Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Alibaba has been instrumental in helping my small business flourish by putting us in contact with a large variety of suppliers from around the globe.
Highly recommend.
Easy to navigate through the website, good clear instructions. Regular updates and peace of mind that there was help should any problems arise. Superb website for trading.
Took me a minute to understand and trust Alibaba.
But I am a true believer now.!
The people and products have been awesome.
A Mall to buy everything needed from manufacturers and wholesalers and thank you for opening this important channel.
Well my experience was worth while, Alibaba have lovely and nice products and most suppliers are honest and truthful.
Once initial difficulties in getting a quote were overcome transaction and communication was very good.
I can find product that i can't find in my country and cheap price,
Sone store have no minimun for buying that good for me to trying product
The supplier took my artwork and reproduced it on a mouse pad. The color quality was excellent and the finished product is something I am very pleased to distribute to my customers.
I was just charged a 25% export duty tax on a 5500. Order. If you do any business with suppliers on Alibaba watch out most are a bunch of thieves. I am finished doing business with these pricks.
Alibaba has been the best service helping to bridge the products and pricing for the large quantities our company needs manufactured.
I just request samples. Very good quality. Excellent presentation of products, quick shipment. I recommend it.
The items were as described and the shipment was very fast. I'm impressed with this company. Communication was top notch
Professional, friendly and fast service. On top of that is competitive prices. You can't go wrong with Allen!
I received the product as discussed and I really appreciate the attention that was given to me despite it only being a relatively small order. It was my first time ordering through Alibaba so I was bit worrisome; however, the vendor/manufacturing representative renamed professional and communicative throughout the entire process. I will definitely consider this vendor/manufacturer for future orders.
The message system on this website is very confusing and not easy to use. I don't know what would make it better but I don't like it. Regarding suppliers, I don't like being asked for my whatapp address because I had a supplier who messaged me 5-10 times a day! Just not professional. Also do not like be call dear! Not just by one supplier, quite a few did it! Use my name, not dear.
I had excellent result working with this company. Highly recommend! Thanks very much for your attention to my order and having a good product!
Great quality product, seller is helpful and works with you to resolve issues. Will be ordering again from them in near future.
Excellent sample product, Friendly communication and exactly as described in the advert. Highly recommended.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members