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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Las especificaciones estaban muy claras y se podia tomar una decision con la informacion que estaba descrita
Wonderful Staff, from my first contact to goods being shipped in 7 days. Would use this Company again. Glenn Australia
This is great if there are no issues with the products sold through Alibaba, but is if a product is wrong or defective it may cost more money to ship the item back than the item is worth. So it's a gamble, you have a chance of coming out ahead but if anything is bad you could loose a lot. Just like at Los Vegas, my advice is to not spend any money on this platform you can't afford to lose.
Was a bit hard to find a good seller with good product. But it was possible and successful. Will be using Alibaba in future
I have used Alibaba for years to source products from China. The savings for my company have been amazing. They make it easy and safe to conduct business across the ocean. Their trade assurance program guarantees your satisfaction. Highly recommend this company.
I ordered sunglasses from two different vendors and received them within two weeks time in great condition and exactly what I ordered. I was shocked because I expected it to take sometime due to the pandemic. Will order from my vendors again and try new ones in the future. Thank you Alibaba
Very happy with service, will use again and recommend to others to use. Very fast service.
Had my order in days instead of weeks
Very happy, Thanks Peter
I was always scared to order of Alibaba.com but then I tried it & everything was easy. Another great transaction. Thank you.
Variety of products and products qualities to choose from. You get what your pay for. Alibaba payment method is one of the best. Will definitely buy again from Alibaba
There's so much here. If you look you'll find what you want. T h e manufacturers are very skilled and motivated to achieve the highest quality.
Thanlks for Alibaba.com to meet Zhejiang Lingqi. Sally is very professional. Hope find more new product
Hasta ahora los vendedores son rápido para responder a las consultas en General. Mi consejo particular, no compren a ningun proveedor que lo contactes a traves de Alibaba, y Luego el vendedor te diga escribenos al Whatsapp de la empresa para un mejor servicio, No lo hagan! Es un Robo, ya me paso. Pero, General exceptuando ese inconveniente, La empresa en su conjunto parece muy orientada al servicio al cliente.
I am very happy with my first meeting with Alibaba! I had a very responsive supplier - correct and accurate! The goods are received quickly and conveniently.
I will continue to use your services!
Great product and excellent service, love the item. They have given a supper service from the very beginning to the end of the sale, I will recommend this product to all my friends and family and will be returning to this store again.
Fair service with good response time. Communications are fairly reasonable. But there has been problems with mixing up tracking numbers which caused lengthy process.
Thank you for professionally fulfilling the order and good communication. Will order again next year.
I have sourced and purchased from many industrial suppliers and manufacturers using Alibaba and have experienced no problems.
The seller communicated quickly and clearly. Manufacture was quick, service was great and the quality of the products was exactly what we were looking for.
The three scooters I got from 2 suppliers were very well made & design, there was nothing I add to improve
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.