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AlibabaReviews 13,799

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,329
shipping
1,322
returns
773
quality
1,304
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Instant Feedback

202 reviews

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TT
1 review
0 helpful votes
Follow Starlyn M.
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I order some plastic ware robe from them. I had some problem with agent fees so I ask for a refund. When I ask for the refund Mr Carter Wang said the agent send back the goods and he had to pay $20.00 US. I say make an invoice to get back your money. After I pay $25.00 US for the shipping.He said he pay $25.00 to ship. I paid for the goods and the shipping.So I went to claim my money on trade assurance.He stop the claim he up load all the conversation as evidence. I decide I am sending it to Dispute Resolution to settle because I have $20.00 and not $45.00 US. I up load my evidence. Almost a month haven't heard nothing from Alibaba about the matter. Sunday I receive a message saying supplier has not up load evidence.The Tuesday I receive a next message asking if I agree for him to get $20.00US and let me up load evidence. I had already gave them the evidence. Wednesday I receive a message from Lori to say matter close. Alibaba then put on the dispute after considering my dispute I am not to get back no refund.The level of dishonesty.So he has the goods and he has my money.He then put a claim that the goods got damage.The agent never receive any good from him. After sending him a message he turn around and call me foolish.So he has my $128 US and his goods.If I up load the evidence why are they coming back asking for evidence? I need my money back from this company. A bunch of thieves.

Date of experience: August 6, 2020
Peru
1 review
0 helpful votes
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Excelente Proveedores, servicio Profesional, la atención y asesoría es oportuna y rápida. Los Productos llegaron rápido y tal como lo ofrece el Proveedor. Es recomendable.

Date of experience: August 6, 2020
Cameroon
3 reviews
7 helpful votes
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I brought product from this site but didn't received my package the tracking giving to me was fake that's why I recommend (presspharmacyshop.com) because the got easy service and the are reliable.

Date of experience: August 6, 2020
Nevada
1 review
1 helpful vote
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Excellent quality and attention to detail. They designed a dual sided logo branded ball marker. Magnetic clip mount was also very nice. Sandy, made suggestions to the placement and size of my logo, which lead to an outstanding overall result. Thank you, I plan to be a repeat customer and will refer other companies to you.

Date of experience: August 6, 2020
California
1 review
0 helpful votes
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On time delivery, helpful friendly and quick,, honestly I recommend, totally satisfied about my orders i looking right now for other items because I hade good experience in my transactions...

Date of experience: August 6, 2020
GB
1 review
0 helpful votes
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Tina is really helpful, very professional, product is also really good, i am really happy with product and services.

Date of experience: August 6, 2020
California
1 review
0 helpful votes
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Custom folder
August 7, 2020

All good and in time excelleny service and communication receipt all was good and as promised wiil order soon again next year or so

Date of experience: August 6, 2020
GB
1 review
0 helpful votes
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Very safe and helpful
August 7, 2020

Chose the right manufacture and do your research and this site works so well and is very safe. I am a first time buyer just starting out and I have had no problems what so ever. And all payments are secure again as long as you do your research and go with Trade assurance, verified supplier and gold members and you will be fine.

Date of experience: August 6, 2020
GB
1 review
0 helpful votes
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I bought goods from a listed Alibaba trade assured, verified company. Goods were as described, sale and delivery efficiently handled. Seller helpful and friendly with good communication. Payment via Alibaba pay portal was easy and secure.
Other reviewers seem to have had problems, but I did not.

EDK light units from Shenzhen Sunlight lighting.

Date of experience: August 6, 2020
Washington
1 review
0 helpful votes
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Excellent service.
August 7, 2020

Always quick reply to messages. Quality, quantity and time of delivery were according our agreements. I reecommend this company and sales manager Alisa Wang

Date of experience: August 5, 2020
New York
1 review
0 helpful votes
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Great Products
August 7, 2020

Perfect and conditioned as described. I will recommend Alibaba to all my friends
Easy to shop on and quality products as mentioned.

Date of experience: August 5, 2020
Philippines
1 review
0 helpful votes
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I ordered from a supplier and part of the product is defective. I refunded the amount since I have paid under Alibaba trade assurance. It really works. The refund just took 2 days to settle.

Date of experience: August 5, 2020
Honduras
1 review
0 helpful votes
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Great service
August 7, 2020

Great service. I recommend this company. Please ask for Bonnie. She is the sales executive and has the best service.

Date of experience: August 5, 2020
Florida
1 review
0 helpful votes
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On-time delivery, Ivy was so helpful and amazing customer service, friendly and quick response. I will definitely come back to buy more product from them.

Date of experience: August 5, 2020
Colombia
1 review
0 helpful votes
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IMDK es un excelente proveedor. Muy satisfecho con sus productos y buena atención. Los productos comprados tienen buen embaje y excelente presentación.

Date of experience: August 5, 2020
Peru
1 review
0 helpful votes
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EXCELENTE
August 5, 2020

BUEN PRODUCTO, LA COMPANIA BIEN, LA ATENCION EXCELENTE, REALMENTE MUCHA CONFINAZA POR LA CALIDAD DE SERVICIO

Date of experience: August 5, 2020
Michigan
1 review
0 helpful votes
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Super Pleased
August 5, 2020

I ordered 3 items from Alibaba. I've received 2. The items match the photos exactly. I am very pleased. One of the Manufacture/Trading company's is Shantou Wanshifa Industry and the other is Mengzhou Yixing Fur Products. Will definitely order from both again.

Date of experience: August 5, 2020
Uruguay
1 review
0 helpful votes
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Llego en menos de 10 dias. Tremendo. El Proveedor siempre contentando en tiempo y forma. Mi primer importacion salio todo bien. Nada que objetar

Date of experience: August 5, 2020
France
1 review
0 helpful votes
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Alibaba
August 5, 2020

Que ferait-on sans Alibaba et ses 40 000 000 de fournisseurs?
Merci d'exister et de me permettre d'accéder facilement à toutes ces sociétés du monde entiers

Date of experience: August 5, 2020
Canada
1 review
0 helpful votes
Follow R E.
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Good experience.
August 5, 2020

The quality of the product was good as advertised and the experience with the salesperson(Wendy) was not only very helpful but also she had all the knowledge to drive me through the system to complete the transaction. Thanks Wendy.

Date of experience: August 5, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087