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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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My sample products came quickly and in perfect condition! The shipping was kind of steep but it is coming from over seas.
All orders completed successfully and professionally, product arrives as described and shipping was fast.
Always a great experience! Great product quality, I will be ordering again. Top quality, fast shipping, great communication~
Very good services and website interface. Easy to find your order and too many options. Of course you have to search carefully considering risk in not reliable suppliers.
Very satisfied with the purchase. Battery came properly packaged and delivered on time.
Joyce Xu was a very kind and professional customer service representative.
I'm very satisfied and would highly recommend Alibaba.
Mise en relation avec le vendeur au top... suivi de la commande également très bien et le site Alibaba est très complet
It's a user friendly platform to connect with potential suppliers from China, and you can assure the safety of your personal information.
To keep this short here is why you should use alibaba
1 - You can contact hundreds of suppliers
2 - Everything is in one place and easy to navigate
3 - Prices are excellent but can still be negotiated
Started my business through this website only. Started with single product and now importing about 6 unique products. Thanks to Alibaba.
Good work Mr Johnny, goods arrive on time, and packaging looks good,
Will recommend. Testing now will provide feedback.
Very precise.
Design with 2 split pieces to lock the shaft axle by 2 screws.
Commonly used for guiding, spacing, stopping, mounting, and component alignment.
Application for: semiconductor manufacturing equipment, Printed circuit board IC assembly equipment, medical device, machine, accurate measuring instrument, linear slide unit.
Lots of products with good quality and best prices and normally fast shipping to europe. Nice place to shop for lots of products.
A little bit daunting when first entering in to an deal, compared to the ease of ebay or Amazon, however that is where the comparison stops. We have found a great suppliers, who offer exactly what we want for a fraction of the price we were paying before and once you get used to the adjustment in the ordering process, I'm very happy overall and have full confidence Alibaba to securely handle the transaction to completion.
Alibaba never ceases to amaze me at their products, enjoy shopping on this site. Every time I come up with a promotional idea for my place of work Alibaba is the first place I come to look, good deals at competitive prices.
Professional wholesalers in one place and easy to communicate with suppliers. This review however is annoying!
After a request we've received very fast a feedback and also a sample. The goods are good quality and the delivery was very fast.
Very easy to use platform and a lot of suppliers to choose from. I like that you never have to talk over the phone with anyone.
I have ordered several products for my new business. All have met my expectation and in good quality.
I have been working with them for years and they have always been great professionals, they give a good service, good quality and if there has ever been a problem they have been able to solve it accordingly. I highly recommend them.
Ana
Quick and easy transaction made easy through Alibaba. The layout used made it simple to communicate with the seller and also it made it easy to make the payment through alibaba itself
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.