Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The handling of Alibaba almost good, I have no idea. If the charged fee can be reduced a bit for both of the supplier and the buyer, that's so nice.
ConvenienceSecure fundstrustworthy
SUNWING's service is very good, they arrange the production as soon as I pay for the deposit, and arrange delivery right on time! Although this is the first time we cooperate with SUNWING, they show they are reliable, and the sampels' quality looks great.
Communication was key in making a large purchase online. These jerseys couldn't have been any better. The price was great and the jerseys are perfect. Colours and sizes were exactly how I wanted them.
I have talked to several companies looking for good quality fabric. I have has samples sent out and been assured of their high quality. They were not good quality. I have talked to every company I can who makes the fabric I am after and none of them has good quality fabric. It has been a complete waste of time and money.
Great customer service and supper quick shipment to USA I had these in my hands in 3 days. My go to supplier.
Gracias
Todod los productos de excelente calidad, entrega oportuna
La atencion es muy profecional y eficas
Seguire comprando
Los recomiendo Alta calidad empresarial
Highly satisfied with my experience and the infinity rings are very cool and unique. I would highly recommend this company.
Very thanks to ALI BABA website, and we appreciate they support and insurance in all equipment
Wish all the best to ali baba
Nora was very helpful with my cargo and was very professional.
I am very Lucky to find this company.
Thank you
Good experience with my supplier. I ordered 100 engraved necklaces. I was able to mix the order with Silver, Rose Gold and Gold and have 1 half of the order have a saying on it and the other half engraved with another saying
I liked that Alibaba made sure that everything was being tracked. My supplier did an excellent job with communicating with me every step of the way.
The only change I, personally, would make is that I would pay extra to see the sample first. I decided I didn't want to pay extra cost so by the time I received the necklaces they looked and felt a lot smaller and thinner in person. My supplier did send a photo of my sample to me to alleviate costs. But it's certainly better to see it and feel it in person. My necklaces still turned out pretty anyway
Fantastic platform to communicate with the producers.
Never needed assistance. Intuitive and easy to use.
The guarantees provided through trade assurance are very valid and give that security in more
Smooth purchase and quick delivery. Package well and product was exactly as described. Great knowledge by the seller
Overall great and positive experience, I look forward to ordering many more products. Easy to work with and professional.
Working with Martina has been easy and a very good experience. She is responsive and very helpful. We were hesitant to order but were able to receive samples and have been very satisfied with the quality of the product
Alibaba has not thought things through from a customer's standpoint.
The window where you can review a product is WAAAAAAAAY too short.
A buyer should have 3-6 months to review a product after it is received. What are they are traveling when it is delivered, and they dont even open the box until 60 days after delivery?
Also, the dispute process is run by an entry level person in China that has NO CLUE on how to problem solve. They need someone that is educated, sees the big picture, and can apply common sense to resolving disputes.
Friendly and helpful, patient and also concerned sales rep. You gave the answers quickly and accurately. Thank you.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members