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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Their purchasing software and service are terrible. They don't return calls, send senseless form letters, and then when you finally succeed after using three banks, their next email tells you that the transaction failed. They never corrected this. They use DHL to ship (no choice), who did not notify me while the package was at U.S. Customs for 6 days! It almost got sent back. Meanwhile, AliBaba is telling you they released your funds to the merchant, with no place on the form to tell them to hold up.
It was a very nice experience with the supplier. Product is good quality. And the delivery very good time. I would do it again.
Since my brother-in-law told me about Alibaba, I've used it extensively. Usually delivered on time and packaged perfectly! Excellent service! Thank you!
I am so glad to know this and connect with them. I'm doing my new business now with ur suppliers. And I look forward to make business with them for a longer time
Takes about a month for you things to come in but its worth it, should look more into shipping sooner.
Many companies allow online sale of their products on the alibaba website, but when we purchase between 20-50 sample products with a credit card, they do not ship the products.
Currently, there are 4 orders that I paid for on Alibaba, but the companies are not sending.
Alibaba is super good, staying in the comfort of my home and buying things in China. One thing I love about Alibaba is the fact they try to keep everyone of their customer safe by introducting trade assuarance and alerting you to buy from sellers that are registered as trade assuarance. Customers are secured, this means a lot to me because I don't want to lose money.
We really like this trade. Responses to buyers are very responsive. Every time we make a purchase without any problems.
Alibaba is an amazing place for business and trading. You will find the right people here. My only comment is that I believe that the website can be enhanced more and to be user friendly.
All people working with Alibaba are very helpful and proactive. People is making a good business with Alibaba
The supplier Grace is very nice and professional the deal goes very smooth even though small qty given. The dissapointment is when we tried to use our credit card for payment several times keeep failing... so we choose to pay by bank transfer with higher charges..
There service is excellent and there staff so helpful and friendly. I will recommend them to anyone. The quality of goods were very good and there pricing very good. They went the extra mile to cut production time where other Opposition lack this trade.
Se hizo una compra con un proveedor y los resultados fueron muy satisfactorios en todos los aspectos...
Thank you Alibaba. I find the site improving constantly. We appreciate the fact there is assurances on both ends and helps with the sense of truth and fair and accurate business transactions.
Purchase from seller went very smoothly and quick. Response was fast and seller could explain the details.
Price was reasonable.
Shipping cost of unfortunately on the high side maybe due to Covid-19.
Maybe Alibaba may be able to work out with courier/ shipping companies on preference rates.
Alibaba is a place where you can still get quality and I will use it. I currently have one experience, but my desire is to get the most out of the alibaba.
Simple, easy, cheap and quickly. Good service... I use to use the site, and i'm waiting for more item's... When you are buying there is always chat you for helping...
I have doubts at the beginning however the seller was very helpful with all the process, I received my product from China to México in 15 days and everything was perfect. Definitively 100% recommend the platform. From Alibaba everything was fine, but of course the whole experience also will depend on the seller.
I have been buying on Alibaba, and I can assure you that you can buy on this site with confidence.
As they have their Trade assurance Invoice which protects the buyer all the way.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members