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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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.. But I just got my first order and everything about it went smooth. It's a bit nerve-wracking ordering from a site that hosts a number of companies likely halfway around the world from you, but after this first order went so well, I'm likely to do it again. :)
Great service, very polite, informative, helpful, good product, good price, fast shipment. Nancy was very good answering all questions and helping after the product arrived too.
I cant complane good expiriance all whent as promised ************************************************************************************************************************************************************************************************
All went smoothly. The courrier service firstly missed the package. The supplier did the needful to locate it and make it reaches me as quick as possible
I buy quality parts and redistribute to markets mostly in Japan, mostly for the hobby sector. I'm looking for honest vendors who openly discuss points of quality vs. quantity. I believe in a win for the manufacturer, win for the vendor and win for the consumer policy.
I was desperate to find this product for a charity hockey tournament and could not find local suppliers who could meet my requirements. A very simple search on Alibaba put me in contact with an excellent, friendly and skilled supplier and the entire experience was wonderful from that point forward!
Easy to do busy with, very helpful and quickly answered all my questions. Followed up on the shipment before and after delivery. Looking forward to placing additional orders soon.
I enjoy browsing on your site and feel it is easy to navigate. Thank you. I find it a bit annoying every time I need to log in I get a security no sent to my email. But I understand that is for my protection
I am delighted with my experience purchasing on Alibaba! I am consistently finding manufacturers that have or can make exactly what I need and great prices and deliver on time.
Love the products and the shipping was super fast! Definitely working with this company again! The quality of the shoes we ordered were superb.
My first time ordering custom pins and the end result was worth it.
Communication was great
The quality of the final product was perfect
I love these cases! They are even prettier than they look in the pictures, and Edward helped me with all my needs when purchasing them. Will definitely order from them again!
Tres satisfait d'alibaba
La trade assurance est une chose geniale car en tant qu'acheteur cela nous apporte une garantie
Thank all alibaba supplier very responsive. About the price we can talk with kinship.
Save transaction with alibaba...
Great experience. Nice to work with. Will order again :) Easy to work with and amazing to communicate with.
Made a good choice buying from this company, Ivy was very helpful and professional, overall experiences was excellent and all items was very well packaged plus delivery was on time.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members