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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I have ordered the wires to use as nose pieces to make face masks. Seller was very helpful, replied very quickly and professionally. I asked to cut the wires longer than usual, and it was done as I expected it! I have placed the order on July 3rd, and had the package in my hands in Alaska, USA early morning July 13 (that included production time, custom cutting, packaging, preparing shipment, sending it with UPS, flying to US and delivering to my house - very impressive! Especially considering that some of these days fell on the weekend days). I recommend the seller and their products!
I am pleased with my experience with Alibaba - from the time I placed my order to receiving my order.
Xinbolong Technology is a quality company with outstanding customer service. Communication is the best. I haven't experienced an issue.
Love my products! Caroline is the BEST! The quality is great and she is very informative, and thorough.
All product made according to specifications, Order is acceptable. We will definitely use this company in the future.
A little slow with the shipper and their tracking but no fault of the Seller.
Extremely helpful staff ( Demi) and thoroughly recommend them. I will buy again.
Always been everything I need and willing to make things that are different for me. I am a return customer and always will be!
This has been going on for half of year with a promise of a refund. What is the point of purchasing on Alibaba.com if I don't even have buyer protection. I followed all the steps your website wanted for a purchase now I'm wasting months and lots of time chasing for a refund! And what kind of service is this when management won't even step in. For such a big company this is absolutely disgusting customer service And I'm absolutely appalled!
Я неоднократно заказывал разнообразны товары через сервис Alibaba.com. Не было никаких проблем с поиском товара и надежного поставщика.
Excellent platform, you have to use the tools that it has, select the supplier, quality parameters, etc. I have used it in several opportunities and all successful operations, on time and in quality
Para ser mi primera compra me siento satisfecho, por la calidad del servicio y el tiempo de entrega. No creo que las plataformas de compras on line sean seguras, por esa razón el usuario debe ser muy cuidadoso. Considero que el metodo de pago debe varias según el monto de la transacción.
Excellent service, fast shipping and items as described... all you can ask for in an overseas partner.
I have been able to find any type of product I am looking for at a fair price. Excellent for retailers and amazon stores
Sent too many messages to the supplier but no responses.
Shanghai Longsee International Trading
Not sure what to do next!
Is very friendly and most of the time you get an fast feedback from the supliers and sellers. I have until now just 2 purchase experiences and as entrepreneur I been well instructed how to puschase and to get the best deal, the web site is easy to manage, to get use and the communication is an international language that is perfect for the communication.
Отличный продавец, всем рекомендую! Доставка в Россию качественная, вовремя, до меня шло 20 дней (это было в связи с короновирусом, так бы дошла быстрее). Договоривайтесь с нами, покупайте не переживая! Весь товар согласно описанию! Дрон протестировал, вопросов никаких нет, все отлично работает! Помимо описания, продавец дополнительно положил комплект лопастей и ножек для увеличения высоты дрона с земли.
I ordered 56 bags in total, I absolutely loved every bag & color. The material is great, its not a cheap material. The prices are great. I will be ordering more bags.
This was my first order with this seller so naturally I was a bit worried.
The seller responded to every message promptly. The seller shipped the order very quickly and I received it on time. I am extremely happy with this seller and I not only highly recommend but i WILL continue to purchase from this seller. Thank you all for working so fast and so hard to fill my order promptly.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members