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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Travail professionel, achat payé et immediatement éxpédier, le systeme alilibaba est bien rodé, je recommanderai certainement!
J'ai toujours été satisfait avec Alibaba à chaque commande, je recommande toute personne Alibaba vivra meilleure expérience.
Alibaba is a great B2B platform and it has really helped my business in getting suppliers and manufacturers in China. I am really enjoying their payment platform through Alibaba Trade Assurance. Thank you for thus Platform.
Could be lower prices for fast shippng and extra services. I think that's a Ripp-off thing. Other than that, every things great.
Great service from the seller. They understood that I needed these items for a certain date and we got them well within the date. Product was perfect
5-Star International Seller. Buy Here with Confidence! Excellent quality products and service. I am a repeat customer located in the U.S.
Fast connections to high quality suppliers who can get you exactly what you need very quickly. Could not be happier.
I have fought my way through 3 RFQ's and 2 purchases. Only one purchase has arrived so far. I find the site awkward to use. I should look for a tutorial, as it might be all my fault, however I am not finding it intuitive or logical to use. Maybe it is the left to right and right to left Asian versus English mindsets. I will continue to use and hopefully get comfortable with its use.
The product arrived just in time, it is what I expected im really happy, Laura was always willing to resolve my questions.
I do recommend their products and services. Experience
Hope to purchase more soon
I wish zero stars were available. Hopestar is the supplier and the sales representative grossly misrepresented the product purchased. After going to Alibaba's Trade Assurance and several well documented e-mails, videos and written correspondence, I found out that the Trade Assurance program is worthless. Ultimately, I had to go to my USA Credit Card provider to get this resolved. Consumer Fraud is protected in the USA. Do not buy anything of consequence from Alibaba if you live in the USA. Also, Alibaba should "BOOT" companies like Hopestar China off of their platform, as they give all of the other great companies on Alibaba a bad perspective of what it is like to do business here vs. Amazon.
I am not adding photos, or videos as this has become a legal matter now due to the scale of the dollar amount.
I bought an iphone 12promax on your website for a couple of years it has been working without any problems, thank you very much that you have such a high-quality product
Good supplier, does what he says and fast delivery also the execution is of good quality. I will recommend this manufacturer to my customers. This is the 2nd delivery to us from this manufacturer
I ordered a jacket from Alibaba a few months ago and it still sits in my closet like brand new still in the package. I ordered extra large and received a small with crazy note xl out of stock. Absolutely terrible, now what should I do? Return to China at my expense not fair to me. Plus I waited a month for it to arrive. Buy nothing from this ripoff store.
Excelente calidad 100% recomendado, muy bueno el material, excelente para la fabricación de sellos hidráulicos
Alibaba has so much to look at so many different things and cheap I was a bit worried at first as it was a new site to me but it is a really good site. I ordered a R2D2 necklace it was exactly like the ad said and the picture. It came fast and when they said it would thank you so much
A great opportunity for all those people who start their small businesses, with a guarantee and customer protection, offers a wide variety of vendors, manufacturers and products with great customer service.
The best quality ever. The fabrics has amazing designs and the service, as well we, the delivery is fast and professional.
Good suppliers on the platform, fast, humble, professional, any day and any time, open to any change in order, promptness and professionalism.
I'm glad I found Alibaba. I have a very small business and it is a good place to purchase product or you can make a couple of dollars and also use it for my personal stuff and so far most all of them that I have
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.