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AlibabaReviews 13,683

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,349
value
1,326
shipping
1,319
returns
772
quality
1,301
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Instant Feedback

202 reviews

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Canada
1 review
0 helpful votes
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Hi,
I was able to find my difficult to locate glass lens glasses in minutes and complete my transaction within immediately
Will do this again.

Date of experience: April 15, 2019
Australia
1 review
0 helpful votes
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Cotton Labels
April 17, 2019

Met all my expectations. Simple to search products and manufacturers. Feel confident to buy through Alibaba.

Date of experience: April 15, 2019
California
1 review
0 helpful votes
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Seamless Leggings
April 17, 2019

This seller is very responsive but more importantly, HONEST. I have purchased 3x with this seller and have been more than happy each time. She goes above and beyond and you can tell that she wants to continue business with me for a long time. I will definitely repeat and will continue purchasing with her company.

Date of experience: April 15, 2019
India
1 review
0 helpful votes
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Alibaba ensures neutral fair play between paying customers and value sellers. Incase on non receipt of product or defective the customer is protected and also in case of problematic customers, suppliers are protected.

Date of experience: April 15, 2019
Pakistan
1 review
0 helpful votes
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Director
April 17, 2019

Alibaba has amazed me with excellent service. A great platform to work with suppliers from china. One very synchronized platform, where the buyers and sellers are both well coordinated.

Date of experience: April 15, 2019
Canada
1 review
0 helpful votes
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Good experience
April 17, 2019

Thank you for everything!
The order was easy and fast i like to visit the site and do business with the seller, fast and easy thanks alibaba

Guy Arseneau

Date of experience: April 15, 2019
New Zealand
1 review
0 helpful votes
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Good site
April 17, 2019

Some times the login does not work well and i get errors.
But once in im happy with layout and use.

Date of experience: April 15, 2019
Czechia
1 review
0 helpful votes
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Machine purchase
April 17, 2019

The first experience went well.
Clear communication.
Quality business portal.
The machine arrived fine.
I recommend.

Date of experience: April 15, 2019
Ohio
1 review
0 helpful votes
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Excellent Experience
April 17, 2019

Easy to order, I received everything as planned and in a timely manner. I will definately be ordering again! Thank you so much!

Date of experience: April 15, 2019
GB
1 review
0 helpful votes
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Very pleasant and I will be back (: Plenty of choice of products at great prices.
Didn't realise that I could order a customised product.

Date of experience: April 15, 2019
Singapore
1 review
0 helpful votes
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First time user
April 17, 2019

Great first time experience, friendly people. I will recommend others to buy products from here as you can negotiate and discuss with vendors on how you want your product to be. Although don't be so picky and have a limitations on how you want it as some vendors can't provide your request all the time.

Date of experience: April 15, 2019
Denmark
1 review
0 helpful votes
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ABSOLUT BEST SHOE QUALITY SO FAR:
April 17, 2019

After I checked the market for elevator shoes, I must say, that this
Company, deliver a very high quality for the leather, soles & design.

The materials and finish are simply better, what gives: "the touch",
From outside to inside, to the feeling when you walk in the shoes..

Date of experience: April 15, 2019
California
1 review
0 helpful votes
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The service was good
April 17, 2019

Communication, shipping, and good product. I will do business with them anytime. This was my first time and it was smooth. Looking forward to buying more things.

Date of experience: April 15, 2019
KR
1 review
0 helpful votes
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Ezo mr105zz
April 17, 2019

Very good

Kind counseling and service are very good.

I'm very satisfied and plan to buy it again.

The quality is excellent and the delivery is very quick.

I am a bearing seller in Korea.
I want to keep doing business in the future.

Date of experience: April 15, 2019
Austria
1 review
0 helpful votes
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Very good
April 15, 2019

First time using alibaba and everything. But I need 100 characters, which I hopefully get while writing these letters. So, maybe some more.

Date of experience: April 15, 2019
Minnesota
2 reviews
1 helpful vote
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Boards
April 15, 2019

My experience was great. However, can not seem to order bikes for some reason. It asks for shipping method and day to be shipped and I can't seem to get past that because I can't say I want the item in five days when it takes 15 or less.

Date of experience: April 15, 2019
NL
1 review
0 helpful votes
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Satisfied with the platform
April 15, 2019

Really satisfied with the platform, many capabilities. Many trusted suppliers. Also a lot of possibilities to pay, procure and in the end do business overseas.

Date of experience: April 15, 2019
Turkiye
1 review
0 helpful votes
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Nice
April 15, 2019

Overall, there will be no problem for trading. My order come up to holiday i get 12 days delay. But no issue.

Date of experience: April 15, 2019
Japan
1 review
0 helpful votes
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Very beautiful was packing.
April 15, 2019

Very beautiful was packing.

Thank you very much for the protection of the liquid crystal.

It has not been confirmed yet how long it will take to install the navigation system

Date of experience: April 15, 2019
GB
1 review
0 helpful votes
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Great company to work with
April 15, 2019

Great product, service and fast delivery! Angela was very helpful in sending out a sample and we would buy from them again.

Date of experience: April 15, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087