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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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They Offer Quality Products. Nice people to Work With, No issues. Helpful with Good Customer Support.
I have been sent the wrong or very poor quality items that did not match there description. Little was done to correct the problem. Ethier a small refund when I was being scammed with a different product or no response when the item was tagged as delivered and it never showed up. I have purchased over 100 items and the last 4 months have been the worst ever. They will not cover or refund for the growing number of scam artist sellers. Beware. Better to pay more from us sellers then to get ripped of by them!@
Good quality products and customer service but delivery it a bit too late to buyer's forwarder. Keep good work
Excelente proveedor y producto lo recomiendo, es responsable, atento y cumple con los tiempos de entrega acordado
The shipping was quick, everything looks amazing, hope to keep doing business with you guys, I would like to talk about cheaper shipping fee thanlk you
This is a great product and show overall. This manufacture is great and I definitely will be buying again from them in the near future.
Di con un excelente proveedor, cumplido y con productos de excelente calidad.
Alibaba está informado los movimientos de la compra.
Excelente experiencia
The absolute best platform for B2B exchange. Since I discovered it, endless business opportunities have opened up for me
Thanks to Justin Lam of Zhuhai Weemay Print Imaging Products Co. Ltd I can now use my Lexmark copier/printer as it has been well over a year since the machine ran out of toner.
I have been using several stand alone printers but to have the multi function machine back up and running again is great to say the least.
Dealing with this company was made so easy as Justin was extremely helpful both professionally and with organising delivery.
My thanks also goes to FedEx for delivering the cartridge in record time and undamaged.
La experiencia con Alibaba es satisfactoria, ya que siempre estan pendiente de los productos y que el envío llegue a su destino en optimas condiciones
Alibaba es confiable si trabajas adecuadamente y coordinadamente, quede conforme satisfecho con el plataforma de alibaba gracias.
In a very few days, we were able to work with supplier to finalize our design and then the production order was finished a few days earlier than promised. Upon inspection of goods, they were exactly as ordered and arrived early.
A+ great to deal with and great service fast ship ty will be doing more business with again A+ great to deal with and great service fast ship ty will be doing more business with again
Very happy to have alibaba portal it is secure, easy and it is great to make bussines, very helpful!
Excellent Platform I feel very safe doing business on Alibaba.
Great professionals
Easy access platform with many suppliers.
Very satisfied!
Excelente plataforma por su control y seguimiento con la seriedad y la crebilidad que amerita las compras sin ningún temor. P
This was my first experience using Alibaba, very helpful site, easy to work with once accounting is setup, highly recommend!
I ordered a laptop charger. They had delivery date in 15 days, but I received my product in 12.
Price was nice. Delivery was as scheduled. It was my first purchase, but I will trust alibaba again.
Alibaba has made the buying experience a breeze. I found within minutes an excelent supplier with a very specific product I was struggling to find locally. Two thumbs up!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.