On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent communication throughout the process of my purchase. I am very satisfied with the product
You are kept updated on every step of the way. You are also given good advice on keeping your order safe. I feel very safe sending my money through the trade assurance
Good services and products quality is nice and good.
Willing to do more business with this company.
I have received my goods in a very mentioned and there were no damages.
Personally I will recommended to friends.
Thank you.
App is great and suppliers are mostly trustworthy. Easy to communicate with suppliers and view products. The app also arranges in such a way as according to my preferences.
So far I am very happy with Alibaba. They have made it easier for me to source for products, order and receive them within required timelines. Looking forward to visiting China and some of the suppliers that I met on Alibaba.
Easy to order and to communicate with vendors at any point in the day. All products i received so far with my company logo, i am very happy with. No complaints!
This is one of the best companies I ever treat. They are kind and diligent. They are all the time willing to do a better job than the before one. Reply fast and making all the trade much easier.
HAY QUE SER MUY CUIDADOSOS PARA BUSCAR LOS PROVEEDORES, PERO LAS COMPRAS SON FÁCILES. HASTA EL MOMENTO LLEVO DOS COMPRAS Y HAN RESULTADO BUENAS, PIENSO SEGUIR COMPRANDO CON ESTA PLATAFORMA.
Great communication, good pricing, and product availability Very detailed transaction progress along the whole process
Quality products and great and very attentive salesmen,
I recommend the company and will certainly buy the products again
Great contact. Fast reply to my questions. I will definitely make more purchases. It is hard to find items that you can order one at a time.
My experiience with Alibaba so far has been amazing, never had any problems with them, all my transaction have been smooth and without delays.
Just receive my order in less than 5 days, faster and come the way i asking for. For sure will buy again.
Best Experience ever on a platform, We are spending a lot, A LOT of time on Alibaba every single day. WE LOVE ALIBABA
I ordered a chemical product and the transaction went smoothly. The procuct was delivered to me quickly without any problems.
With Trade assurance from Alibaba, one could expect their deliver on time, every time. With experienced sellers within the marketplace community, a prospective client may expect quality and a level of business professionalism one needs to expect when dealing with monetary value and product assurance both large and small.
I found in alibaba a great and secure business way working so easy tracking business, chating and keeping full chat comunication with suppliers instead payment bank and tracking door/door
I am very happy with the service I received. The prices were good and the shipping times and cost were what I expected. The quality of the product was right on par and better than I have expected in some cases.
Thank you for quick response.
Goods are also wonderful.
I will immediately order the next item.
This quick response is the first time.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.