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AlibabaReviews 13,706

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,349
value
1,326
shipping
1,319
returns
772
quality
1,301
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Instant Feedback

202 reviews

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Arizona
1 review
0 helpful votes
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First Time Buyer
April 7, 2019

I was a bit skeptical to order from Alibaba at first but I met an amazing seller who explained everything and walked me through the process. My order shipped the day I ordered and I recieved it 3 days later. Great first time experience. I wll definitely order again!

Date of experience: April 5, 2019
Wisconsin
1 review
0 helpful votes
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Convenience and secure
April 7, 2019

In general I have positive experience working with suppliers. Sometime communications are not easy but we get used to it. Alibaba connects us with many suppliers otherwise would be very difficult to manage it.

Thank you

Date of experience: April 5, 2019
Jamaica
1 review
0 helpful votes
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Service was good
April 7, 2019

Quality of product poor. Good customer service. The product was not what I expected. I would not buy this again.

Date of experience: April 5, 2019
Nevada
1 review
0 helpful votes
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Love the styles
April 7, 2019

Great style and quality is great too. Will definitely reorder in the future.
Love all the different products and the prices.

Date of experience: April 5, 2019
Ecuador
1 review
0 helpful votes
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Ok
April 7, 2019

Ok todo muy bien hasta el momento sin ningun problema se recepto el producto y esperamos seguir adelante por mas tiempo

Date of experience: April 5, 2019
Pakistan
1 review
0 helpful votes
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Good
April 7, 2019

The site experience is good against this transaction. Timely reached and complete but not satisfied from product quality. On product quality I think I loss me money and shipment cost. Thanks

Date of experience: April 5, 2019
New York
1 review
0 helpful votes
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2 thumbs up
April 7, 2019

They make it easy and affordable for you to get something started. The slogan says it all. Will be using again and recomending to friends and family

Date of experience: April 5, 2019
New Zealand
1 review
1 helpful vote
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I had a great experience buying from Ruian Niki Trade Co., Ltd., i will be buying again from them! Allan Pan was lovely and I wish him all the best!

Date of experience: April 5, 2019
Indiana
1 review
0 helpful votes
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Amazing
April 7, 2019

So happy I was able to find a reliable supplier on this site! My new supplier has been extremely helpful and I really appreciate them!

Date of experience: April 5, 2019
Australia
1 review
0 helpful votes
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Great
April 7, 2019

Quick process, great customer service, informed on each process of my order. Will be doing business with you again.

Date of experience: April 5, 2019
Minnesota
1 review
0 helpful votes
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Excellent Experience Overall
April 7, 2019

I had an exceptional experience on Alibaba and would highly recommend this site to anyone who inquired. Thank you very much for providing this service and many like these.

Date of experience: April 5, 2019
Oklahoma
1 review
1 helpful vote
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Great for my business!
April 7, 2019

I haven't been using Alibaba.com very long, and have had some struggles finding my way around the site. But I am learning. It gets easier every day to find what I need. I just wish there was a cheaper way to ship the goods without it taking a very long time to receive. That may not be any of their faults tho.

Date of experience: April 5, 2019
Georgia
1 review
1 helpful vote
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I love Alibaba!
April 7, 2019

I am very satisfied with my experience with Alibaba. I received 2 product samples from 2 different manufacturers. I am very please with what I have received. Also, the customer service provided was the best!

Date of experience: April 5, 2019
GB
1 review
0 helpful votes
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Very happy with the service. Supplier was very helpful and parcel delivered before dead line. Many thanks

Date of experience: April 5, 2019
Canada
1 review
1 helpful vote
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Tiaras
April 7, 2019

Great service, no worries at all with my order. Communication was great and I will be using this site and services again. Thank you!

Date of experience: April 5, 2019
South Carolina
1 review
1 helpful vote
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Website navigation
April 7, 2019

Alibaba has so much information at hand that its difficult to navigate. It took me longer than it should have because of my inexperience. Hopefully, the next couple of orders will be easier.

Date of experience: April 5, 2019
Mexico
1 review
0 helpful votes
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Comentario
April 7, 2019

Es una empresa que he encontrado lo que he necesitado, en algunas ocasiones me ha costado obtener el precio adecuado, pero lo he conseguido

Date of experience: April 5, 2019
Texas
1 review
0 helpful votes
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Very Good Business
April 7, 2019

Easy and trustworthy customer, alibaba is a good business site for purchasing of good quality products

Date of experience: April 5, 2019
India
1 review
0 helpful votes
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The seller is awesome and very professional. Shipment reached on time, product quality is up to my expectation.
I am really looking forward doing many businesses near future with Alibaba.

Date of experience: April 5, 2019
Missouri
1 review
1 helpful vote
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Very Nice
April 7, 2019

When their's two languages involved communication is sometimes challenging. However, Alibaba and the supplier were wonderful.

Date of experience: April 5, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087