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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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What a treasure trove to choose from. Selecting a supplier is made easy by the rating and review system and comfort felt by the security the sight provides.
Anything you can imagine is on this marketplace and it is fantastic to explore.
Customer service helps we got our delivery quick everything gone good as soon. But there are little issues by chatting some times it is lagging.
Easy, Fast & Secure payment term. The seller is professional.
Highly recommended for those looking for goods
This website is working as intended, very good service, very easy communication, simple negotiation and fast payment.
Fast shipping, great customer service! Ordering more! Cutest things ever! Very very happy with my things! Received items so fast very happy!
The staff were always in contact with us and went the extra mile to be sure that our design was done correctly.
Upon delivery, we actually got the product a few days faster than expected.
The quality of what we asked for was exactly what we asked for. They go out of their way to get you what you order.
Alibaba seems to go out of their way to be sure that payments, reviews, complaints and anything necessary is done on their site to your satisfaction.
We found this seller on Alibaba wholesale website years ago, at the beginning, we just start some trial orders with them, but they always treat us as big buyers, and show their patience and professional sale & after-sale service on our business, we felt very happy, and decided to extend more and more business with them, now, they are our major suppliers in China, recommend!
Excelente vendedor, lo recomiendo 100%, tuvimos contacto durante todo momento durante la compra, volvería a comprar sus productos!
Excellent service and attention trough the whole process of the sample order.
Widely recommended to anyone in the optical business.
I am very pleased with how quickly my order was shipped and how easy it was to order. The site is filled with every product I have been ordering from the US. Prices are great and I feel confident and safe sending money. Thanks Alibaba!
Everything like always, on time and without any problems! Great to have you near and work with you for many time now.
Marija
Always a pleasure buying from Alibaba. Easy way to communicate with the sellers and intuitive platform. Very happy.
Everyone there at Alibaba was very helpful and didn't rush me. It was smooth sailing from start to finish. They answered all my questions fast, while I was still online looking at other products. Who else does that.
Leider ist nach knapp 2 Wochen (10 Tagen) an der Seite und unten, an der Ware, das Silikon aufgegangen!
As a very small business, my funds are tight and I can not order samples for $120.00 for a tracksuit, the manufacturers in China and Pakistan will try to charge you over $100.00 just for a sample tracksuit! I found a supplier who just request me to pay for shipping and they have been in constant communication with me during the entire process. The sample tracksuits they sent to me for free, were a bit too small for me, I am partly to blame for this as they asked me to send them my correct size and I was not able to so they sent me what they thought would fit. I informed them that the samples were to small and they are sending me appropriate sizes. I am going to work with manufacturer as they are willing to work with their customers, to earn your business. Please shop around for the right company on Alibaba, you will find good manufactures, who are willing to work hard to earn your business. I am starting small with my tracksuit company and luckily I found a company on Alibaba who has been awesome and understands that I am starting my tracksuit business with limited funds. I believe many of the manufacturers in China for sportswear have huge contracts with well known brands and they focus on the huge companies and do not really care about the new small companies. Please shop around on here, if you are just starting your business and have limited funds, you will find a company that will help you grow your business and you will be helping them grow as well because most likely they are small manufacturers as well. Thanks!
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members