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AlibabaReviews 13,866

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,323
returns
773
quality
1,304
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Instant Feedback

202 reviews

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Minnesota
1 review
0 helpful votes
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A+ Service
February 4, 2022

I am going to give Alibaba.com an A+ or 5/5 Star rating for exquisite quality assurance and exceptional customer service!

Date of experience: February 4, 2022
Nevada
1 review
0 helpful votes
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Scam suppliers
February 4, 2022

Never recieved my order all they do is keep sending me proof that I did not receive my order so I'm going to send them a picture of an empty mailbox I hope that works I can only give them one star because it will not let me give them zero I will go to the Better Business Bureau and lots more shots before I'm done enjoy that lousy 40 bucks you got off me because you won't get any more

Date of experience: February 4, 2022
Texas
1 review
0 helpful votes
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Quality and Sevices
February 12, 2022

Tony is very professional with helping me understanding the different types of blinds, I like the quality and the services. I will definitely recommend to others!

Date of experience: February 4, 2022
GB
1 review
0 helpful votes
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I used Alibaba alliance and it was so bad that i just gave up and lost over $1200. I was like dealing with 5 year olds and reminded me how backward some company's are. I had to prompt there support team as they didnt have a clue. Promised a refund and never did, stalled for time and lied to me. Its was just dreadful and a total waste of time. Still dont have my money.

Date of experience: February 4, 2022
Georgia
1 review
0 helpful votes
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Alibaba has been great!
February 4, 2022

This is my 3rd or 4th order, I am very pleased with the ordering and shipping service. My products have been on time and great quality.

Date of experience: February 3, 2022
New Jersey
1 review
1 helpful vote
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Very satisfied with the Alibaba Platform, Assured Trade Program and with Vender Communication and Product and Shipping & Delivery. Good Communication, too.

Well-crafted with sturdy construction.
Date of experience: February 2, 2022
Germany
1 review
0 helpful votes
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Hello
January 28, 2022

What can I say I'm new here Ali baba it's cool protects against scammers when there are problems to take the money back Ali baba understands everything and makes the right decision! I have a request to buy goods only through Ali Baba, otherwise there will be problems!

Date of experience: January 28, 2022
South Africa
1 review
0 helpful votes
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They keep their promise when it comes to shipping and all their products are of good quality. They just never disappoint. They deliver as promised and the customer service is tops. You try them if your in this industry and see for self.

Date of experience: January 26, 2022
Italy
1 review
0 helpful votes
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Avevo timore comprare su questa piattaforma ma devo proprio ricredermi dopo svariate ricerche sono arrivato al punto di non finire il restauro della mia auto ma poi ecco gli iniettori su alibaba introvabili perche fuori serie da decenni arrivati in 5 giorni montati e perfetti grazie

Date of experience: January 26, 2022
Greece
2 reviews
0 helpful votes
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Thank God I contacted the supplier before ordering the phone below: some of the features advertised on their site (e.g. See p. 2) exist only in Chinese, which, as they claimed, they neglected to mention! If this is not false advertisement, then what is it?

Date of experience: January 24, 2022
California
1 review
0 helpful votes
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I bought a body kit for my car after 2 months waiting they sent me junks and reset of the parts I didn't received them and they don't refund my money

Company name: Creative pack
Address: 48# shang sheng jiahe street baiyun district Guangzhou city *******

Date of experience: January 22, 2022
Australia
1 review
0 helpful votes
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Shipping Charges
January 22, 2022

I was charged US$60 for standard shipping from China to Australia for package of 0.5Kg. Extremely too high.

Date of experience: January 21, 2022
Canada
1 review
6 helpful votes
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Scammers - Trade Assurance is a Lie
January 21, 2022

I have purchased hundreds of thousands of dollars in products over the years through Alibaba's platform. Recently had a supplier send me a completely defective, different product then what i had ordered. I have all the products ready to ship back to be compensate. Provided Alibaba with an insane amount of proof that the product was not what i ordered, and they still did not credit me. I am at a loss for $15,000 with stock i will never be able to move.

Date of experience: January 21, 2022
North Carolina
1 review
0 helpful votes
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Don't ever buy anything from Alibaba.com
The company Fohan Honggan furniture so bad quality, I bought pedicures chairs, facial chairs, stroller, Ect…massage chairs it's doesn't work, most my furniture are damaged when is arrived, also they send me different items that ordered.
I discussed to them all they tell me send it back to them. Me the one have to paid for shipping.
Fee its could be $3000 so not worth it.
Should shopping in USA now on it's safe and better quality. You can have free return if it's their fault.

Date of experience: January 21, 2022
Costa Rica
1 review
0 helpful votes
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Excellent
December 23, 2022

I love the system and the ease of validating suppliers. Wide variety of suppliers Very professional and helpful

Date of experience: January 20, 2022
Japan
1 review
0 helpful votes
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Great product.
January 20, 2022

The sewing of the sample was wonderful. I definitely want to buy it.
In the future, I would like to permanently expect quality when the quantity is increased.

Date of experience: January 20, 2022
South Africa
1 review
0 helpful votes
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I like how this site gives shoppers a wide fariety of products to choose from and the rates and prices are very agreeable. I found on here, something I have searched for, for a long time. Not only did I find what I was looking for, it was very affordable. Thank you Alibaba for making online shopping, fun.

Date of experience: January 19, 2022
Canada
1 review
0 helpful votes
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The headline says it all,,,
I'll be ordering more stuff because this is a great place to shop. More ppl need to shop here.

Date of experience: January 18, 2022
Nevada
1 review
0 helpful votes
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Alibaba sells cheap knock off products that arent the brands they claim to be. They are a scam company and will change your email so you can't file a dispute. I was locked out of my account after complaining

Date of experience: January 18, 2022
Jordan
1 review
0 helpful votes
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Very good communication, easy steps, on-time delivery, nice staff, high-quality products, flexible in options.

Date of experience: January 18, 2022

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087