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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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We are looking for a VHF marine radio DSC enabled to use in our yacht's refitting activity.
The search on Alibaba was successful and now we have one specimen to test togheter other radio.
We wish we can have more documentation before buying one item, but we had to wait until after the payment to receive the user manual in PDF and never we was able to receive the service manual (we was told that we will receive the Service and Maintenance manual when we buy at least 10 units).
Beside this the transaction completed successfully and we shure will search again on Alibaba.
I like buying here, I can find lots of items at a good price. Also they are always fast to respond if there is an issue with the suppliers.
Was looking to source parts internationally and Alibaba was exactly what I was looking for! The supplier supplied a trade assurance draft that I was able to pay a number of ways and even took care of shipping and handling! Items were delivered extremely fast through DHL Express.
Great Seller and very quality item
When I recieve item I cheked
Absolutely same item in photo and in site
Thank you for your interest...
I Recomment to everybody
Fast shipping, I felt confident that if anything went wrong I would be protected, start to finish its easy to see why Alibaba is king of the wholesale market, a perfect compliment to Amazon the king of retail, which is where I plan to do business.
Order complete and very successful in all ways, very professional. Time after time. Alibaba is a perfect place to do business
Estoy del otro lado del mundo, al principio tenia miedo, pero mi experiencia fue buena, seguire comprando con ustedes. Agradecida
The whole process was of excellent quality. Without a doubt, they will become my suppliers of several articles, the shopping experience, the follow-up was the best I've seen in internet pages
Great customer service, follow up was convenient. Yet not pushy which works best for me. I never got to use the product I ordered, as I delayed plans to use it, so I can speak for the customer service and delivery
Best place to find reliable vendors. You must be willing to do a lot of research though to find the perfect one for your needs.
Everything went smoothly! I am happy with the selection of vendors and first experience buying. Thanks!
Продавец работает очень хорошо: понятно, вежливо, очень быстро.
Товар соответствует описанию.
Я в восторге!
I am extremely impressed with the way Alibaba approached the dispute with the supplier. It was quick, efficient, professional and the issue was resolved within a few days.
Without a reliable platform like Alibaba, it would not be possible to do business with these companies. I am looking forward to making use of Alibaba in the future again.
You'll find a ton of good manufactors for every product you want to have! They're all very helpful and fast!
I really love the new form of payment directly in Euro for EU market.
Also the rate is fair and the verification its simple.
I am pleased with my equipment, thanks for the great service and prompt delivery.
I'm appreciative of Minewill and its willingness to work through an innocent business challenge. With a newer product it was discovered it may not be a fit for certain segments. Minewill worked through the scenario frustrations to seek a workable solution. Thank you for hearing me, thank you for the engaged communications, and thank you for supporting our business.
Excellent company and very professional.
I am pleased to continue to be a customer of Alibaba for a long time.
Keep up the good work!
Have had a great experience with Alibaba, the portal is easy to use, and transactions very straightforward, altogether highly recommend using Alibaba.
It's just a pleasure to deal with Alibaba, great service, safety, permanent feed back and support. You are the best.
Purchased powdered root bark, all went very well, good product and fast shipping, shop was very helpful, will be getting more in the future
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members