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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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They Offer Quality Products. Nice people to Work With, No issues. Helpful with Good Customer Support.
I have been sent the wrong or very poor quality items that did not match there description. Little was done to correct the problem. Ethier a small refund when I was being scammed with a different product or no response when the item was tagged as delivered and it never showed up. I have purchased over 100 items and the last 4 months have been the worst ever. They will not cover or refund for the growing number of scam artist sellers. Beware. Better to pay more from us sellers then to get ripped of by them!@
Good quality products and customer service but delivery it a bit too late to buyer's forwarder. Keep good work
Excelente proveedor y producto lo recomiendo, es responsable, atento y cumple con los tiempos de entrega acordado
The shipping was quick, everything looks amazing, hope to keep doing business with you guys, I would like to talk about cheaper shipping fee thanlk you
This is a great product and show overall. This manufacture is great and I definitely will be buying again from them in the near future.
Di con un excelente proveedor, cumplido y con productos de excelente calidad.
Alibaba está informado los movimientos de la compra.
Excelente experiencia
The absolute best platform for B2B exchange. Since I discovered it, endless business opportunities have opened up for me
Thanks to Justin Lam of Zhuhai Weemay Print Imaging Products Co. Ltd I can now use my Lexmark copier/printer as it has been well over a year since the machine ran out of toner.
I have been using several stand alone printers but to have the multi function machine back up and running again is great to say the least.
Dealing with this company was made so easy as Justin was extremely helpful both professionally and with organising delivery.
My thanks also goes to FedEx for delivering the cartridge in record time and undamaged.
La experiencia con Alibaba es satisfactoria, ya que siempre estan pendiente de los productos y que el envío llegue a su destino en optimas condiciones
Alibaba es confiable si trabajas adecuadamente y coordinadamente, quede conforme satisfecho con el plataforma de alibaba gracias.
In a very few days, we were able to work with supplier to finalize our design and then the production order was finished a few days earlier than promised. Upon inspection of goods, they were exactly as ordered and arrived early.
A+ great to deal with and great service fast ship ty will be doing more business with again A+ great to deal with and great service fast ship ty will be doing more business with again
Very happy to have alibaba portal it is secure, easy and it is great to make bussines, very helpful!
Excellent Platform I feel very safe doing business on Alibaba.
Great professionals
Easy access platform with many suppliers.
Very satisfied!
Excelente plataforma por su control y seguimiento con la seriedad y la crebilidad que amerita las compras sin ningún temor. P
This was my first experience using Alibaba, very helpful site, easy to work with once accounting is setup, highly recommend!
I ordered a laptop charger. They had delivery date in 15 days, but I received my product in 12.
Price was nice. Delivery was as scheduled. It was my first purchase, but I will trust alibaba again.
Alibaba has made the buying experience a breeze. I found within minutes an excelent supplier with a very specific product I was struggling to find locally. Two thumbs up!
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members