On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I order some plastic ware robe from them. I had some problem with agent fees so I ask for a refund. When I ask for the refund Mr Carter Wang said the agent send back the goods and he had to pay $20.00 US. I say make an invoice to get back your money. After I pay $25.00 US for the shipping.He said he pay $25.00 to ship. I paid for the goods and the shipping.So I went to claim my money on trade assurance.He stop the claim he up load all the conversation as evidence. I decide I am sending it to Dispute Resolution to settle because I have $20.00 and not $45.00 US. I up load my evidence. Almost a month haven't heard nothing from Alibaba about the matter. Sunday I receive a message saying supplier has not up load evidence.The Tuesday I receive a next message asking if I agree for him to get $20.00US and let me up load evidence. I had already gave them the evidence. Wednesday I receive a message from Lori to say matter close. Alibaba then put on the dispute after considering my dispute I am not to get back no refund.The level of dishonesty.So he has the goods and he has my money.He then put a claim that the goods got damage.The agent never receive any good from him. After sending him a message he turn around and call me foolish.So he has my $128 US and his goods.If I up load the evidence why are they coming back asking for evidence? I need my money back from this company. A bunch of thieves.
Excelente Proveedores, servicio Profesional, la atención y asesoría es oportuna y rápida. Los Productos llegaron rápido y tal como lo ofrece el Proveedor. Es recomendable.
I brought product from this site but didn't received my package the tracking giving to me was fake that's why I recommend (presspharmacyshop.com) because the got easy service and the are reliable.
Excellent quality and attention to detail. They designed a dual sided logo branded ball marker. Magnetic clip mount was also very nice. Sandy, made suggestions to the placement and size of my logo, which lead to an outstanding overall result. Thank you, I plan to be a repeat customer and will refer other companies to you.
On time delivery, helpful friendly and quick,, honestly I recommend, totally satisfied about my orders i looking right now for other items because I hade good experience in my transactions...
Tina is really helpful, very professional, product is also really good, i am really happy with product and services.
All good and in time excelleny service and communication receipt all was good and as promised wiil order soon again next year or so
Chose the right manufacture and do your research and this site works so well and is very safe. I am a first time buyer just starting out and I have had no problems what so ever. And all payments are secure again as long as you do your research and go with Trade assurance, verified supplier and gold members and you will be fine.
I bought goods from a listed Alibaba trade assured, verified company. Goods were as described, sale and delivery efficiently handled. Seller helpful and friendly with good communication. Payment via Alibaba pay portal was easy and secure.
Other reviewers seem to have had problems, but I did not.
EDK light units from Shenzhen Sunlight lighting.
Always quick reply to messages. Quality, quantity and time of delivery were according our agreements. I reecommend this company and sales manager Alisa Wang
Perfect and conditioned as described. I will recommend Alibaba to all my friends
Easy to shop on and quality products as mentioned.
I ordered from a supplier and part of the product is defective. I refunded the amount since I have paid under Alibaba trade assurance. It really works. The refund just took 2 days to settle.
Great service. I recommend this company. Please ask for Bonnie. She is the sales executive and has the best service.
On-time delivery, Ivy was so helpful and amazing customer service, friendly and quick response. I will definitely come back to buy more product from them.
IMDK es un excelente proveedor. Muy satisfecho con sus productos y buena atención. Los productos comprados tienen buen embaje y excelente presentación.
BUEN PRODUCTO, LA COMPANIA BIEN, LA ATENCION EXCELENTE, REALMENTE MUCHA CONFINAZA POR LA CALIDAD DE SERVICIO
I ordered 3 items from Alibaba. I've received 2. The items match the photos exactly. I am very pleased. One of the Manufacture/Trading company's is Shantou Wanshifa Industry and the other is Mengzhou Yixing Fur Products. Will definitely order from both again.
Llego en menos de 10 dias. Tremendo. El Proveedor siempre contentando en tiempo y forma. Mi primer importacion salio todo bien. Nada que objetar
Que ferait-on sans Alibaba et ses 40 000 000 de fournisseurs?
Merci d'exister et de me permettre d'accéder facilement à toutes ces sociétés du monde entiers
The quality of the product was good as advertised and the experience with the salesperson(Wendy) was not only very helpful but also she had all the knowledge to drive me through the system to complete the transaction. Thanks Wendy.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.