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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Bad. You say it's delivered and I can't ask for refund, but I have not received goods
I'm not happy
It is worthy to deal with them
I like the full purchase experience with yoou, the support, the followup and the shipment
Good experience, friendly platform, recommended!. Variety of provider excellent products and prices.
Follow up was good, shipment contain all cartoon designs, while I was expecting mixed designs including without cartoons.
Trade assurance is ok! I am satisfied with my experience with Trade Assurance. The only dissatisfaction I have is Alibaba's customer service that doesn't allow you to talk to a real representative easily. I was only able to chat with the rep with an automatic reply that didn't solve a small problem for me.
Very professional people, good delivery time and good price and quality value for money. Next time I buy it again.
Neo walked me through every step. I have never had such support. I will choose him again. Thank you
I can't wait to see what else I need
Alibaba give me valuable information regarding products and suppliers! It helps me find the right product. Thank you very much!
Exceeded my level of expectations as always. Highly professional, reliable manufacturer. Easy to work with and always willing to place my order from alibaba.
Do not do business with any suppliers on alibaba they will try to scam you I do t trust any of their sellers been scammed twice and Alibaba.com said too bad
#reviewalibaba #scammers #alibabareview
Safe to use very efficient and just about any product you wish to buy is available. All items i have bought have arrived safely
It was an easy and cool experience. I'm so happy with the services. Keep the hard work and adding more features to the website.
A very good platform for sourcing out products even for a small business! Suppliers respond quickly and answers all your concerns. Giving you the best deal possible too!
FUE MI PRIMER PEDIDO Y ME AYUDARON, NO HUBO PROBLEMAS
LLEGO MUY RAPIDO Y COMPLETO, EL VENDEDOR SURTIO LO QUE SE LE SOLICITO
Tiene que avisar el tiempo que tardara en llegsr realmente y mantenerse en contacto.
Sino deberia cobrar menos el envio, no tan caro.
Without Alibaba I couldn't start all transactions. So, this site it's very useful for all deals made between Asia and the other continents.
I am very happy of this buisness deal. Every thing went well. Their was positive communication from both sides
I am satisfied with the service here and will definitely do transactions more. The supplier are excellent and the items are superb.
They were reassuring and awesome, the steamer comes with 3 setting for color steam and treatments. It's wonderful my clients love it and I do also.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members