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AlibabaReviews 13,768

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,351
value
1,328
shipping
1,321
returns
772
quality
1,303
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Instant Feedback

202 reviews

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Texas
1 review
0 helpful votes
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Very good!
March 12, 2019

Excellent communication throughout the process of my purchase. I am very satisfied with the product

Date of experience: March 11, 2019
Kenya
1 review
0 helpful votes
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You are kept updated on every step of the way. You are also given good advice on keeping your order safe. I feel very safe sending my money through the trade assurance

Date of experience: March 11, 2019
France
1 review
1 helpful vote
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GOOD!
March 12, 2019

Good services and products quality is nice and good.
Willing to do more business with this company.
I have received my goods in a very mentioned and there were no damages.
Personally I will recommended to friends.

Thank you.

Date of experience: March 11, 2019
Singapore
1 review
0 helpful votes
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Easy to use
March 12, 2019

App is great and suppliers are mostly trustworthy. Easy to communicate with suppliers and view products. The app also arranges in such a way as according to my preferences.

Date of experience: March 11, 2019
AE
1 review
1 helpful vote
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The best market place
March 12, 2019

So far I am very happy with Alibaba. They have made it easier for me to source for products, order and receive them within required timelines. Looking forward to visiting China and some of the suppliers that I met on Alibaba.

Date of experience: March 11, 2019
New York
1 review
0 helpful votes
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Great
March 12, 2019

Easy to order and to communicate with vendors at any point in the day. All products i received so far with my company logo, i am very happy with. No complaints!

Date of experience: March 11, 2019
Japan
1 review
0 helpful votes
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Amazing company
March 12, 2019

This is one of the best companies I ever treat. They are kind and diligent. They are all the time willing to do a better job than the before one. Reply fast and making all the trade much easier.

Date of experience: March 11, 2019
Mexico
1 review
0 helpful votes
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EXCELENTE PAGINA
March 12, 2019

HAY QUE SER MUY CUIDADOSOS PARA BUSCAR LOS PROVEEDORES, PERO LAS COMPRAS SON FÁCILES. HASTA EL MOMENTO LLEVO DOS COMPRAS Y HAN RESULTADO BUENAS, PIENSO SEGUIR COMPRANDO CON ESTA PLATAFORMA.

Date of experience: March 11, 2019
Arizona
1 review
0 helpful votes
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Smooyh and timely transaction
March 12, 2019

Great communication, good pricing, and product availability Very detailed transaction progress along the whole process

Date of experience: March 11, 2019
Brazil
1 review
0 helpful votes
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Good company
March 12, 2019

Quality products and great and very attentive salesmen,
I recommend the company and will certainly buy the products again

Date of experience: March 11, 2019
North Dakota
1 review
0 helpful votes
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Reveiw of Alibaba service
March 12, 2019

Great contact. Fast reply to my questions. I will definitely make more purchases. It is hard to find items that you can order one at a time.

Date of experience: March 11, 2019
TT
1 review
0 helpful votes
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Good Service
March 12, 2019

My experiience with Alibaba so far has been amazing, never had any problems with them, all my transaction have been smooth and without delays.

Date of experience: March 11, 2019
Brazil
1 review
1 helpful vote
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Perfect Experience
March 12, 2019

Just receive my order in less than 5 days, faster and come the way i asking for. For sure will buy again.

Date of experience: March 11, 2019
Singapore
1 review
0 helpful votes
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Awesome
March 12, 2019

Supplier was prompt with their reply and smooth transaction! Supplier were helpful and gave great advice on the product!

Date of experience: March 11, 2019
Florida
1 review
0 helpful votes
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Julio Multi Services Experience
March 12, 2019

Best Experience ever on a platform, We are spending a lot, A LOT of time on Alibaba every single day. WE LOVE ALIBABA

Date of experience: March 11, 2019
Illinois
1 review
1 helpful vote
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Excellent service
March 12, 2019

I ordered a chemical product and the transaction went smoothly. The procuct was delivered to me quickly without any problems.

Date of experience: March 11, 2019
California
1 review
0 helpful votes
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Alibaba for the win
March 12, 2019

With Trade assurance from Alibaba, one could expect their deliver on time, every time. With experienced sellers within the marketplace community, a prospective client may expect quality and a level of business professionalism one needs to expect when dealing with monetary value and product assurance both large and small.

Date of experience: March 11, 2019
Mexico
1 review
0 helpful votes
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Fantastic business platform
March 12, 2019

I found in alibaba a great and secure business way working so easy tracking business, chating and keeping full chat comunication with suppliers instead payment bank and tracking door/door

Date of experience: March 11, 2019
New York
1 review
0 helpful votes
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Great Service
March 12, 2019

I am very happy with the service I received. The prices were good and the shipping times and cost were what I expected. The quality of the product was right on par and better than I have expected in some cases.

Date of experience: March 11, 2019
Japan
1 review
0 helpful votes
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Thank you for quick response.
March 12, 2019

Thank you for quick response.
Goods are also wonderful.
I will immediately order the next item.
This quick response is the first time.

Date of experience: March 11, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087