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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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This was my first order through Alibaba and there will be many more. Timeliness was excellent and supplier was professional and accommodating.
It's very difficult to purchase any thing from Alibaba. I did not get my product due to seller mistake and Alibaba do not refund my money. My money is wasting.
Ali Baba is the best site for online shopping, but we need to reduce payment fees especially for Visa Payment.
Need to find a more cost effective way to buy the hardware I needed. I found what I needed and was put in contact with the right folks, great job Alibaba.
1st deliver was a little late but it was on December last year. But know, it was fast! From asia to colombia.
At first i was hesitate with seller in alibaba, because i have no idea how it works and im far from China to trust the seller and all!
But after i chat with Terry and he helped me a lot on chose the correct item, how to do payment thru alipay, and the item came safely on my door! I do recommend alibaba!
Thank youuu
Alibaba is very secure and safe and easy to use and to understand. The suppliers are easy to communicate with and the alibaba website is very easy to navigate.
Lots of option, need to respond quickly before other suppliers take over before other suppliers finally show the price later
Watch quality is excellent good job and maintained quality also glad to communicate with mr. Tony he is very helpfull person so tony thank you once again for your kind corporate
Very good product for home or office use, ease for handling with. I have grate communication with supplier about shipment and all other details I need about products.
The communication page on the site between me and the suppliers is a bit confusing cause many things appear, but apart of that the whole process was fast, way faster than expected, I will use again for sure. Cheers
Prima volta che utilizzo Alibaba ed ero un pò preoccupato, ma visto il risultato sono molto contento di averlo utilizzato. Ottimo lavoro
Nice... proper packing and fast enough turnaround time for delivery. The only negating point was that I didn't expect the cost of delivery to be so darn high at USD$99.00 from China to Singapore...!
Great quality and fast shipping. Will continue my business here. Great communication and quick response. Lash quality is excellent and many styles to choose from.
Good choices of product, some with excellent service, very quick shipment and follow up to confirm receive.
Excellent product. Fast delivery and the very kind saleswoman attentive and helpful 100% recommended
I'm a PMU artist in Canada where these items are very hard to get a hold of and if you do find them they are very expensive. So I took a chance with Beijing Global Huayu Technology Development Co., Ltd.to order a variety of needles. I was so pleased with the service Daniel gave. Very friendly, helpful and professional. I needed these promptly and he obliged. The order was sent express and only took a few days. I was pleased with the quality and everything turned out perfect! Thanks so much I will be ordering much more in the future.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members