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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Efficient work from ordering to delivery. Kudos! The delivery is fast, earlier than what we have expected.
Everything was great, it's just a pity that the site is not yet on german.
Thank you and gladly again.
I just bought a natural hair from Henan Kiss Hair Fashion Company and this is my review.
First I wanted to say that wigs on this company are so freaking awesome, very natural and real, and don't let me start talking about their price, cuz it's super insanely affordable, and took them only 4 days to arrive. As for the service experience by the Supplier was very good, he (Mr. Eason Sun) was so professional and very understanding, helpful and willing to resolve issues. I will absolutely buy from them again if I needed more wigs (Highly recommended). Go and check their products out, you won't regret it.^-^
Excellent camp pants, shipping was very fast. Very east to communicate and responded in a timely manner. I will buy again. Thank you.
Cheaper compared with other websites, the price are worthy quality good, variety to choose from so many products
This website is as today with more than 2 million daily user, for any commercial trades you are able to source from alibaba. Usually their sales representative are responsive to any questions. I would say they are also easy to communicate with. I would recommend this because of its reliable, fast service and variety of products.
I love this app and everyone on it. From furniture to wigs this app has everything you need whether you are a consumer or producer this app is perfect. Very reliable. Very professional.
Excellente service. Clear contracts. Love the way we able to communicate with chinese suppliers on this site
Do not understand 50 Us dollar charge on the administrative on the item which was priced as $95. The total price was still reasonable but feel like taken for a ride.
Sunglor text support was very good during purchase and delivery was faster than I thought would be possible from China to Canada. The LED red light sleeping bag is sturdy design for full body coverage. It feels like it will last a long time. Comes with 2 large power supplies. One for each panel so I'm expecting they will not be overly pushed to their capability. The LED's appear to be very strong. The bag gets quite warm during a 20-minute session. I was expecting that I would need to use a fan for cooling but it is comfortable without a fan in 20 C room temperature.
Alibaba is very helpful tool to us finding the product we want, and would recommend to others. We enjoy finding product.
I purchased a trade assured order that had a supply price and delivery guarantee. I get messaged from the supplier after purchasing that the information isn't correct, apply for a refund. He refused to accept the refund when I put the reason as incorrect supply information as he says he gets fined. He only accepts when I put another reason but says I will recieve the alibaba trading fee back.Over a month later, I am still out the $70 USD fee for an order that had this "trade assurance." So much for customer protection. Been in contact with customer service agents non stop and they always claim they will escalate it to a senior team. Then nothing happens from it.
I am a new user to the Alibaba site. I am finding the experience a very pleasant one. The merchants are very helpful and make the buying experience easier then I though it would be. The process of buying and shipping is not confusing and the sellers help whenever there is a question of any kind. I will definitely be using Alibaba for my business again.
Sin problemas y muy buen servicio. Deje de pedir a aly expres y probe alibaba.com es lo mismo pero funciona de otra manera, también ahora vigilo mucho a quien envio dinero, en aliexpres me engañaron y con las disputas no me atendieron fue vergonzoso.
My order was on time and an agent from the company was in communication with me through the process, very friendly and professional. Quality of the product is excellent
Good quality and classy handling
I will repeat the order
The process is successful, everything will be easy
Very nice explained everything fully and fast shippers. And they added the extras i asked for for a little extra definitely order again.
Received exactly what I ordered, really fast shipping and I feel very safe buying in their website because of trade assurance.
La compañía cuida tus intereses, y asegura tus pagos lo cual lo hace seguro de utilizarla, fue mi primera importación y fue muy fácil todo.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.