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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I felt more at ease after purchasing from an unknown supplier using Alibaba and Trade Assurance. I paid Alibaba, not an unknown supplier, which is the way to go. I had recourse in the event of a bad deal with a known company.
They are bigger than Amazon.
I would and will do business with this company again.
Quick to reply and good quality of sample. Now I place full order and hopefully we can do more business.
Fantastic company to deal with if you are buying from abroad and are nervous about dealing with a Company you don't Know. The protection they give you avoids you having sleepless nights.
Five out of five stars the sabers are of high quality, metal hilts... they are a bit on the weighted side, but again they are metal hilts. Sound fonts are great, lights... its all fantastic
Easy to work with and excellent products. We will be back As always good quality products and nice personel
La experiencia fue muy positiva con esta plataforma; en todo momento muy pendientes de orientarnos como clientes, la exhortación a mantenernos siempre dentro de la seguridad que ellos ofrecen con sus garantías comerciales, siempre que nos mantuviéramos dentro de su plataforma fue muy buena. Sin duda volveremos hacer negocios.
Hasta el momento he tenido suerte en tener o que me toque buenos proveedores. Todos una buena atención y prioridad en su trabajo. Solo un único detalle en el tema del envió deben de tener un poco mas de cuidado en hacer el envió que todo el producto llegue en buen estado. Acomodarlo de una manera que en el momento del envió no se dañe.
Undoubtedly an excellent service and protect us from any operation and control with an unknown Supplier. Providing tranquility in shipments to the satisfaction of the buyer.
At the moment everything is fine, good service with your customers and reliable purchase insurance, at the moment I have no complaints.
ES MI PRIMERA EXPERIENCIA DE COMPRA POR ESTA PLATAFORMA Y FUE INCREIBLE LA ATENCION Y EL ENVIO RAPIDO.
A wonderful company to work with, attentive, detail oriented and customer focused! Beautiful custom tile samples made to our specification!
Products are as described, would buy again once I sale all the products I bought.
The seller is very kind and attentive.
Easy to use app - appreciated communicating on this platform so everything is in one spot. Will be using for my next orders.
Greatly managing my orders and follow the instructions on timely schedule. Very satisfied and hoping to continue to get the same treatment
Amazing company very easy and fast process with making purchase. Ian Wang was very helpful and polite with amazing customer service
Buen Sitio para comprar... Recibí todo como se acordó. El vendedor siempre pendiente, hizo su seguimiento al pie de la letra. Muy satisfecha con el producto que adquiri. 100% recomendado.
I started with a new supplier on Alibaba and my experience was very easy.
It's confortable to benefit to the Alibaba trade assurance including payment protection, shipping protection and also product quality protection.
Product seems to be of good quality but shipping was delayed. The shipping fees are a little expensive. Maybe revise the shipping charges for future transactions
My vendor was really nice and helpful... orders were shipped out fast too... i will certainly be using this website more frequently...
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members