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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I'm very happy with the results. The process is quick. And when I send messages to the supplier they responses.
ESTOU MUITO CONTENTE EM FAZER PARTE DO ALIBABA.COM... É UM SITE DE MUITA RESPONSABILIDADE E SERIEDADE... PARABÉNS CRIADORES DO ALIBABA... ESTAREI SEMPRE COM VOCÊS... MUITO OBRIGADO...
All went Ok and very wel via this site, good communication possibilities and correct info.
Easy way to get in contact with suppliers.
Good overview and info about the products
Safe and good backup possibilities in case something goes wrong.
I can only advice everyone to use this site.
My first experience with Alibaba, It is good handling service i will recommande to my communityMy first experience with Alibaba, It is good handling service i will recommande to my community
Skeptical at first but once you find the right manufacturers, you will change your mind about the site. Do your research and don't just settle for the first one you find. Great products available on here!
All good! No issue at all... Its always been my dream to do business with Alibaba. More orders to come soon...
This company are the best I've everything about fast shipping, great customer service price are 100% guaranteed
The most important factors in trading are the delivered product must be receipt and up to the buyers' expectation.
During the course of trading there would be a lot of worries about quality and payment and fraud.
A trust worthy platform in this case is a vital media for protection normal and honest trading.
It is an essential factor to improve development of our own country.
Good service with your customers and reliable purchase insurance, sometimes delay sometimes can be expensive
I received my items in a timely manner. They were in great condition. I look forward to making more purchases in the future.
This alibaba platform is easy to use, easy to source suppliers and products.
And payment transaction is reliable and faster.
But for bulk order and bulk payment, have to consider for the transaction charges.
However, It's useful and reliable.
With thanks,
*******@Nanda
El haber comprado en esta página, para mi fue una nueva experiencia y estoy muy contento con el servicio y la seguridad que sientes para comprar de nuevo después de recibir tu producto.
Safe to have a transaction online. Goods are quality. 100% legit. Doing business with alibaba are fast and hassle free.
I am happy with the way Alibaba worked the refunda and the order that ended up cancelling or receiving the wrong goods. Overall, I can say that the customer service is absolutely amazing. The only downsize here is that sellers can advertise a fake price just to attract buyers, and once you find that out, it is too late for your time wasted. The other thing is the lack of payment options when it comes to orders, I had to end up paying with Paypal. Other than that, I would recommend it if you can stay up to negotiate with chinese, which seem to be the preferred vendors for Alibaba.
I am very pleased with the BEAUTIFUL earrings, I asked this company, to create. They are PERFECT and exactly what I was looking for. Charlene is the woman I was working with, she helped me from start to finish, Charlene made things so easy for me as I am new at this. The products I received were outstanding in every way and the prices were more than, reasonable. Quality work, quality product and they packaged each set of earrings on their own little holder. When I need more product, I will definitely be using this company. Alibaba is awesome as well. I felt safe, protected and did not need to worry. I've said, Alibaba is to China, what Amazon is to the USA. Than you Alibaba for watching out for the customers concerns. Danette R. USA
Great variety of products. As long as you do transactions through alibaba you'll be fine, as alibaba is good about listening to the buyer.
I just started to use alibaba and I'm very happy with the results. As a small business, we could purchase products for a very good price. We definetely recommend it.
The cross is beautiful and there was attention to detail that was truly needed to get the perfect design.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members