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AlibabaReviews 13,118

3.9
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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,299
value
1,277
shipping
1,273
returns
740
quality
1,254
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Instant Feedback

202 reviews
GB
1 review
0 helpful votes
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First purchase using Alibaba
May 24, 2019

A very simple process, as a person from the UK using Alibaba for the first time, I was a little apprehensive, but after a short time, I became very confident of using the platform and was pleasantly surprised by the number of supplier that were available to me and the ease of communicating with them. Would I recommend Alibaba? Yes, I certainly would.

A very positive first experience.

Thank you. Phil... UK

Date of experience: May 23, 2019
Brazil
1 review
0 helpful votes
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GOSTEI
May 24, 2019

MUITO OBRIGADO PELA PRATICIDADE DO SITE,
BASTANTES PRODUTOS E FORNECEDORES
ALTA QUALIDADE E ÓTIMOS ATENDENTES

Date of experience: May 23, 2019
New Mexico
1 review
0 helpful votes
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The communication process went smooth, custom design issues were promptly addressed, and supplied quality fully met the expected standard.

Date of experience: May 23, 2019
Canada
1 review
0 helpful votes
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First time user
May 24, 2019

The experience was very effortless and satisfying.
Using Alibaba gave us complete peace of mind during the transaction.

Date of experience: May 23, 2019
Georgia
1 review
0 helpful votes
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I purchased a large metal cutting saw from Unitech Machinery. The machine arrived no documentation (electric diagram or hydraulic diagram) at all. The Hydraulic pump did not work since the breaker did not function. It took 3 weeks to get a part from them after many e mails. The wires melted and again no response we finally received the electric and hydraulic plan but of course in Chineese. DO NOT BUY ANYTHING FROM CHINA ALL JUNK AS WE BY NOW KNOW. They cant even copy our product and screw it up.

Date of experience: May 23, 2019
Michigan
2 reviews
0 helpful votes
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I've always loved t Hi since since I heard about it in 2014-2015! I sometimes have trouble with navigating it though, and I don't like the cookies/details it picks up from me. I want a clean slate evrytime.

Date of experience: May 23, 2019
France
1 review
0 helpful votes
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Alibaba very reactive
May 24, 2019

First experience on alibaba
Super responsiveness of alibaba, help in product search by sending mails
Simple and easy to use site and fast delivery
I am happy with my first experience

Date of experience: May 23, 2019
Finland
1 review
0 helpful votes
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I was really very pleased to buy from Alibaba, as this is my first experience and I'm very satisfied with the services, the follow up, the quality of the items as well as with safety in paying through Aliababa.

All the best!

Date of experience: May 23, 2019
Mexico
1 review
0 helpful votes
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Excellent service
May 24, 2019

I bought dentist hand pieces they're great, good quality far by expectations, amazing supplier. I will buy more stuff from this website and this supplier.

Date of experience: May 23, 2019
Australia
1 review
0 helpful votes
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Super Happy
May 24, 2019

Great platform to find the best suppliers. Alibaba made my supplier hunt so easy and there are plenty of competition. Hence, no one can take advantage of being the only one in the market.

Date of experience: May 23, 2019
Romania
1 review
0 helpful votes
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EASY!
May 24, 2019

Great experience! Easy to order and happy to stay relaxed based on ensurance!
Profesional suppliers respond fast on messanger!
Thank you!

Date of experience: May 23, 2019
South Africa
1 review
0 helpful votes
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Perfect and affordable
May 25, 2019

The one thing I disliked is the site automatically confirming receipt of package even when we haven't received a package on our side. I understand that we have a button to request an extension but still, shouldn't confirm receipt on our behalf. Must instead keep checking with the customers if they have yet received their orders.

Apart from this, I am really happy with everything on this website. Was quite seamless.

Date of experience: May 23, 2019
China
1 review
0 helpful votes
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Alibaba good
May 24, 2019

Nice to buy products here I have bought many times

Do not know why write so many words here, but alibaba a good company

Thanks here

Date of experience: May 23, 2019
Ghana
1 review
0 helpful votes
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Excellent service
May 24, 2019

Fast delivery, excellent product, i recommend them for every one. 100% reliable. When you need them for any inquire they reply you quickly. I will do business with them always.

Date of experience: May 23, 2019
Japan
1 review
0 helpful votes
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First order
May 24, 2019

I ordered it for the first time.
There were various exhibitors and I studied.
On ordering from now on,
If possible, it would be appreciated if you could be able to pay in my currency without changing money.
Please consider. Thank you

Date of experience: May 23, 2019
Italy
1 review
0 helpful votes
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First steps on Alibaba
May 24, 2019

These are my first orders on Alibaba, and it has been swift and easy to do. I found suppliers that are willing to help you out in every step: from quotation to delivery!

Date of experience: May 23, 2019
Peru
1 review
0 helpful votes
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I am satisfied
May 24, 2019

Muy buena atención. Amable, atento y responde a todas mis preguntas.
El envio del producto bien embalado y envio rápido. Exelente atencion.

Date of experience: May 23, 2019
India
1 review
0 helpful votes
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Excelent
May 24, 2019

Good exprience with best costomer service for seller i love to use and buy product which is trendyand good model then with holesale price

Date of experience: May 23, 2019
Ukraine
1 review
0 helpful votes
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Thanks for the service
May 24, 2019

Professionals work, the service is good.
Convenient search for suppliers, efficiency pleases.
There are long answers, but rarely

Date of experience: May 22, 2019
Philippines
1 review
0 helpful votes
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Very satisfied
May 24, 2019

The supplier has been very accommodating & very patient answering all my inquiries. Ms. Emily was really a big help to me since this is my first venture and my first time with Alibaba. Alibaba makes us very secured in our transaction overseas. Thank you Alibaba, you are highly recommended

Date of experience: May 22, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2036