On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very good, nice service, i will recommend to my friends and family. You can source anything from them and with trade assurance your money is safe
No Problem with order Arrived Quickly Fast Shipping Supplier was easy to work with. I've many supplier who always follow thru, the company producing the device I needed so I was a bit anxious...
The trade assurance of Alibaba made me more confident.
Good website for business and connect to supplier or products, this website make easy for customer to find and compare what they need. Thanks.
Excelente me encanto toda la Mercancia buena comunicación llego súper rápido y en buen estado lo recomiendo
Nice transactions, always giving support, the publications are easy to search and easy to get in touch with the future supplier so you can trade with confidence
I love Alibaba. I have found some good business partners on alibaba. I am secure in payments for items and this is a great site.
Alibaba website has feature where you can enter what looking for to get many quotes. Very nice feature. I received about 10 quotes! You have to do your due diligence when researching if company will meet your needs, but definitely very good. If I could give 6 stars I would!
It' s my first purchase in China but the amount its quite important for a private person: Around ******* USD
I've choosen alone the company producing the device I needed so I was a bit anxious...
The trade assurance of Alibaba made me more confident.
I've guot the product on time
I am very pleased with doing business on Alibaba. This site makes it easy to speak with suppliers and provides a variety of items.
I am satisfied with the purchase Whatsminer M21s 64. A modern device in the middle price segment. Worth the money. Optimum price / performance ratio. Great for mining. Keeps stable operation at maximum loads.
First time placing an order on Alibaba.com. Though some of the products are available on another platform cannot be found here, most of the suppliers are wholesalers, the price is comparatively higher than another platform, the response from the supplier is fast, the insurance assurance made my purchase reliable, the shipping is fast and most importantly, the goods are of good quality - international standard.
Thank you for providing the product as described, the quality was excellent, Amanda in Customer Service is excellent.
Shipping on time. Good packing. Good quality product. Very nice service from Jenny. She replied very fast and support what I needed.
Your water pump is reliable in quality and worth purchasing! We will return the order again.We have purchased water pumps from other factory I compared you with them I think you are the best supplier in China.So I choose cooperate with you. After get the goods I find my choice is right.
Loved the experience of first time importing products.
It is hard to find good quality, fairly priced skateboards here in India. Got to choose from plenty of options on Alibaba and after speaking with many suppliers, found the perfect fit.
Smooth ordering, payment process. Many shipment options but I stick with FedEx for easy customs clearance.
A great way to deal with suppliers and make successful transactions. We had to find the right products for our business and found Alibaba a great way to source samples and get to know suppliers.
This company is excellent and good quality maker... good job
We have been helped it our biz, especially protecting equipment and functional maintence
I have always had great success with the companies I use. I definitely look into each one, and always go for the trade assurance and companies that have been verified.
Alibaba is by far the best e-commerce platform for small businesses like ours. Our customer was anxiously awaiting our products and they arrived in record time.
Companies should eliminated products they don't have on sale, it is a waste of time looking and asking for products that they doesn't have or changed prices. When there is a change i think they have to eliminate the other product and price from their page.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.