accurate and all the tools on the web where very helpful.
I asked for several companies to contact me regarding the products I wanted to purchase and they matched me with some good companies that I narrowed down to one amazing company. I appreciate the help
I'm glad with the service and very satisfied I hope many people could know about the alibaba's services
They have a wide range of products. Autel launch and others. They are very honest with the customer and easy to communicate. I advise to deal with them
Just received my third order from stick suppliers. Very happy with the service, accurate smooth process. Very pleased so far.
Stress free delivery. One of the best online market places to do your shopping from. The site ensures buyers receive protection wile shopping.
Great experience. Product has been as described. Communication with the supplier has been excellent. Used Alibaba Logistics, pricing was a bit higher than anticipated, but still less expensive than other third party quotes.
Muy diligentes en completar la orden. Muy buena info y profesional. Los empacaron bien y todo llego antes de lo esperado
I had no idea what the protocol was to order from Ali Baba and at first it all seemed quite complex but I got some good tips and instructions as I went along, which helped a lot. The order page and tracking data was very accurate and useful. Overall, a positive experience with no complaints!
Alibaba is a great site to reach quality products at a very reasonable price. Huge inventory, competitions that is interesting to access different price levels and negotiations.
Alibaba is a good site for shopping.
Suppliers is very good, products ar in acordance to description.
Quality and price is correct.
It was easy to get the parts I needed, shipping time shorted than astimated - There are more things I need and now I learned its an good way to order! Thanks
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members