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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Hi,
I was able to find my difficult to locate glass lens glasses in minutes and complete my transaction within immediately
Will do this again.
Met all my expectations. Simple to search products and manufacturers. Feel confident to buy through Alibaba.
This seller is very responsive but more importantly, HONEST. I have purchased 3x with this seller and have been more than happy each time. She goes above and beyond and you can tell that she wants to continue business with me for a long time. I will definitely repeat and will continue purchasing with her company.
Alibaba ensures neutral fair play between paying customers and value sellers. Incase on non receipt of product or defective the customer is protected and also in case of problematic customers, suppliers are protected.
Alibaba has amazed me with excellent service. A great platform to work with suppliers from china. One very synchronized platform, where the buyers and sellers are both well coordinated.
Thank you for everything!
The order was easy and fast i like to visit the site and do business with the seller, fast and easy thanks alibaba
Guy Arseneau
Some times the login does not work well and i get errors.
But once in im happy with layout and use.
The first experience went well.
Clear communication.
Quality business portal.
The machine arrived fine.
I recommend.
Easy to order, I received everything as planned and in a timely manner. I will definately be ordering again! Thank you so much!
Very pleasant and I will be back (: Plenty of choice of products at great prices.
Didn't realise that I could order a customised product.
Great first time experience, friendly people. I will recommend others to buy products from here as you can negotiate and discuss with vendors on how you want your product to be. Although don't be so picky and have a limitations on how you want it as some vendors can't provide your request all the time.
After I checked the market for elevator shoes, I must say, that this
Company, deliver a very high quality for the leather, soles & design.
The materials and finish are simply better, what gives: "the touch",
From outside to inside, to the feeling when you walk in the shoes..
Communication, shipping, and good product. I will do business with them anytime. This was my first time and it was smooth. Looking forward to buying more things.
Very good
Kind counseling and service are very good.
I'm very satisfied and plan to buy it again.
The quality is excellent and the delivery is very quick.
I am a bearing seller in Korea.
I want to keep doing business in the future.
First time using alibaba and everything. But I need 100 characters, which I hopefully get while writing these letters. So, maybe some more.
My experience was great. However, can not seem to order bikes for some reason. It asks for shipping method and day to be shipped and I can't seem to get past that because I can't say I want the item in five days when it takes 15 or less.
Really satisfied with the platform, many capabilities. Many trusted suppliers. Also a lot of possibilities to pay, procure and in the end do business overseas.
Very beautiful was packing.
Thank you very much for the protection of the liquid crystal.
It has not been confirmed yet how long it will take to install the navigation system
Great product, service and fast delivery! Angela was very helpful in sending out a sample and we would buy from them again.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.