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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I have had good experiences with all vendors I have done business with on the Alibaba site. The Alibaba site makes it easy to do business.
Great product, fast shipping, excellent customer service and communication. Very immediate response. Secure packaging. Very helpful and knowledgeable about products.
Thank you Michelle. Nice working with you. Pleasant and in time for our exhibition. Good stuff and good enough for exhibition.
Well packaged arrived safely to my door in Melbourne from the factory.
Tested and the performance is exceptionally good.
I am very happy with the quality of this bicycle wheel motor.
Customer service is very good and I like the persona of Iris.
I place many orders on alibaba every year, have been doing business with my supplier for many years. If you don't have much import experience, buying from alibaba will be a good choice.
Very happy with service and connection to vendors across the globe. I have ordered for many of my wedding needs and will continue to order in the future.
First purchase. Hope to do more business. Timely execution of order and shipment received. High quality product.
Safe and peace of mind to use Alibaba, specially when it comes to making a payments to new company. Searching products with Alibaba is also help to find exact products with suitable company
Really good quality and service for the supplier! This bands doesn't roll. My favorite one is the 13", this is excellent for you leg day in the gym, you can feel it
I'm new seller and i search and buy some products on Alibaba.
Every order was perfect.
Only taxes and import duties on my country are a bit high but it's not the fault of alibaba.
This Hair Don't Shed Or Tangle Up, It Holds Curls & Looks Great Straight, I Havent Had Any Problems Yet & Almost Comes Quick, Couldn't Ask For Nothing Better, Just Need 30inch Bundles.
We are looking for a VHF marine radio DSC enabled to use in our yacht's refitting activity.
The search on Alibaba was successful and now we have one specimen to test togheter other radio.
We wish we can have more documentation before buying one item, but we had to wait until after the payment to receive the user manual in PDF and never we was able to receive the service manual (we was told that we will receive the Service and Maintenance manual when we buy at least 10 units).
Beside this the transaction completed successfully and we shure will search again on Alibaba.
I like buying here, I can find lots of items at a good price. Also they are always fast to respond if there is an issue with the suppliers.
Was looking to source parts internationally and Alibaba was exactly what I was looking for! The supplier supplied a trade assurance draft that I was able to pay a number of ways and even took care of shipping and handling! Items were delivered extremely fast through DHL Express.
Great Seller and very quality item
When I recieve item I cheked
Absolutely same item in photo and in site
Thank you for your interest...
I Recomment to everybody
Fast shipping, I felt confident that if anything went wrong I would be protected, start to finish its easy to see why Alibaba is king of the wholesale market, a perfect compliment to Amazon the king of retail, which is where I plan to do business.
Order complete and very successful in all ways, very professional. Time after time. Alibaba is a perfect place to do business
Estoy del otro lado del mundo, al principio tenia miedo, pero mi experiencia fue buena, seguire comprando con ustedes. Agradecida
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.