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AlibabaReviews 13,935

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,326
returns
771
quality
1,305
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Instant Feedback

202 reviews

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Canada
1 review
0 helpful votes
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Business satisfactions
September 14, 2023

Alibaba is a world-class organization that supports businesses all across the globe, The organization creates opportunities Regardless of the size of the business, the Things I can do on Alibaba and the products I can find on Alibaba, there's no other platform close to Alibaba. Not to mention It is a fair playground where all parties can do business safely.
Hands down

Date of experience: September 13, 2023
Kenya
1 review
0 helpful votes
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Although many agents, with patience you get good deals. There is nothing you cant find on the platform.

Date of experience: September 13, 2023
Australia
1 review
0 helpful votes
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Great service
September 8, 2023

Good service and Marjorie was amazing to deal with, very honest and helpful. Would buy from her in future.

Date of experience: September 7, 2023
California
2 reviews
0 helpful votes
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First time using Alibaba, and have to say, I am satisfied. Alibaba offers a plethora of manufacturers and suppliers to choose from and convenient payment options as well. I've been in touch with many businesses already in China and have received some product samples. Process has gone very smoothly. Will be returning to the platform again.

Date of experience: September 6, 2023
South Africa
1 review
0 helpful votes
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A buyer
September 4, 2023

Trustworthy and very competent staff to work with. They are user friendly, can negotiate with and fully the agreement. Company tailor made to the request by customer, prices adjustable and offer variety of products to chose to. Keep it up, missing Ivy though she replaced by another reliable, soft spoken and always available to help by Rainbow. Keep it up guys and really recommend you to all over the nation Medsinglong Co LTD!

Date of experience: September 4, 2023
Texas
1 review
0 helpful votes
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Excellent
August 28, 2023

Hello, good afternoon, everything has arrived, excellent, we really liked the work. Thank you. Delivery Excellent, Quality Excellent, Design Excellent, Service Excellent.

Date of experience: August 27, 2023
Pakistan
1 review
0 helpful votes
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I have ordered a bunch of stuff from Alibaba and the product quality I received is almost better than what I will receive from my own home country. What makes me super satisfied with Alibaba?

- The support is quick to respond
- Products at cheaper rates than my own hometown
- Plenty of suppliers and you can use RFQ to find suitable suppliers for your order
- Multiple payment methods and even multiple shipping options
- Faster delivery times

By far, I have had a superb experience with them and I'm really amazed to find this website that connects us to all the suppliers, would say 100/10

Date of experience: August 26, 2023
GB
1 review
0 helpful votes
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Alibaba provided rapid responses to my ITT and had a useful chat facility within the site. Was able to rapidly select the best supplier and track my delivery on the site, knowing that if dispatch was delayed or item was imperfect on arrival that compensation would be provided. Site fee for this insurance was $82 on $3400 deal so 2.5%. Exchange rate seemed reasonable.

Date of experience: August 21, 2023
Spain
1 review
0 helpful votes
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Good Services
August 21, 2023

Some really good manufacturers available. Good Services offered like Trade Assurance and Certifications from Alibaba to be able to find the reasonable Manufacturers.

Date of experience: August 21, 2023
Hong Kong
1 review
0 helpful votes
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Good service
August 19, 2023

It's friendly to communicate from sullpier and they provide very good service
The products are very good quality

Date of experience: August 18, 2023
Illinois
1 review
2 helpful votes
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A Trusted Platform
August 19, 2023

I was very skeptical about my 1st purchase as so far I'm very satisfied in how the platform manages every sample transaction I've ordered from suppliers. I was kept up to date in regards to supplier quotes, leads, order status, shipping, tracking information and delivery notification.

Date of experience: August 17, 2023
Illinois
1 review
1 helpful vote
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Easy trasnaction. Safe and quickly delivered.
August 14, 2023

Easy transaction. Safe transaction and quickly delivered. I would use the service again for my business.

Date of experience: August 14, 2023
Canada
1 review
0 helpful votes
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Great compagnie
August 14, 2023

Perfect.The company is very professional and always quick to answer our questions. Effective in all areas. I recommend them

Date of experience: August 14, 2023
Kazakhstan
1 review
0 helpful votes
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I have been satisfied working with them. I love their client service, she always encourage me and supports me best.

Date of experience: August 12, 2023
India
1 review
0 helpful votes
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On time delivery, good quality products and excellent service and supportive & professional person,useful products for school children

Date of experience: August 12, 2023
New Zealand
1 review
0 helpful votes
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Secure and prompt
August 9, 2023

Excellent service especially the security. Trustworthy and reliable. Will always trade on Alibaba for more quality and easy to deal with products.

Date of experience: August 9, 2023
Sri Lanka
1 review
0 helpful votes
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Quality and delivery
August 8, 2023

Quality product and on time delivery. It's very easy to track the delivery item. Always reply quickly.

Date of experience: August 7, 2023
Belarus
1 review
0 helpful votes
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Good seller
August 7, 2023

Good seller and good products. Good packaging and quick time delivery. Many years work with this seller.

Date of experience: August 6, 2023
Angola
1 review
0 helpful votes
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I have used Alibaba a few times initial nerves when purchasing from China with no disrespect but suppliers are very professional provide good positive feedback when requested so very happy with deliveries to date. Had 1 issue with ordering mobile phone but that was partially on me and should have checked better what i was purchasing but apart from that absolutely no issues and will continue to use the service

Date of experience: August 1, 2023
Singapore
1 review
0 helpful votes
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Have had three issues with other sellers - and two filed for full refund and one partial refund. For full refunds (because sellers did not honour and keep to the agreed products), Alibaba refused to refund the transaction fee (which they claimed is like banking transaction). Banks have credited transaction fees when the deals fell through or refunds made, but Alibaba insisted that these are not refunded. Their policies of granting refund of transaction fees were listed and we do qualify for the refund of the transaction fees - which Alibaba refuses to acknowledge and refund. This is a scam and very disappointed also with the repeated same replies again and again, running away from their responsibility. Order No**************841 and **************841. There is no protection for the buyers and I am considering other platforms after delivery of my orders. Very Very Disappointed.

Date of experience: July 31, 2023

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087