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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I am going to give Alibaba.com an A+ or 5/5 Star rating for exquisite quality assurance and exceptional customer service!
Never recieved my order all they do is keep sending me proof that I did not receive my order so I'm going to send them a picture of an empty mailbox I hope that works I can only give them one star because it will not let me give them zero I will go to the Better Business Bureau and lots more shots before I'm done enjoy that lousy 40 bucks you got off me because you won't get any more
Tony is very professional with helping me understanding the different types of blinds, I like the quality and the services. I will definitely recommend to others!
I used Alibaba alliance and it was so bad that i just gave up and lost over $1200. I was like dealing with 5 year olds and reminded me how backward some company's are. I had to prompt there support team as they didnt have a clue. Promised a refund and never did, stalled for time and lied to me. Its was just dreadful and a total waste of time. Still dont have my money.
This is my 3rd or 4th order, I am very pleased with the ordering and shipping service. My products have been on time and great quality.
Very satisfied with the Alibaba Platform, Assured Trade Program and with Vender Communication and Product and Shipping & Delivery. Good Communication, too.
What can I say I'm new here Ali baba it's cool protects against scammers when there are problems to take the money back Ali baba understands everything and makes the right decision! I have a request to buy goods only through Ali Baba, otherwise there will be problems!
They keep their promise when it comes to shipping and all their products are of good quality. They just never disappoint. They deliver as promised and the customer service is tops. You try them if your in this industry and see for self.
Avevo timore comprare su questa piattaforma ma devo proprio ricredermi dopo svariate ricerche sono arrivato al punto di non finire il restauro della mia auto ma poi ecco gli iniettori su alibaba introvabili perche fuori serie da decenni arrivati in 5 giorni montati e perfetti grazie
Thank God I contacted the supplier before ordering the phone below: some of the features advertised on their site (e.g. See p. 2) exist only in Chinese, which, as they claimed, they neglected to mention! If this is not false advertisement, then what is it?
I bought a body kit for my car after 2 months waiting they sent me junks and reset of the parts I didn't received them and they don't refund my money
Company name: Creative pack
Address: 48# shang sheng jiahe street baiyun district Guangzhou city *******
I was charged US$60 for standard shipping from China to Australia for package of 0.5Kg. Extremely too high.
I have purchased hundreds of thousands of dollars in products over the years through Alibaba's platform. Recently had a supplier send me a completely defective, different product then what i had ordered. I have all the products ready to ship back to be compensate. Provided Alibaba with an insane amount of proof that the product was not what i ordered, and they still did not credit me. I am at a loss for $15,000 with stock i will never be able to move.
Don't ever buy anything from Alibaba.com
The company Fohan Honggan furniture so bad quality, I bought pedicures chairs, facial chairs, stroller, Ect…massage chairs it's doesn't work, most my furniture are damaged when is arrived, also they send me different items that ordered.
I discussed to them all they tell me send it back to them. Me the one have to paid for shipping.
Fee its could be $3000 so not worth it.
Should shopping in USA now on it's safe and better quality. You can have free return if it's their fault.
I love the system and the ease of validating suppliers. Wide variety of suppliers Very professional and helpful
The sewing of the sample was wonderful. I definitely want to buy it.
In the future, I would like to permanently expect quality when the quantity is increased.
I like how this site gives shoppers a wide fariety of products to choose from and the rates and prices are very agreeable. I found on here, something I have searched for, for a long time. Not only did I find what I was looking for, it was very affordable. Thank you Alibaba for making online shopping, fun.
The headline says it all,,,
I'll be ordering more stuff because this is a great place to shop. More ppl need to shop here.
Alibaba sells cheap knock off products that arent the brands they claim to be. They are a scam company and will change your email so you can't file a dispute. I was locked out of my account after complaining
Very good communication, easy steps, on-time delivery, nice staff, high-quality products, flexible in options.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.