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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I was a bit skeptical to order from Alibaba at first but I met an amazing seller who explained everything and walked me through the process. My order shipped the day I ordered and I recieved it 3 days later. Great first time experience. I wll definitely order again!
In general I have positive experience working with suppliers. Sometime communications are not easy but we get used to it. Alibaba connects us with many suppliers otherwise would be very difficult to manage it.
Thank you
Quality of product poor. Good customer service. The product was not what I expected. I would not buy this again.
Great style and quality is great too. Will definitely reorder in the future.
Love all the different products and the prices.
Ok todo muy bien hasta el momento sin ningun problema se recepto el producto y esperamos seguir adelante por mas tiempo
The site experience is good against this transaction. Timely reached and complete but not satisfied from product quality. On product quality I think I loss me money and shipment cost. Thanks
They make it easy and affordable for you to get something started. The slogan says it all. Will be using again and recomending to friends and family
I had a great experience buying from Ruian Niki Trade Co., Ltd., i will be buying again from them! Allan Pan was lovely and I wish him all the best!
I had an exceptional experience on Alibaba and would highly recommend this site to anyone who inquired. Thank you very much for providing this service and many like these.
I haven't been using Alibaba.com very long, and have had some struggles finding my way around the site. But I am learning. It gets easier every day to find what I need. I just wish there was a cheaper way to ship the goods without it taking a very long time to receive. That may not be any of their faults tho.
I am very satisfied with my experience with Alibaba. I received 2 product samples from 2 different manufacturers. I am very please with what I have received. Also, the customer service provided was the best!
Very happy with the service. Supplier was very helpful and parcel delivered before dead line. Many thanks
Alibaba has so much information at hand that its difficult to navigate. It took me longer than it should have because of my inexperience. Hopefully, the next couple of orders will be easier.
Es una empresa que he encontrado lo que he necesitado, en algunas ocasiones me ha costado obtener el precio adecuado, pero lo he conseguido
Easy and trustworthy customer, alibaba is a good business site for purchasing of good quality products
The seller is awesome and very professional. Shipment reached on time, product quality is up to my expectation.
I am really looking forward doing many businesses near future with Alibaba.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.