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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very good quality and Alisa is very helpful, always willing to advise and help with my orders.
Alisa always keeps me updated with my shipments.
Alibaba has given my business the opportunity to source product on a global scale. I tell people how remarkable the experience has been while dealing with Alibaba. For example, I was quoted approximately 30,000 USD for #2 Class II A2 Biosafety Cabinets from a USA company. I decided to look for the same Biosafety Cabinets on the Alibaba platform, and found a China manufacturer who had a warehouse and distribution site in California that was able to sell me a similar Biosafety Cabinet with the same specs for 11,000 USD landed including delivery to my facility. These kinds of savings are huge. Business owners need to understand how important Alibaba can be for there businesses. Anything from promotional items, to consumer goods Alibaba has helped me save over 50,000 USD year to date, because I was able to cut out the middle man. THANK YOU ALIBABA FOR MAKING MY BUSINESS BETTER!
It's one of the worst website I ever saw in my life, I placed my order and it took two months to get ready and They did not send me the order they just Send the sample, I tried to talk to Alibaba Insurance service and I showed them all the conversations and the evidence that I did not received my order and I asked them for a refund but they never gave me anything and they never tried to talk to the factory that I worked with and they said Sorry there's nothing we can do for you so I lost all my money no refund and I still haven't received my order they have a very very bad customer service there's no way to talk to them except chatting so if you lost your money you just lost them there's no one going to help you!
Shipping is pretty fast. Seller is very responsive to questions. Fabric is quality and the color is beautiful.
The seller was very professional and quick to respond to inquiries. The company as a whole seems very customer service oriented. My rubber tiles arrived exactly as I requested and looked even better in person than I expected. I would highly recommend doing business with this seller again in the future
Very good plastform with the best online shop. More easy to comunicate with supplier and good choice of payment type.
What a surprise! While the U.S. struggles with the coronavirus pandemic, I found relief - in China!
No company in the U.S. was willing to create products promoting my book Jew Flu: The Coronavirus Conspiracy. So I went to Alibaba and found companies in China that have more respect for free speech.
I'm also used a Chinese smartphone made by Huawei to take pictures for my book. Now that I have a WeChat account, I would like to try and get my book translated into Chinese.
I look forward to doing more business through Alibaba. Thank you for supporting more than my own government. ;)
It is good to handle a sample order online to build the trust. JOBO has done a great job.
I will still consider it for next purchase.
Alibaba is a very professional website, and they are the best in marketing any product you can even imagine!
Alibaba is the perfect platform to buy any product you need, at a very competitive price; Although you need to do some in-depth research if you want to find a very professional and specialised seller in the industry that you are most interested.
I found excellent sellers that have been working in industries I am most interested in many many years, which makes them credible, professional and high-quality products.
It has its challenges, of course!
Long waiting for shipping, for example, unless using e-packet service or buy big quantity order where is very fast (within a week).
But for the competitive price that you find, especially if you just buy one or two things, I would be happy anyway to wait for a bit before receiving the product.
Excellent! I highly recommend Alibaba, and I will keep working with you!
All the best of luck, cheers!
Alibaba is one of the best online shop I have ever come across, it gives genuine and excellent transaction ever, You will never regret shopping with Alibaba
Lots of offer, payment coverage, and easy to work with, highly recommended. I keep working with it for different products. A reassurance for any company
Alibaba has been great regarding whole sale pricing for wonderful items. I've purchased hair and more
My order was shipped quickly and exaclty the way I wanted it. Every thing was neatly packaged, i will place another order soon.
Fast shipment and very well packaged everything is perfect, thank you so much for your help in everything
The vendors i've encountered thus far have been great even throughout the pandemic. They communicate very well and the site is always up to date, same for the app
Overall ok, however at this moment in time I am waiting for Alibaba to resolve the issue I have with one of their suppliers after speeding 18K USD for 1 time and the item received is faulty. I will come back here to edit the review after they will resolve this!
Regards
Fast shipment and very well packaged, instruction on putting it together did not came nor what are some extra pieces of where some fuses goes that came in extra in the box.
I am a small businnes owner in Santiago de Chile and I find Alibaba.com an excellent source of innovative products.
Alibaba just keeps getting better. I love the fact that you can research your suppliers and there are videos explaining what the supplier does. It's really good and well thought through. I would definitely use Alibaba again.
Always a pleasure doing business on Alibaba! Some suppliers are faster than others, I tend to do business with suppliers who are great with communication. I appreciate Alibaba giving me such a wide variety of suppliers to choose from. Thank You!
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members