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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Site has a wide array of choices for excellent products with prices that are affordable and reasonable. Shipping is not a problem at all!
We are really impressed with the service provided by Alibaba and how easy it is to communicate with suppliers.
The suppliers were very professional and friendly. They followed up with me throughout the entire process. However, as friendly as the supplier may be, the product itself is what truly matters. The product was not 100% what I expected it to be. Stitching was loose and incorrect size was given. The design was great but the other factors are what truly matter.
I am very happy with the quick response to my enquiry
And please with the products that I received
They are just what i was looking for
There is very good comunication with the company. The order came well and on time. Quality is also great.
For the first time transaction in alibaba, i think is so many product to buy, helpful and quick response
He is very kindness and active cooperation.
Product quality is very good, too
I will contract with him again!
Highly recommend this seller for fast shipping, good packaging, and high quality genuine components. Recommend to anyone wanting a quality product for a low price.
I have a safe order and I get a good product. Thanks Alibaba for Trade Assurance and for the safe payment process.
They are quick at responding and great quality material. I received items quick. They go all out to find me what I am looking for.
Good experience. The overlay is easy to comprehend and there are so many different products and sellers.
Everything went smoothly, from first contact to bulk order. Finding suppliers was easy, the chosen supplier was easy to communicate with, and making the transaction through Alibaba platform was reassuring as it adds proof of the transaction. Good experience in general.
Buena atención de parte del proveedor. Recomiendo comprar con Trade Assurance para proteger la compra y toda la plataforma de Alibaba es rápida y segura. Seguro volveré a comprar!
I've successfully used Alibaba to manage entire product manufacture and delivery. For the most part, they've got built-in protections for customers.
Thumbs up for that.
Alibaba is a very trusted e-commerce and have tight policy. There are many choices of product and various suppliers that has high quality
The Trade Assurance order and contract make it easier to feel confident about shopping from a foreign country.
So much tools to work at our best. Trade assurance is a safe spot in a jungle of uncertainties. Will definitely use this bridge across countries again.
I got nothing much to say. It was just a wonderful trading experience. I loved it. My communication with the supplier was so great & everything was done just right on time.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.