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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Alibaba is a world-class organization that supports businesses all across the globe, The organization creates opportunities Regardless of the size of the business, the Things I can do on Alibaba and the products I can find on Alibaba, there's no other platform close to Alibaba. Not to mention It is a fair playground where all parties can do business safely.
Hands down
Although many agents, with patience you get good deals. There is nothing you cant find on the platform.
Good service and Marjorie was amazing to deal with, very honest and helpful. Would buy from her in future.
First time using Alibaba, and have to say, I am satisfied. Alibaba offers a plethora of manufacturers and suppliers to choose from and convenient payment options as well. I've been in touch with many businesses already in China and have received some product samples. Process has gone very smoothly. Will be returning to the platform again.
Trustworthy and very competent staff to work with. They are user friendly, can negotiate with and fully the agreement. Company tailor made to the request by customer, prices adjustable and offer variety of products to chose to. Keep it up, missing Ivy though she replaced by another reliable, soft spoken and always available to help by Rainbow. Keep it up guys and really recommend you to all over the nation Medsinglong Co LTD!
Hello, good afternoon, everything has arrived, excellent, we really liked the work. Thank you. Delivery Excellent, Quality Excellent, Design Excellent, Service Excellent.
I have ordered a bunch of stuff from Alibaba and the product quality I received is almost better than what I will receive from my own home country. What makes me super satisfied with Alibaba?
- The support is quick to respond
- Products at cheaper rates than my own hometown
- Plenty of suppliers and you can use RFQ to find suitable suppliers for your order
- Multiple payment methods and even multiple shipping options
- Faster delivery times
By far, I have had a superb experience with them and I'm really amazed to find this website that connects us to all the suppliers, would say 100/10
Alibaba provided rapid responses to my ITT and had a useful chat facility within the site. Was able to rapidly select the best supplier and track my delivery on the site, knowing that if dispatch was delayed or item was imperfect on arrival that compensation would be provided. Site fee for this insurance was $82 on $3400 deal so 2.5%. Exchange rate seemed reasonable.
Some really good manufacturers available. Good Services offered like Trade Assurance and Certifications from Alibaba to be able to find the reasonable Manufacturers.
It's friendly to communicate from sullpier and they provide very good service
The products are very good quality
I was very skeptical about my 1st purchase as so far I'm very satisfied in how the platform manages every sample transaction I've ordered from suppliers. I was kept up to date in regards to supplier quotes, leads, order status, shipping, tracking information and delivery notification.
Easy transaction. Safe transaction and quickly delivered. I would use the service again for my business.
Perfect.The company is very professional and always quick to answer our questions. Effective in all areas. I recommend them
I have been satisfied working with them. I love their client service, she always encourage me and supports me best.
On time delivery, good quality products and excellent service and supportive & professional person,useful products for school children
Excellent service especially the security. Trustworthy and reliable. Will always trade on Alibaba for more quality and easy to deal with products.
Quality product and on time delivery. It's very easy to track the delivery item. Always reply quickly.
Good seller and good products. Good packaging and quick time delivery. Many years work with this seller.
I have used Alibaba a few times initial nerves when purchasing from China with no disrespect but suppliers are very professional provide good positive feedback when requested so very happy with deliveries to date. Had 1 issue with ordering mobile phone but that was partially on me and should have checked better what i was purchasing but apart from that absolutely no issues and will continue to use the service
Have had three issues with other sellers - and two filed for full refund and one partial refund. For full refunds (because sellers did not honour and keep to the agreed products), Alibaba refused to refund the transaction fee (which they claimed is like banking transaction). Banks have credited transaction fees when the deals fell through or refunds made, but Alibaba insisted that these are not refunded. Their policies of granting refund of transaction fees were listed and we do qualify for the refund of the transaction fees - which Alibaba refuses to acknowledge and refund. This is a scam and very disappointed also with the repeated same replies again and again, running away from their responsibility. Order No**************841 and **************841. There is no protection for the buyers and I am considering other platforms after delivery of my orders. Very Very Disappointed.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.