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AlibabaReviews 13,768

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,351
value
1,328
shipping
1,321
returns
772
quality
1,303
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Instant Feedback

202 reviews

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Philippines
1 review
0 helpful votes
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A very big platform
March 25, 2019

Site has a wide array of choices for excellent products with prices that are affordable and reasonable. Shipping is not a problem at all!

Date of experience: March 24, 2019
GB
1 review
0 helpful votes
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Great experience
March 25, 2019

We are really impressed with the service provided by Alibaba and how easy it is to communicate with suppliers.

Date of experience: March 24, 2019
New Jersey
1 review
0 helpful votes
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Friendly Suppliers
March 25, 2019

The suppliers were very professional and friendly. They followed up with me throughout the entire process. However, as friendly as the supplier may be, the product itself is what truly matters. The product was not 100% what I expected it to be. Stitching was loose and incorrect size was given. The design was great but the other factors are what truly matter.

Date of experience: March 24, 2019
GB
1 review
0 helpful votes
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Divot tools
March 25, 2019

I am very happy with the quick response to my enquiry
And please with the products that I received
They are just what i was looking for

Date of experience: March 24, 2019
Czechia
1 review
0 helpful votes
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Very good supplier
March 25, 2019

There is very good comunication with the company. The order came well and on time. Quality is also great.

Date of experience: March 24, 2019
Sri Lanka
1 review
0 helpful votes
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Excellent
March 25, 2019

Very good!
Good communication and fast shipping!
Following shipping instructions and CI as our custems needed

Date of experience: March 24, 2019
Indonesia
1 review
0 helpful votes
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Great
March 25, 2019

For the first time transaction in alibaba, i think is so many product to buy, helpful and quick response

Date of experience: March 23, 2019
KR
1 review
0 helpful votes
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Kindness and active cooperation
March 25, 2019

He is very kindness and active cooperation.

Product quality is very good, too

I will contract with him again!

Date of experience: March 23, 2019
Australia
1 review
0 helpful votes
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Excellent
March 25, 2019

Highly recommend this seller for fast shipping, good packaging, and high quality genuine components. Recommend to anyone wanting a quality product for a low price.

Date of experience: March 23, 2019
New York
1 review
0 helpful votes
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Good Experience
March 25, 2019

I have a safe order and I get a good product. Thanks Alibaba for Trade Assurance and for the safe payment process.

Date of experience: March 23, 2019
Kentucky
1 review
0 helpful votes
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Great services
March 25, 2019

They are quick at responding and great quality material. I received items quick. They go all out to find me what I am looking for.

Date of experience: March 23, 2019
Denmark
1 review
0 helpful votes
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So easy to use
March 25, 2019

Good experience. The overlay is easy to comprehend and there are so many different products and sellers.

Date of experience: March 23, 2019
France
1 review
0 helpful votes
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Good
March 25, 2019

Good purchase experience. No problem arised. Products compliant with description and communication of the supplier

Date of experience: March 23, 2019
France
1 review
0 helpful votes
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Resistance bands order
March 25, 2019

Everything went smoothly, from first contact to bulk order. Finding suppliers was easy, the chosen supplier was easy to communicate with, and making the transaction through Alibaba platform was reassuring as it adds proof of the transaction. Good experience in general.

Date of experience: March 23, 2019
Mexico
1 review
0 helpful votes
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Excelente compra
March 25, 2019

Buena atención de parte del proveedor. Recomiendo comprar con Trade Assurance para proteger la compra y toda la plataforma de Alibaba es rápida y segura. Seguro volveré a comprar!

Date of experience: March 23, 2019
Ghana
1 review
0 helpful votes
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A good source for wholesale items
March 25, 2019

I've successfully used Alibaba to manage entire product manufacture and delivery. For the most part, they've got built-in protections for customers.

Thumbs up for that.

Date of experience: March 23, 2019
Indonesia
1 review
0 helpful votes
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Trusted site
March 25, 2019

Alibaba is a very trusted e-commerce and have tight policy. There are many choices of product and various suppliers that has high quality

Date of experience: March 23, 2019
Illinois
1 review
0 helpful votes
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Shop with confidence
March 23, 2019

The Trade Assurance order and contract make it easier to feel confident about shopping from a foreign country.

Date of experience: March 23, 2019
Italy
1 review
0 helpful votes
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Very well
March 23, 2019

So much tools to work at our best. Trade assurance is a safe spot in a jungle of uncertainties. Will definitely use this bridge across countries again.

Date of experience: March 23, 2019
Zimbabwe
1 review
0 helpful votes
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I got nothing much to say. It was just a wonderful trading experience. I loved it. My communication with the supplier was so great & everything was done just right on time.

Date of experience: March 23, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087