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AlibabaReviews 13,869

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,323
returns
773
quality
1,304
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Instant Feedback

202 reviews

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Japan
1 review
0 helpful votes
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Good deal
March 26, 2022

Thank you for your prompt transaction.
If you have a chance, thank you again.
The product was as ordered, arrived and tested, but it was better than I expected.
Thank you very much.

Date of experience: March 25, 2022
Wisconsin
1 review
0 helpful votes
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Review
March 26, 2022

Always a pleasure to work with. Fast shipping and always correct inventory. Would recommend for future shipments.

Date of experience: March 24, 2022
Texas
1 review
0 helpful votes
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Custom cigar rest
March 24, 2022

Very impressed great custom product and very attentive service. Would definitely order again. Highly recommended

Date of experience: March 24, 2022
Canada
1 review
0 helpful votes
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Super Easy To Use
March 24, 2022

Honestly, it's super easy to use they have great suppliers and their website has a variety of options I like that you have the option to directly speak to the seller on the website cause it makes it so much easier to make sure you're on the same page.

Date of experience: March 24, 2022
Qatar
1 review
1 helpful vote
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Happy to deal with them
March 24, 2022

REALLY i am so happy to deal with them, especially Cecile, very professional, they customize my order like i want exactly and more then i want, delivery at time, product are same the picture exactly, really thanks so much, hope for a long time business relationship...

Date of experience: March 23, 2022
Wisconsin
1 review
0 helpful votes
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I had an issue with a product and went through the trade assurance complaint refund process. However the customer service person is like a robot and could not understand the issue. If you expect good customer service from any of the factories do not use alibaba. The sales people are pushy, the factories do not do QC and will not take responsibility for any issues with their delivered product.

Date of experience: March 23, 2022
Alabama
1 review
0 helpful votes
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Bad experience with a lot of suppliers on this app they don't communicate effectively hard time getting a refund tracking number and carrier they ignore messages pricing on shipping way to expensive

Date of experience: March 19, 2022
Kenya
1 review
1 helpful vote
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Many options
March 18, 2022

Alibaba gives so many options. This makes it a bit difficult find your way through the jungle for an elderly person like me. To have different models numbered and have a short description would make it easier. Otherwise it was a good experience with Alibaba. Thank you for your reliable and prompt service.

Date of experience: March 18, 2022
Oklahoma
1 review
0 helpful votes
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Purchased 240 coasters on Alibaba. Only 127 arrived. They were poorly printed with blotches in the print. Many of them were broken. Of the 127 that arrived, only 27 were usable. I asked for a refund. The seller offered a minimal refund. I escalated to trade assurance. I supplied numerous pictures, numerous "uploads". Seller responded in Chinese only. I requested interpretation but request was ignored. Alibaba responded once stating I had not given them specific numbers. I referred them to several previous entries. They then denied my claim stating I did not give them a video. Apparently 51 pictures I had sent (literally) was not sufficient. My claim was denied. Because I had not agreed to the refund on only 5 items, they gave me no refund. My requests for English interpretation of the seller's entries were ignored. My request for a PI was ignored. It was very apparent that Alibaba and Trade Assurance was there to support the seller, not the buyer.

+11
Date of experience: March 16, 2022
GB
1 review
0 helpful votes
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Alibaba Customer Review
March 16, 2022

I was very impressed how simple it was to buy from Alibaba. The site is as easy to use as Amazon, Ebay etc. The language difference caused no problems at all. The supplier was very helpful and Professional. Payment through Alipay was very simple. I will definitely use Alibaba in the future. Thank You.

Date of experience: March 16, 2022
Saudi Arabia
1 review
0 helpful votes
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One of the best global purchasing sites, I have dealt with them in more than 20 purchases and I will still deal with them for their professionalism and warranty on the products

Date of experience: March 13, 2022
Montana
1 review
0 helpful votes
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Great Experience
April 5, 2022

Very smooth sale and great communication with the seller. Item arrived sooner than expected. Thank you!

Date of experience: March 10, 2022
Colombia
1 review
0 helpful votes
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Buen producto
March 10, 2022

El producto llego en optimas condiciones su en vio fue un poco demorado pero llego bien la comunicacion con el proveedor fue facil efectiva

Date of experience: March 10, 2022
Nevada
1 review
0 helpful votes
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Silver Crown
March 10, 2022

I used to love AliExpress until I did order two crowns from store Forseven. They shipped just one of two crowns, and sent me report that "the order completed"... I was in shock when opened the package and did not find my full order; it was just one crown inside but the seller claimed the order has been completed. I messaged them: where is the other crown?! Only after my question the store wrote to me, "it was a New Year Holiday and the item was out of stock.". How to connect these two reasons? Why was NOT I notified that the item was out of stock? Why it took too much time to explain? I felt terrible like I am lying and just trying to steal their stuff! My wish is this store going bankrupt. My order was **************. I hate liars and negligence. That store is shook my trust in AliExpress from which I ordered a lot of products.

Date of experience: March 10, 2022
New York
1 review
0 helpful votes
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Happy Customer
March 10, 2022

I received excellent service and professionalism. The supplier I worked with did everything he could to make my experience positive and fulfilling. Five stars and beyond!

Date of experience: March 9, 2022
Texas
1 review
0 helpful votes
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I continue to look for great value and quality with great service among the part distributors. I have been very pleased with the Alibaba website because it gave me Great resources to find qualified manufacturers of electronic components, and the service among these people are very very good. Have made schedules where Mouser, Digikey and other distributors did not have components in time. I will continue to order key components in mass from Alibaba distributors.

Date of experience: March 7, 2022
Panama
1 review
0 helpful votes
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Alibaba is an outstanding platform. I love and share the vision of alibaba too. Great and cost effective services.

Date of experience: March 7, 2022
Libya
1 review
0 helpful votes
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Everything you need
March 7, 2022

Nice plat form easy to use, and find everything you might be looking for either for private, professional or inquiries. I hope they'll improve their search engine to make it more accurate finding things, and not just gather everything even if you are not looking for

Date of experience: March 7, 2022
GB
1 review
1 helpful vote
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LP HEATER
March 6, 2022

EXCELLENT SERVICE, FROM BEGINING TO RECIEVING THE PRODUCT.
EXCELLENT DELIVERY.
VERY EASY AND PLEASANT PEOPLE TO DEAL WITH.
THANK YOU FOR MAKING IT ALL SO EASY.

Date of experience: March 6, 2022
Colorado
1 review
0 helpful votes
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Classy sunglasses!
March 5, 2022

Thank you for your quick deliver! These glasses are what I have been looking for! This company showed out when they provided their service! Thank you!

Date of experience: March 5, 2022

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087