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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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It is look like Alibaba team try to help as much as it can. They answer quickly. But the sit is o crowd with lables and section, some times I can't find what I want.
Es una pagina muy versatil y facil de comprar tendria que leerse en castellano esapañol despues muy buena
I purchased sonoff devices of course, with shipment cost. I had to pay additional amount for shipment, if you´re able to mention what shipment options we have it will be better and the customer decides paying more for a secure shipment company according to the country
Great to buy from Alibaba because you can buy through them and can be reassured that you will get your products and they hold your money and only pay the company when you have received your products and are happy. I have bought through Alibaba quite a few times and it is my go to for any business
This is my first time doing business with the services on Alibaba. I was very nervous about the scamming... but everything worked out perfectly. My item arrived fast and the customer service had been excellent. I will do business again.
I love the products ( wall paper stickers) Goog quality, good price, Sabrina answer always vere quick.
Had made changes to my order and she got every single thing correct. Was easy to communicate with and attentive to needs and requests. Thank you Grace!
Product search and ease of software perfect. Obtaining product through the site couldn't be any easier. Thanks
THERE ARE SOME SAMPLES TO EVALUATE THE PRODUCT. 3 PANELS OF DIFFERENT THICKNESS AND COLOR BOOK, FOR THE NEXT DO NOT MARK THE SAMPLES EXAGGERATELY.
I ordered a bike from Merry Gold supplier on Alibaba. Everything worked out great! The order was made with good clear communication and I received my bike in perfect condition, very well packed. The process on Alibaba was quite good. Thank you!
Excellent supplier ever. Fast delivery and comfortable. Legit and good condition the goods. Easy to communicate. Perfect!
When I'm looking for a good deal and many options, I often look to alibaba. They usually come through with what I'm looking for at a good price. I also like the many forms of payment options they have now. Made the purchase a bit simpler on my end this time around as I didn't have to do any bank transfers or use western union, etc...
The product and service was excellent! I ordered these amazing tea infusers, and they work great! Very good experience...
All silicon products are delivered in good quality. It was delivered on time. All questions were answered instantly by staff. I ordered a banana teether. It came in the same packaging with the same look product in the picture and the video. It is food graded silicone. I have tried to sterilise in the boiling water and it stayed in the same shape and in the same colour.
I've been fortunate enough to find reliable suppliers in the thousands, and I've always gotten my money's worth from GRAMSCAL (SUZHOU).) CO., LTD, on-time delivery, great quality...
Alibaba is a very good Co.It kept me updated about my shipment.It found me the bell units which I wanted.So once again thanks a lot.
We are launching a new machine in August and a lot of sourcing had to be conducted during the Covid-19 lockdown. We managed to engage with many manufacturers and sourced unique machine to body solutions which might have been difficult even under normal trading conditions.
I love the service and attention and your attention to my person. I loved it. I am very happy and will continue buying
Alibaba has made buying large quantities of products from far away, very easy, because they are a key element in the security not only for the buyer, but also the supplier. I now know how easy it is to buy from overseas, when you have a partner that you can trust in to represent you half way around the world like Alibaba.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.