The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
A very simple process, as a person from the UK using Alibaba for the first time, I was a little apprehensive, but after a short time, I became very confident of using the platform and was pleasantly surprised by the number of supplier that were available to me and the ease of communicating with them. Would I recommend Alibaba? Yes, I certainly would.
A very positive first experience.
Thank you. Phil... UK
MUITO OBRIGADO PELA PRATICIDADE DO SITE,
BASTANTES PRODUTOS E FORNECEDORES
ALTA QUALIDADE E ÓTIMOS ATENDENTES
The communication process went smooth, custom design issues were promptly addressed, and supplied quality fully met the expected standard.
The experience was very effortless and satisfying.
Using Alibaba gave us complete peace of mind during the transaction.
I purchased a large metal cutting saw from Unitech Machinery. The machine arrived no documentation (electric diagram or hydraulic diagram) at all. The Hydraulic pump did not work since the breaker did not function. It took 3 weeks to get a part from them after many e mails. The wires melted and again no response we finally received the electric and hydraulic plan but of course in Chineese. DO NOT BUY ANYTHING FROM CHINA ALL JUNK AS WE BY NOW KNOW. They cant even copy our product and screw it up.
I've always loved t Hi since since I heard about it in 2014-2015! I sometimes have trouble with navigating it though, and I don't like the cookies/details it picks up from me. I want a clean slate evrytime.
First experience on alibaba
Super responsiveness of alibaba, help in product search by sending mails
Simple and easy to use site and fast delivery
I am happy with my first experience
I was really very pleased to buy from Alibaba, as this is my first experience and I'm very satisfied with the services, the follow up, the quality of the items as well as with safety in paying through Aliababa.
All the best!
I bought dentist hand pieces they're great, good quality far by expectations, amazing supplier. I will buy more stuff from this website and this supplier.
Great platform to find the best suppliers. Alibaba made my supplier hunt so easy and there are plenty of competition. Hence, no one can take advantage of being the only one in the market.
The one thing I disliked is the site automatically confirming receipt of package even when we haven't received a package on our side. I understand that we have a button to request an extension but still, shouldn't confirm receipt on our behalf. Must instead keep checking with the customers if they have yet received their orders.
Apart from this, I am really happy with everything on this website. Was quite seamless.
Nice to buy products here I have bought many times
Do not know why write so many words here, but alibaba a good company
Thanks here
Fast delivery, excellent product, i recommend them for every one. 100% reliable. When you need them for any inquire they reply you quickly. I will do business with them always.
I ordered it for the first time.
There were various exhibitors and I studied.
On ordering from now on,
If possible, it would be appreciated if you could be able to pay in my currency without changing money.
Please consider. Thank you
These are my first orders on Alibaba, and it has been swift and easy to do. I found suppliers that are willing to help you out in every step: from quotation to delivery!
Muy buena atención. Amable, atento y responde a todas mis preguntas.
El envio del producto bien embalado y envio rápido. Exelente atencion.
Professionals work, the service is good.
Convenient search for suppliers, efficiency pleases.
There are long answers, but rarely
The supplier has been very accommodating & very patient answering all my inquiries. Ms. Emily was really a big help to me since this is my first venture and my first time with Alibaba. Alibaba makes us very secured in our transaction overseas. Thank you Alibaba, you are highly recommended
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.