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AlibabaReviews 13,919

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,351
value
1,328
shipping
1,324
returns
771
quality
1,303
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Instant Feedback

202 reviews

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Saudi Arabia
1 review
0 helpful votes
Follow Mia M.
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Efficient work from ordering to delivery. Kudos! The delivery is fast, earlier than what we have expected.

Date of experience: April 3, 2023
Germany
1 review
0 helpful votes
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Everything was great, it's just a pity that the site is not yet on german.
Thank you and gladly again.

Date of experience: April 2, 2023
Saudi Arabia
1 review
0 helpful votes
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I just bought a natural hair from Henan Kiss Hair Fashion Company and this is my review.

First I wanted to say that wigs on this company are so freaking awesome, very natural and real, and don't let me start talking about their price, cuz it's super insanely affordable, and took them only 4 days to arrive. As for the service experience by the Supplier was very good, he (Mr. Eason Sun) was so professional and very understanding, helpful and willing to resolve issues. I will absolutely buy from them again if I needed more wigs (Highly recommended). Go and check their products out, you won't regret it.^-^

Date of experience: March 27, 2023
Hawaii
1 review
0 helpful votes
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Camp pants
March 25, 2023

Excellent camp pants, shipping was very fast. Very east to communicate and responded in a timely manner. I will buy again. Thank you.

Date of experience: March 25, 2023
Malaysia
1 review
0 helpful votes
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Cheaper compared with other websites, the price are worthy quality good, variety to choose from so many products

Date of experience: March 24, 2023
Canada
1 review
0 helpful votes
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Kind of New Trend Technology
March 23, 2023

This website is as today with more than 2 million daily user, for any commercial trades you are able to source from alibaba. Usually their sales representative are responsive to any questions. I would say they are also easy to communicate with. I would recommend this because of its reliable, fast service and variety of products.

Date of experience: March 22, 2023
Florida
1 review
0 helpful votes
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I love this app and everyone on it. From furniture to wigs this app has everything you need whether you are a consumer or producer this app is perfect. Very reliable. Very professional.

Date of experience: March 21, 2023
Ecuador
1 review
3 helpful votes
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Great platform
May 22, 2023

Excellente service. Clear contracts. Love the way we able to communicate with chinese suppliers on this site

Date of experience: March 20, 2023
Canada
1 review
0 helpful votes
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Do not understand 50 Us dollar charge on the administrative on the item which was priced as $95. The total price was still reasonable but feel like taken for a ride.

Date of experience: March 20, 2023
Canada
1 review
0 helpful votes
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Sunglor = Very Good Purchasing Experience
March 20, 2023

Sunglor text support was very good during purchase and delivery was faster than I thought would be possible from China to Canada. The LED red light sleeping bag is sturdy design for full body coverage. It feels like it will last a long time. Comes with 2 large power supplies. One for each panel so I'm expecting they will not be overly pushed to their capability. The LED's appear to be very strong. The bag gets quite warm during a 20-minute session. I was expecting that I would need to use a fan for cooling but it is comfortable without a fan in 20 C room temperature.

Date of experience: March 18, 2023
Wisconsin
1 review
0 helpful votes
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Excellent kids toy
March 16, 2023

Alibaba is very helpful tool to us finding the product we want, and would recommend to others. We enjoy finding product.

Date of experience: March 16, 2023
Australia
1 review
1 helpful vote
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Don't trust alibaba! Scammers
March 15, 2023

I purchased a trade assured order that had a supply price and delivery guarantee. I get messaged from the supplier after purchasing that the information isn't correct, apply for a refund. He refused to accept the refund when I put the reason as incorrect supply information as he says he gets fined. He only accepts when I put another reason but says I will recieve the alibaba trading fee back.Over a month later, I am still out the $70 USD fee for an order that had this "trade assurance." So much for customer protection. Been in contact with customer service agents non stop and they always claim they will escalate it to a senior team. Then nothing happens from it.

Date of experience: March 15, 2023
New York
1 review
0 helpful votes
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I am a new user to the Alibaba site. I am finding the experience a very pleasant one. The merchants are very helpful and make the buying experience easier then I though it would be. The process of buying and shipping is not confusing and the sellers help whenever there is a question of any kind. I will definitely be using Alibaba for my business again.

Date of experience: March 14, 2023
Spain
1 review
0 helpful votes
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Muy buen servicio.
March 15, 2023

Sin problemas y muy buen servicio. Deje de pedir a aly expres y probe alibaba.com es lo mismo pero funciona de otra manera, también ahora vigilo mucho a quien envio dinero, en aliexpres me engañaron y con las disputas no me atendieron fue vergonzoso.

Date of experience: March 14, 2023
South Africa
1 review
0 helpful votes
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MICRONEEDLES
March 15, 2023

My order was on time and an agent from the company was in communication with me through the process, very friendly and professional. Quality of the product is excellent

Date of experience: March 13, 2023
Iraq
1 review
0 helpful votes
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Good quality and classy handling
I will repeat the order
The process is successful, everything will be easy

Date of experience: March 12, 2023
Canada
1 review
0 helpful votes
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Great
March 14, 2023

Very helpful customer service. Easybto reach. Very quick in bringing up solution to issues or matters.

Date of experience: March 12, 2023
Massachusetts
1 review
0 helpful votes
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Very nice explained everything fully and fast shippers. And they added the extras i asked for for a little extra definitely order again.

Date of experience: March 11, 2023
Brazil
1 review
0 helpful votes
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Received exactly what I ordered, really fast shipping and I feel very safe buying in their website because of trade assurance.

Date of experience: March 10, 2023
BO
1 review
0 helpful votes
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Excelente platforma
March 12, 2023

La compañía cuida tus intereses, y asegura tus pagos lo cual lo hace seguro de utilizarla, fue mi primera importación y fue muy fácil todo.

Date of experience: March 10, 2023

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086