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AlibabaReviews 13,867

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,323
returns
773
quality
1,304
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Instant Feedback

202 reviews

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Japan
1 review
0 helpful votes
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Covid-19 screen test sampling swab
March 5, 2022

Our iclean Foam & flocked swab, & tube supplied to
Quidel, Qorvo, Norgen, Thomas Scientific, Cleveland Clinic., Quanterix& LumiraDx etc.
Qualification:
1.our flocked swab published on "Nature" 3 times in past 3 years.
2. FDA CE TGA NMPA ISO******* MEDL certified. WHO and UK NHS suppplier of VTM kit.
3. EUA of iclean flocked swab & VTM.
Max production capacity: 3.75millon pcs.

Date of experience: March 5, 2022
Portugal
1 review
0 helpful votes
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Bunch of thieves
March 3, 2022

Worts shopping place in the world, suplliers sell what you don't ask for and get away with it. But I'm suing and under international law they are oblige to give info on legal department and they're refusing to do it

Date of experience: March 3, 2022
Canada
1 review
1 helpful vote
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Do not use Alibaba
March 2, 2022

They will take you money and waste your time. Your products will not be shipped and if shipped will come damaged and there's nothing you can do. No one will look into it. DO NOT USE THEM!
Especially Focus (China) Advertising Display Ltd and Henan Smooth Industrial Co. Lmtd

Date of experience: March 2, 2022
Greece
1 review
0 helpful votes
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It's a huge scamm I got scammed never got my order and lost my money there is no help service stay away people!

Date of experience: March 1, 2022
Maryland
1 review
1 helpful vote
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TOP NOTCH QUALITY
June 27, 2022

The T-Shirts are top quality and fit true to size and I will be reordering more. The delivery was on time and I could not ask for anything more! Lastly, CECELIA is AWESOME!

Date of experience: March 1, 2022
Germany
1 review
2 helpful votes
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Great job
March 1, 2022

Alibaba website has done a good job, there are suitable products for all requests. The payment was smooth and trustworthy. We can only recommend alibaba for cheap quantity goods with very good quality.

Date of experience: March 1, 2022
Minnesota
1 review
0 helpful votes
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Love my Hair
February 28, 2022

I love my hair so beautiful, soft easy to style. Hailey is the real deal. Know what to say n shes always right.

Date of experience: February 28, 2022
New Jersey
1 review
0 helpful votes
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Happy with the Purchase.
February 28, 2022

The seller did not misrepresent the product The product was as described and exceeded my expectation. Really happy with the transaction.

Date of experience: February 27, 2022
Norway
1 review
1 helpful vote
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Very pleased.
February 26, 2022

Very pleased with the transaction. Very fast delivery and good communication all the way. I will be back as a customer.

Date of experience: February 26, 2022
District of Columbia
1 review
2 helpful votes
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Alibaba web site
February 24, 2022

The web page does not save the filters, when you check a filter and change the page you have to check it again. Should be improuved.

Date of experience: February 24, 2022
Indonesia
1 review
0 helpful votes
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Very innovative tool at an affordable price. Need an instruction manual that is more understandable and uses English

Date of experience: February 22, 2022
New Zealand
4 reviews
7 helpful votes
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High risk site
February 17, 2022

Like sister company Aliexpress, Alibaba is like a jungle with mix of Scammers and genuine sellers. Don't be fooled by the advertised extremely low prices. First, the Seller quotes a ridiculously high shipping cost to discourage you from asking them to ship item. Thus you have to find your own freight agent. If you arrange shipping yourself then you run into another group of Psychopath fraudsters- Freight agents!.
Don't be fooled with their enticing words, "Honey", "My love" or low prices "$1 per kilo" "$2 per cbm". As soon as you fall for the trap n give them your item, their story changes. They will either hike the shipping prices by say 1000% and blame it on changing shipping cost OR they tell you they can no longer ship so you have to pay the storage cost and cost of picking your item before they can release your item. Otherwise, they threaten to destroy or sell your item. You cannot raise a dispute because they are offering a "shipping" service and not selling an item per se.

These delays so that your order will already hit "completed" on Alibaba by the time you receive it. This is so that you cannot raise a dispute incase your item arrives damaged or you get the wrong item which is the case most times.
It is not worth the risk, waste of money and headache buying from Alibaba. Not mentioning the poor English of most sellers that could cost you money or risk of receiving the wrong item

Date of experience: February 17, 2022
Canada
1 review
0 helpful votes
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Do not recommend anyone use there site my first buy from a company that copyed the business name of another legit company so I find the light I was looking for the Gavita 1700 (witch also is a stolen name of another led grow light)so I thought anyway it gets here and I Start to realize that I made a big mistake in trusting there word for it I find it's totally the wrong light so losing it I put them together and there's no no off button and no dimmer s witch I was told it had also another hidden fact is u can't hook up to timers never heard of a grow light like that anyway so I plug into a power bar and turn the power bar off well the light goes on dim mode I tell Jackie I send videos and pictures and he says yes there is someone else with the same issues but doesn't want to fix it so I write a review that got his attention so he contacts me and says if I take it down he fix issue so I was stupid and took it down and he won't answer me no more my warranty is still good but trying to fill everything out and make a claim is hard im on my sixth time trying to do it and still no closer to fixing it there's acouple nice people then there s acouple that treat u like u r stupid I just want what I paid for to work im scared it will start a fire I know im not the only one he did it to either so be very careful if you are using the site don't want to be out the money I am $1000 Canadian the picture below is when the lights are supposed to be off but does that look like they are still on dim mode there's one pic turned on so do not buy from Shenzhen Lux lighting co. Ltd the Gavita 1700 thank god I didn't buy the 30 I wanted to and I do have the receipt on the Alibaba site I would show it to but has to much info I don't want to put out there to many crazies

Date of experience: February 16, 2022
Canada
2 reviews
0 helpful votes
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Très bon produit
February 24, 2022

Produit d'excellente qualité, conforme a la description du vendeur, site web efficace bien fait et facile a acheter. A recommander a tous.

Date of experience: February 16, 2022
Australia
1 review
0 helpful votes
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Very friendly and of good quality.

One time delivery.

Definitely recommend other friends. Value for the money

Date of experience: February 13, 2022
Colorado
1 review
0 helpful votes
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Mr Chris Lam From day one Mr. Chris Lam Took my order and work worked on it and it came back perfect I have no complaints about his performance of his job service he did an awesome job and I enjoyed working with him and I will continue to work with him as a good friend he listens he understands no one more than you asked for a very good worker and I appreciate it I have no regrets I'm satisfied with my product so I have received my product and I was so happy to see for myself up and close in person and it was amazing keep up the good work Mr Chris Lam I will be back for my next order thank you I appreciate it and have a blessed day

Date of experience: February 10, 2022
North Dakota
1 review
0 helpful votes
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Execellent
February 27, 2022

The customer service excellent with the material is good. I love it. I will order more, and will work with this supplier.

Date of experience: February 10, 2022
Romania
1 review
0 helpful votes
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I am very satisfied, i bought from Aliexpres before, but i discovered Alibaba, i cant wait to contact the sellers for future business

Date of experience: February 10, 2022
Arizona
2 reviews
0 helpful votes
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Interesting!
February 12, 2022

I like this site for a huge number of things that can be purchased quite cheaply. Of course, the quality in some places falls on the goods, but this is not critical. Many sellers are quite responsive and friendly. I recommend at least trying it.

Date of experience: February 10, 2022
Louisiana
1 review
1 helpful vote
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These are very robust transformers and the quality is as high as some I have paid more than 4x as much for.

Date of experience: February 9, 2022

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087