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AlibabaReviews 13,768

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,351
value
1,328
shipping
1,321
returns
772
quality
1,303
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Instant Feedback

202 reviews

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Colombia
1 review
0 helpful votes
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Las especificaciones estaban muy claras y se podia tomar una decision con la informacion que estaba descrita

Date of experience: June 30, 2020
Australia
1 review
0 helpful votes
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Wonderful Staff, from my first contact to goods being shipped in 7 days. Would use this Company again. Glenn Australia

Date of experience: June 30, 2020
Florida
1 review
8 helpful votes
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This is great if there are no issues with the products sold through Alibaba, but is if a product is wrong or defective it may cost more money to ship the item back than the item is worth. So it's a gamble, you have a chance of coming out ahead but if anything is bad you could loose a lot. Just like at Los Vegas, my advice is to not spend any money on this platform you can't afford to lose.

Date of experience: June 30, 2020
Ukraine
1 review
0 helpful votes
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Was a bit hard to find a good seller with good product. But it was possible and successful. Will be using Alibaba in future

Date of experience: June 30, 2020
Florida
1 review
0 helpful votes
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I have used Alibaba for years to source products from China. The savings for my company have been amazing. They make it easy and safe to conduct business across the ocean. Their trade assurance program guarantees your satisfaction. Highly recommend this company.

Date of experience: June 30, 2020
New Jersey
1 review
0 helpful votes
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First time Purchase
June 30, 2020

I ordered sunglasses from two different vendors and received them within two weeks time in great condition and exactly what I ordered. I was shocked because I expected it to take sometime due to the pandemic. Will order from my vendors again and try new ones in the future. Thank you Alibaba

Date of experience: June 30, 2020
Canada
1 review
0 helpful votes
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First time user
June 30, 2020

Very happy with service, will use again and recommend to others to use. Very fast service.
Had my order in days instead of weeks
Very happy, Thanks Peter

Date of experience: June 30, 2020
New York
2 reviews
1 helpful vote
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I was always scared to order of Alibaba.com but then I tried it & everything was easy. Another great transaction. Thank you.

Date of experience: June 30, 2020
Malaysia
1 review
0 helpful votes
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Variety of products and products qualities to choose from. You get what your pay for. Alibaba payment method is one of the best. Will definitely buy again from Alibaba

Date of experience: June 29, 2020
Washington
1 review
0 helpful votes
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Great resource
June 30, 2020

There's so much here. If you look you'll find what you want. T h e manufacturers are very skilled and motivated to achieve the highest quality.

Date of experience: June 29, 2020
TW
1 review
0 helpful votes
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Thanlks for Alibaba.com to meet Zhejiang Lingqi. Sally is very professional. Hope find more new product

Date of experience: June 29, 2020
Florida
1 review
0 helpful votes
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Hasta ahora los vendedores son rápido para responder a las consultas en General. Mi consejo particular, no compren a ningun proveedor que lo contactes a traves de Alibaba, y Luego el vendedor te diga escribenos al Whatsapp de la empresa para un mejor servicio, No lo hagan! Es un Robo, ya me paso. Pero, General exceptuando ese inconveniente, La empresa en su conjunto parece muy orientada al servicio al cliente.

Date of experience: June 29, 2020
Bulgaria
1 review
0 helpful votes
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I am very happy with my first meeting with Alibaba! I had a very responsive supplier - correct and accurate! The goods are received quickly and conveniently.
I will continue to use your services!

Date of experience: June 29, 2020
Sri Lanka
1 review
0 helpful votes
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Excellent Product
June 29, 2020

Great product and excellent service, love the item. They have given a supper service from the very beginning to the end of the sale, I will recommend this product to all my friends and family and will be returning to this store again.

Date of experience: June 29, 2020
Canada
1 review
0 helpful votes
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Fair Service
June 29, 2020

Fair service with good response time. Communications are fairly reasonable. But there has been problems with mixing up tracking numbers which caused lengthy process.

Date of experience: June 29, 2020
Germany
1 review
0 helpful votes
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Thank you for professionally fulfilling the order and good communication. Will order again next year.

Date of experience: June 29, 2020
Ireland
1 review
0 helpful votes
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100% satisfaction
June 29, 2020

I have sourced and purchased from many industrial suppliers and manufacturers using Alibaba and have experienced no problems.

Date of experience: June 29, 2020
Sweden
1 review
0 helpful votes
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The seller communicated quickly and clearly. Manufacture was quick, service was great and the quality of the products was exactly what we were looking for.

Date of experience: June 29, 2020
Australia
1 review
0 helpful votes
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GREAT
June 29, 2020

No Problems what so ever i would recommend them to any one even with the corona virus business going on still all over the world

Date of experience: June 29, 2020
New Zealand
1 review
0 helpful votes
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Good quality
June 29, 2020

The three scooters I got from 2 suppliers were very well made & design, there was nothing I add to improve

Date of experience: June 28, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087