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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Me gustó muy bueno funciona bien, es interesante, me gustaría que la información sea en español, para poder entender mejor y interactuar con más naturalidad
Very Please with the transaction. Zoe Wu Was very helpful and produced our order with promptness and accuracy.
I ordered custom enamel pins from Kunshan Krell Cultural Development Co., Ltd.
The process of ordering was easy and Alibaba shows ratings of suppliers and products.
Will be ordering again for sure
Great shopping site, I was scared because I had never made a purchase but they are reliable and leave it quiet to negotiate with manufacturers
Very easy and fast. The suppliers are very qualified an they are very professional. Highly recommended.
Ordering for the first time is always going to make you skeptical but everything went smoothly from start to Finnish and being covered by the Alibaba trade insurance really gives you confidence
Well done.
Alibaba is a really complete platform for importers, starting from Trade Assurance to the receipt of the goods. Thanks.
Amazing company with a great CEO who is willing to help and has good products. We will do business with this company in the future for sure.
I bought a red light Therapy unit and received it in good time considering it was sent to South Africa which has a very slow post office. I did not need to contact the seller other than for a tracking number which was provided promptly.
Muy amigable la página, es posible comunicarme en mi idioma (español) con todos los proveedores y llegar a buenas negociaciones. Muy recomendable
Alibaba is an excellent Internet platform for trading with good insurance payment. It also provides a secure environment for making contract and for relevant conversation between suppliers and buyers.
FEILI solar water pump is good quality, I bought first solar pump from Kay Lin in 2015, it works pretty good until now!
Kay is very professional sales, I am happy she is still work in FEILI, highly recommend contact her for more solar pump business
Very pleased with my purchase of herbs through Alibaba. I know of no better source for these herbs and herbal extracts. Also have been looking at chainsaws and electric bicycles. Looking forward to much more business with Alibaba in the future.
Am really thankful for Alibaba because in a cut-throat industry like ours, we have to be innovative and need to find new products and services that we can offer our clients in order to have an edge from our competitors. Through Alibaba, we were able to know manufacturers and suppliers direct from China, notwithstanding the language barriers, and are able to find new products to offer but without the high risks and having that peace of mind that you will surely get the products you have ordered. Through Alibaba, we were also able to visit the wonderful country of China and met with some of our partners and suppliers and establish not only business relationships in the process but also great Chinese friends.
I would say the supplier is very good however they need to manage their shipping as this is a potential deal breaker. The prices and quality is good and would like to work with them again if we can resolve how we do shipping.
Опыт общения был весьма полезный и плодотворный. Несомненно буду продолжать работы с вашей торговой площадкой.
All ok. Everything went very professionally.
I recommend it to everyone.
I will be looking for suppliers for my products here.
Good seller, could not find the product elsewhere. It is working well in my defibrillator. Would order again
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.