On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
If you know how to navigate the site and understand how business is done in China you will find Alibaba to be a great service. I really haven't had a bad experience yet. Maybe it's because I've been to China and done actual business and understand the cultural difference.
There are still a lot of issues that need to be fixed when it comes to user experience, but all in all I am super satisfied thus far.
Great experience. It is very easy to order things and it is very cheep also. And it make me very happy.
Thanks to the supplier, Alibaba and Fedex. Received in good quality and condition, happy to do business with you
Reliable
Sufficient product performance, quality and seller reliability. It's a good service andgood shops.
I want to use it in the future.
I was very pleased by the service and timely manner it took to take my order and asked me questions to better my experience with this company. Notified my representative that served me and she was always available to answer any question I had, I just started another order and will continue to work with them in the future.
Good quality and the products are excellent Thank you very much. I will be ordering for more of those
Trade assurance helped me to go a head and place my order with piece of mind. It also gave me 15 days to test and try my products after I received the items. Alibaba releases money to seller only after I confirming the delivery of the items. Thank you
Alibaba - premium ecommerce platform with the difference. Requires a lot of attention and awareness.
We had some problems with the customs. At the end, everything is ok. Up today we had no opportunity to test the product. I hope that it works.
It was hard getting a reply back and shipping was kind of long but, quality over all was good. I did come into a few of the vendors that was very professional and shipping was not bad at all. Yes I will shop again.
YOU CANT GO WRONG AND WHEN YOU FIND SOMEONE YOU COMPLETELY TRUST STAY WITH THEM. VERY SATISFIED! PLEASE DO NOT WORRY BUT SHOP AROUND AND YOU WILL FIND EVERYONE TO BE SO HELPFUL.
Alibaba is super. Only need to find the right supplier among all which reply fast and you can start doing business.
We are glad to know them.
We have received the product in the ordered quality.
The support is very friendly and gives also the best.
We hope that we will come together in long-term business.
Products was easy to locate on site and response time from suppliers was almost immediatly. Kept me up to date with the shipping and delivering process and time frame regarding delivering date and time.
Lina from Guangzhou Meiqiai Garment Co., Ltd. is always friendly and always happy to assist no matter the hour or day. She has given so much help with cost and shipping when ever I contact her for Dresses. I will continue to purchase my inventory through Lina and the Guangzhou Meiqiai Garment Co., Ltd
Alibaba is good tool for us, trader and buyer in Korea. It's convenient and safe tranction is available.
It was the first time I bought from Alibaba and I am very satisfied:
I will be back soon; you really can find everything.
Very fast shipping as well. Excellent website and service.
Love it great quality the hair is so beautiful and bouncy can dye the hair wonderful products would recommend
Doreen so professional. Helpful and so knowledgeable. I will come back to buy again as well as referring others
Very happy with the support, it allows me to order with confidence, and gives me the assurance of a quality product
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.