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AlibabaReviews 13,935

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,326
returns
771
quality
1,305
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Instant Feedback

202 reviews

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France
1 review
0 helpful votes
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Avis favorable
July 30, 2023

Travail professionel, achat payé et immediatement éxpédier, le systeme alilibaba est bien rodé, je recommanderai certainement!

Date of experience: July 30, 2023
France
1 review
0 helpful votes
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J'ai toujours été satisfait avec Alibaba à chaque commande, je recommande toute personne Alibaba vivra meilleure expérience.

Date of experience: July 26, 2023
Ghana
1 review
0 helpful votes
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Alibaba is a great B2B platform and it has really helped my business in getting suppliers and manufacturers in China. I am really enjoying their payment platform through Alibaba Trade Assurance. Thank you for thus Platform.

Date of experience: July 24, 2023
Florida
1 review
1 helpful vote
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Could be lower prices for fast shippng and extra services. I think that's a Ripp-off thing. Other than that, every things great.

Date of experience: July 22, 2023
GB
1 review
1 helpful vote
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Great service from the seller. They understood that I needed these items for a certain date and we got them well within the date. Product was perfect

Date of experience: July 18, 2023
Nevada
1 review
0 helpful votes
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5-Star International Seller. Buy Here with Confidence! Excellent quality products and service. I am a repeat customer located in the U.S.

Date of experience: July 16, 2023
Illinois
1 review
0 helpful votes
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Great site
July 15, 2023

Fast connections to high quality suppliers who can get you exactly what you need very quickly. Could not be happier.

Date of experience: July 15, 2023
Canada
2 reviews
0 helpful votes
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I have fought my way through 3 RFQ's and 2 purchases. Only one purchase has arrived so far. I find the site awkward to use. I should look for a tutorial, as it might be all my fault, however I am not finding it intuitive or logical to use. Maybe it is the left to right and right to left Asian versus English mindsets. I will continue to use and hopefully get comfortable with its use.

Date of experience: July 13, 2023
Colombia
1 review
0 helpful votes
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A good experience
July 14, 2023

The product arrived just in time, it is what I expected im really happy, Laura was always willing to resolve my questions.

I do recommend their products and services. Experience

Hope to purchase more soon

Date of experience: July 13, 2023
North Carolina
1 review
2 helpful votes
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I wish zero stars were available. Hopestar is the supplier and the sales representative grossly misrepresented the product purchased. After going to Alibaba's Trade Assurance and several well documented e-mails, videos and written correspondence, I found out that the Trade Assurance program is worthless. Ultimately, I had to go to my USA Credit Card provider to get this resolved. Consumer Fraud is protected in the USA. Do not buy anything of consequence from Alibaba if you live in the USA. Also, Alibaba should "BOOT" companies like Hopestar China off of their platform, as they give all of the other great companies on Alibaba a bad perspective of what it is like to do business here vs. Amazon.

I am not adding photos, or videos as this has become a legal matter now due to the scale of the dollar amount.

Date of experience: July 12, 2023
Oklahoma
1 review
0 helpful votes
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I have been able to work with great manufacturers who have been efficient in customizing my products as desired.

Date of experience: July 11, 2023
RU
1 review
0 helpful votes
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Best product!
July 9, 2023

I bought an iphone 12promax on your website for a couple of years it has been working without any problems, thank you very much that you have such a high-quality product

Date of experience: July 9, 2023
NL
1 review
0 helpful votes
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Good supplier
July 6, 2023

Good supplier, does what he says and fast delivery also the execution is of good quality. I will recommend this manufacturer to my customers. This is the 2nd delivery to us from this manufacturer

Date of experience: July 6, 2023
Michigan
3 reviews
11 helpful votes
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Run away
July 5, 2023

I ordered a jacket from Alibaba a few months ago and it still sits in my closet like brand new still in the package. I ordered extra large and received a small with crazy note xl out of stock. Absolutely terrible, now what should I do? Return to China at my expense not fair to me. Plus I waited a month for it to arrive. Buy nothing from this ripoff store.

Date of experience: July 5, 2023
VE
1 review
0 helpful votes
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Poliuretano
September 11, 2023

Excelente calidad 100% recomendado, muy bueno el material, excelente para la fabricación de sellos hidráulicos

Date of experience: July 4, 2023
Australia
1 review
0 helpful votes
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Alibaba has so much to look at so many different things and cheap I was a bit worried at first as it was a new site to me but it is a really good site. I ordered a R2D2 necklace it was exactly like the ad said and the picture. It came fast and when they said it would thank you so much

Date of experience: July 4, 2023
Texas
1 review
0 helpful votes
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A great opportunity for all those people who start their small businesses, with a guarantee and customer protection, offers a wide variety of vendors, manufacturers and products with great customer service.

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Date of experience: July 2, 2023
Canada
1 review
1 helpful vote
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Beautiful fabric
July 19, 2023

The best quality ever. The fabrics has amazing designs and the service, as well we, the delivery is fast and professional.

Date of experience: July 1, 2023
Portugal
1 review
0 helpful votes
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Fast and easy
June 30, 2023

Good suppliers on the platform, fast, humble, professional, any day and any time, open to any change in order, promptness and professionalism.

Date of experience: June 30, 2023
Florida
1 review
0 helpful votes
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I'm glad I found Alibaba. I have a very small business and it is a good place to purchase product or you can make a couple of dollars and also use it for my personal stuff and so far most all of them that I have

Date of experience: June 29, 2023

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087