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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Thank you for your prompt transaction.
If you have a chance, thank you again.
The product was as ordered, arrived and tested, but it was better than I expected.
Thank you very much.
Always a pleasure to work with. Fast shipping and always correct inventory. Would recommend for future shipments.
Very impressed great custom product and very attentive service. Would definitely order again. Highly recommended
Honestly, it's super easy to use they have great suppliers and their website has a variety of options I like that you have the option to directly speak to the seller on the website cause it makes it so much easier to make sure you're on the same page.
REALLY i am so happy to deal with them, especially Cecile, very professional, they customize my order like i want exactly and more then i want, delivery at time, product are same the picture exactly, really thanks so much, hope for a long time business relationship...
I had an issue with a product and went through the trade assurance complaint refund process. However the customer service person is like a robot and could not understand the issue. If you expect good customer service from any of the factories do not use alibaba. The sales people are pushy, the factories do not do QC and will not take responsibility for any issues with their delivered product.
Bad experience with a lot of suppliers on this app they don't communicate effectively hard time getting a refund tracking number and carrier they ignore messages pricing on shipping way to expensive
Alibaba gives so many options. This makes it a bit difficult find your way through the jungle for an elderly person like me. To have different models numbered and have a short description would make it easier. Otherwise it was a good experience with Alibaba. Thank you for your reliable and prompt service.
Purchased 240 coasters on Alibaba. Only 127 arrived. They were poorly printed with blotches in the print. Many of them were broken. Of the 127 that arrived, only 27 were usable. I asked for a refund. The seller offered a minimal refund. I escalated to trade assurance. I supplied numerous pictures, numerous "uploads". Seller responded in Chinese only. I requested interpretation but request was ignored. Alibaba responded once stating I had not given them specific numbers. I referred them to several previous entries. They then denied my claim stating I did not give them a video. Apparently 51 pictures I had sent (literally) was not sufficient. My claim was denied. Because I had not agreed to the refund on only 5 items, they gave me no refund. My requests for English interpretation of the seller's entries were ignored. My request for a PI was ignored. It was very apparent that Alibaba and Trade Assurance was there to support the seller, not the buyer.
I was very impressed how simple it was to buy from Alibaba. The site is as easy to use as Amazon, Ebay etc. The language difference caused no problems at all. The supplier was very helpful and Professional. Payment through Alipay was very simple. I will definitely use Alibaba in the future. Thank You.
One of the best global purchasing sites, I have dealt with them in more than 20 purchases and I will still deal with them for their professionalism and warranty on the products
Very smooth sale and great communication with the seller. Item arrived sooner than expected. Thank you!
El producto llego en optimas condiciones su en vio fue un poco demorado pero llego bien la comunicacion con el proveedor fue facil efectiva
I used to love AliExpress until I did order two crowns from store Forseven. They shipped just one of two crowns, and sent me report that "the order completed"... I was in shock when opened the package and did not find my full order; it was just one crown inside but the seller claimed the order has been completed. I messaged them: where is the other crown?! Only after my question the store wrote to me, "it was a New Year Holiday and the item was out of stock.". How to connect these two reasons? Why was NOT I notified that the item was out of stock? Why it took too much time to explain? I felt terrible like I am lying and just trying to steal their stuff! My wish is this store going bankrupt. My order was **************. I hate liars and negligence. That store is shook my trust in AliExpress from which I ordered a lot of products.
I received excellent service and professionalism. The supplier I worked with did everything he could to make my experience positive and fulfilling. Five stars and beyond!
I continue to look for great value and quality with great service among the part distributors. I have been very pleased with the Alibaba website because it gave me Great resources to find qualified manufacturers of electronic components, and the service among these people are very very good. Have made schedules where Mouser, Digikey and other distributors did not have components in time. I will continue to order key components in mass from Alibaba distributors.
Alibaba is an outstanding platform. I love and share the vision of alibaba too. Great and cost effective services.
Nice plat form easy to use, and find everything you might be looking for either for private, professional or inquiries. I hope they'll improve their search engine to make it more accurate finding things, and not just gather everything even if you are not looking for
Thank you for your quick deliver! These glasses are what I have been looking for! This company showed out when they provided their service! Thank you!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.