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AlibabaReviews 13,799

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,329
shipping
1,322
returns
773
quality
1,304
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Instant Feedback

202 reviews

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Austria
1 review
0 helpful votes
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It is a great achievement from the chemists of this firm to obtain from a root such high purity ferulic acid with such a narrow melting point 170to 170,5°C. It is not equal for the health effect of ferulic acid for diabetes for instance. Synthetic ferulic acid is without a physiological effect, ferulic acid from asafoetida root is highly effective of lowering blood sugar two hours after meal.

Date of experience: August 8, 2020
Oklahoma
1 review
0 helpful votes
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Very professionaly
August 8, 2020

They care after sale there customer very happy with them would be do business long term. I hope they will continue keep happy and satisfied there customer.

Date of experience: August 7, 2020
Canada
1 review
0 helpful votes
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Eyeshadow 63 olors
August 8, 2020

Thanks for the fast delivery, easy understanding of what I was looking for. Amazing palette and quality. I really liked my purchase. And I really appreciated the samples. Thanks

Date of experience: August 7, 2020
Michigan
1 review
0 helpful votes
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I'll admit it took me 30-45 minutes to figure out how it all worked. But, after that... smooth sailing. My package only took about 1 week to get here.

Date of experience: August 7, 2020
VE
1 review
0 helpful votes
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Silicon gasket
August 8, 2020

Very good, it was simple and fast, the transaction did work perfect, the box is now in my warehouse waiting to the ship departure

Date of experience: August 7, 2020
North Carolina
1 review
0 helpful votes
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Owner
August 7, 2020

Very honest and very professional people we work with and very straight forwardAlways quick reply to messages. Quality, quantity and time of delivery were according our agreements. I recommend this company

Date of experience: August 7, 2020
Mexico
1 review
0 helpful votes
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Excellent
August 7, 2020

As a Mexican, it is difficult to find committed, responsible and patient providers and I found all that in Feitian.

My product arrived quickly, complete and smoothly, properly identified.

Without thinking, I would buy from them again since they solved the problem that arose immediately and my product arrived faster than expected.

Date of experience: August 7, 2020
Texas
1 review
4 helpful votes
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Bait and switch
August 7, 2020

I ordered a backup camera system and what I received was total junk not matching the ad listing. The box I received the system in was of the system I ordered but the contents were low quality junk not worth half as much. I filed a trade assurance claim and was denied help. They offered 30. Credit for ripping me off to which I replied with F. U. The system was supposed to have a separate dvr and 1080p cameras but I got junk.

Date of experience: August 7, 2020
AG
1 review
0 helpful votes
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Shenzhen Shine Solar Co., Ltd. have done a fantastic job getting the flexible panels shipped to me in the Caribbean.
Many thanks,
Greg Robinson

Date of experience: August 7, 2020
GB
1 review
0 helpful votes
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Great platform
August 7, 2020

I have only been using Alibaba for a few months now but I find it extremely easy and intuitive. The ability to place orders, make payments, track deliveries and have the Trade Assurance all in one place and sitting behind all my transactions is very encouraging.

Date of experience: August 7, 2020
Texas
1 review
0 helpful votes
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Great Products
August 7, 2020

Alibaba has many great products to choose from and most reps reply quickly to inquiries. Some don't reply as quick but there are other stores with similar products. They have great product prices but the only downfall is the shipping rates. It's best to get information on shipping before ordering. There are different suppliers for the same products with cheaper shipping rates. But be weary ones you buy there is no going back as for shipping products back for refund is basically not an option since it might cost more than the product's worth. Make sure your getting exactly what your paying for. Ask for samples or pictures of products first hand if necessary.

Date of experience: August 7, 2020
AE
1 review
0 helpful votes
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Good Experience
August 7, 2020

I ordered my supplies from Henan Green Food Com. Ltd. And I am very happy with the smoothness of the transaction. Helen, the person I was dealing with is amazingly professional in all her dealings with me. I am so happy I found a good manufacturer.

Date of experience: August 7, 2020
Saudi Arabia
1 review
0 helpful votes
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I was a little hesitant because Alibaba is truly a mixed bag when it comes to getting a good product. Shanghai Best Will Industrial Company, Ltd did a great job with my first order from them. Candy worked with me throughout the entire process to make sure I got what I wanted. I can only speak to what I ordered, which was the silicone wristband bracelet. I will definitely order again.

Date of experience: August 7, 2020
Hungary
1 review
0 helpful votes
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Super
August 7, 2020

Very good, all our business transaction did work perfectly.
The system is easy and all our collaboration did work.

Date of experience: August 7, 2020
France
1 review
1 helpful vote
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Shenzhen Weifengda Craft Gift Co., Ltd. is a perfect partner to do business with. Very patient and professional, great quality production. The Alibaba Trade Assurance is perfect. I will certainly order again on this website.
To have the same experience as me, just take care to check the reputation of your business partner before ordering.

Date of experience: August 6, 2020
Australia
1 review
0 helpful votes
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Very Happy
August 7, 2020

For a first time user, Catherine made it very easy to get through the process. Paid and received my sample product
Easy and effortlessly. Thank you

Date of experience: August 6, 2020
Ohio
1 review
0 helpful votes
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Three Purchases
August 7, 2020

Alibaba is safe and protects buyers. The products are all amazing, prices are the best, and customer service is reassuring.

Date of experience: August 6, 2020
Mexico
1 review
0 helpful votes
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It was a pleasure to work with this company. They worked with me to find the right product, suggested a tailor made solution, had it ready in record time and it arrived also in record time.

Date of experience: August 6, 2020
California
1 review
0 helpful votes
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Excellent platform and great suppliers so far everyone has been trustful and trustworthy.

Thank you for providing this opportunity to connect to great suppliers~

Date of experience: August 6, 2020
GB
1 review
0 helpful votes
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I had good experience with Alibaba platform and I planning to do business with them in future.
My recommendation to shorten the time of dispute when come to refund request.

Date of experience: August 6, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087