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AlibabaReviews 13,768

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,351
value
1,328
shipping
1,321
returns
772
quality
1,303
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202 reviews

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Italy
1 review
0 helpful votes
Follow Alessandro T.
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Ho ordinato 2 ionizzatori solari per la piscina. è andato tutto perfettamente salvo la settimana persa per lo sdoganamento. Credo che l'unica cosa da migliorare sia di fornire informazioni dettagliate su come gestire lo sdoganamento delle merci

Date of experience: July 15, 2020
Germany
1 review
0 helpful votes
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A perfect platform, even for newbies. Easy to unterstand, very helpful dealers, who could find solutions. Highly recommended.

Date of experience: July 15, 2020
Azerbaijan
1 review
0 helpful votes
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The products have the highest quality. The personel very friendly and willing to solve difficult issues with shipping! I recommend this company to anyone!

Date of experience: July 15, 2020
Malaysia
1 review
0 helpful votes
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Hopefully there are more logistic options and lower charges. Besides, expect to have more new products and new invented products.

Date of experience: July 15, 2020
Germany
1 review
0 helpful votes
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I have been using alibaba for 5 months now and i am coping well with it, the products mostly meet the requirements i have and the contacts are almost always fast when it comes to important answers or when i want to have a change. It all fits and i will continue to use alibaba to buy certain things for my company.

Date of experience: July 14, 2020
Philippines
1 review
0 helpful votes
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I found the platform very favorable to buyers like me from the Philippines. Only consequences is the high shipping cost for air express for small volume ordered for small businessman like me.

Date of experience: July 14, 2020
Mexico
1 review
0 helpful votes
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Messaging interface is not friendly, it is not intuitive it takes time to find out what the supplier answer was

Date of experience: July 14, 2020
Illinois
1 review
0 helpful votes
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Recently started working through AB and loving it...! No issues so far and all transaction went smooth.

Date of experience: July 14, 2020
Canada
1 review
0 helpful votes
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I would recommend everyone to shop here and give their eyelashes a try. Their customer service was amazing and shipping is pretty fast for your Concern.

Date of experience: July 14, 2020
DO
1 review
0 helpful votes
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General Manager
July 15, 2020

Very friendly people and profesional, the delivery was fast, and the product is good quality, and have good suply of product

Date of experience: July 14, 2020
Peru
1 review
0 helpful votes
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Lo que no me gusto de la empresa UPS yo como cliente no recomendaria a nadies es un problema para pagar te hacer perder el tiempo y lo dejan tu paquete varado llamas ala empresa pierdes tiempo te ponen la contestadora por horas y nunca te dan una solucion sus agente insolectos nada saben y llevan años en su empresa en peru

Date of experience: July 14, 2020
Florida
1 review
0 helpful votes
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Skirt
July 15, 2020

Cathy is wonderful to work with and very professional. The sample I ordered for my skirt line turned out beautifully despite a few revisions.

Date of experience: July 14, 2020
California
1 review
0 helpful votes
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Great Company
July 15, 2020

Alibaba is a great platform, a very good site for purchase you can find a lot product. I received all very quickly

Date of experience: July 14, 2020
California
1 review
0 helpful votes
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Good platform
July 15, 2020

Alibaba makes it easy to find suppliers for products. It is a platform that is very useful to retailers.

Date of experience: July 14, 2020
Canada
1 review
0 helpful votes
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Trustworthy
July 15, 2020

An entrepreneurs or a online shopper's dream. Trustworthy site. I am very skeptikal of these things and I am glad I did my due diligence and it always works out well. All my orders have been great.

Date of experience: July 14, 2020
Georgia
1 review
0 helpful votes
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Very professional people and very serious, I bought some spinning fishing reels and everything arrived on time and all the products in good shape, and exactly what I bought.

Date of experience: July 14, 2020
NL
1 review
0 helpful votes
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Fast delivery
July 14, 2020

Delivery in sixteen days, regardless of corona. Payed about ten euro for delivery to EU. Very happy customer.

Date of experience: July 14, 2020
RU
1 review
0 helpful votes
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Good marketplace
July 14, 2020

It's a great place to make an order directly from the factory and discuss the parameters with the manufacturer.

Date of experience: July 13, 2020
Canada
1 review
0 helpful votes
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Very happy. Out of all Orders, which are in the 50 single transactions, we had only one issue with a supplier. Alibaba stepped in and helped to find a very good resolution. Products and People are awesome.

Date of experience: July 13, 2020
Japan
1 review
0 helpful votes
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Alibaba is for buying usually big volumes of stuff so you need to contact a custom clearance company of the customs entry port of your country and pass the goods through customs. The custom clearance company will deliver the last leg of the transport. Alibaba like eBay for wholesalers, and is an intermediary so you should check the reviews carefully. In my case it was all good!

Date of experience: July 13, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087