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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Tengzhou Sosen, sales consultant was very professional. Product is well presented, shipping went without a hitch
Good product service and delivery. The product received was as advertised and in good packaging and received on time
I love the quality of the bags. They were well made and shipped on time, but I should have double-checked the size of the bags before I bought them. I was looking for great quality, full-size handbags, but I received wallet-size instead. I am very disappointed of the size it was a 4inch by 6.5 inches.
Easily found a range of potential suppliers and narrowed down to one. Will use this supplier again and have already used Alibaba again.
I have always have confidence i Alibaba professional handling with monitoring between buyers and sellers. Thank you
I paid all that money for my shoes and I received two separate boxes of shoes on separate dates and still didn't get all of my shoes. I am really mad and the supplier failed to reach outm
Alibaba is a excellent platform to make deals. With a large number of sellers and products of all areas os interesting. I am really satisfied and use Alibaba as my trade center. Thanks to all.
I find almost everything I need for my business. I bought several times now and everything was ok. Delivery on time, packages arrived well and the contents as expected. No complaints so far.
Great customer service, very freindly, a very Pleasant buying, a realy true product, the shipping was quick. Unboxing and it works.
As per my experience, the after-sale service and return policies are not that effective as compared to other websites, a change is needed in the policies.
Their servises are quite alright. I am satisfied. The t-shirt I ordered was very cozy and beautiful. Would recommend to all my friends
Very happy with this system. I feel secure ordering through this platform and look forward to ordering many more products in the future. I'm a happy chappy
For a first -timer buyer here, it was good. Fast delivery. Got my items in 10 days after the payment.
Excellent products and service, very satisfied. Great suplier and support, very fast delivery, excellent communication. Thaks so much.
I placed three separate orders which were flawless! Great customer service and nice product! Will return!
Excellent service and product quality! We recommended this supplier for other buyers that want to have a very pleasant buying experience.
Yangjiang Cheapy Bulk Trading Co., Ltd. - can only recommend! Thank you Supplier for the smooth transaction!
The online support in arranging reasonably priced shipping was very much appreciated given the distance involved and infrequency of shipping which impacts overall shipping costs. The product is very competitively priced and the quality is high
The only thinks I have of you is two mails. I don't have my item. It's impossible to me tell you if the product is well when I don't have any think
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members