On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Ótimo boa empresa e vendas excelente e entrega dentro do prazo estipulado na negociação. Segunda compra feita pelo site
I got the saw 22. 3. 2019. I think the price (100 e) of the saw can be lower and the transporting costs (70 e) too. The taxes was about 70 euros. But the saw works well. I have not worked with saw, I only looked it runs well.
I made my first order for samples on Alibaba and I am fully satisfied. My supplier was super nice, super friendly and super helpful. It was an amazing experience getting to see your own clothes being made and on top of that with such friendly people. 10/10
Your service is great. I'm glad to use the service from you. Sincerely hope that we will use good service. From you again.
I have done business with this company for over 20 years. The customer service is what keeps me coming back. This order had 1 issue and my rep Yoyo gladly helped me right away and resolved my issue. What's app made it easy for Yoyo and me to communicate and work out my issue.
DESDE QUE USO ALIBABA MI VIDA HA CAMBIADO PUEDO OBTENER PRODUCTOS DE MUY BUENA CALIDAD HASTA DONDE ME ENCUENTRO Y PUEDO SURTIR A TODAS LAS PERSONAS DE MI PAIS PARA SATISFACER SUS NECESIDADES DE PARTES DE BICICLETA
The web site can be a little overwhelming with information but once you get used to it Alibaba is one of the best online ordering sites
I received 20,000 defective packaging bags. The bags tear is chucks and the foil material delaminates from the plastic. I have submitted pictures and videos of the defective bags and even took pictures and videos of conforming bags to compare with. I finally found a vendor that can produce good bags. I sent them one of the defective bag and they commented on the substandard product. And still Alibaba will not honor the contract. Disgusting!
Good shipping time, suppliers sometimes ship wrong items but it is just one out of many. Quality is really good and very reasonable prices
I completely appreciate the courtesy I was given. I also appreciate the professional help and the no-hassle, quick transaction and delivery. I am thoroughly pleased!
The transaction was easy and goods arrived on time. Quality was good for the price. Item arrived in the UK fast.
All Good and very helpful. Ordering was easy, all communications went well, the order was sent on time and payment was easy. Many thanks.
Excelente trato y confianza a la hora del seguimiento compras y muy comprometidos con labor de seguridad del producto
The order was processed and delivered Ok, the supplier takes all actions to follow our requests. We satisfied with the service and will order the product from this supplier in the future. We may give a good reference for this supplier.
L'acquisto è stato perfetto, ottima assistenza e disponibilità da parte del venditore, l'imballo è stato impeccabile e la spedizione rapida.
Qualche giorni di attesa in dogana ma in questo caso il vendito non centra nulla... in definitiva CONSIGLIO AL 100% Dongguan Jiada Magnets!
Highly recommended, great quality products as well. Quick response and makes sure you are taken care of.
I thoroughly enjoyed the experience and will continue to use for my needs.
I will say that as a first-time user the site can be overwhelming however learning to navigate is quite easy.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members