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AlibabaReviews 13,848

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,323
returns
773
quality
1,304
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Instant Feedback

202 reviews

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Sweden
1 review
0 helpful votes
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If you know how to navigate the site and understand how business is done in China you will find Alibaba to be a great service. I really haven't had a bad experience yet. Maybe it's because I've been to China and done actual business and understand the cultural difference.

There are still a lot of issues that need to be fixed when it comes to user experience, but all in all I am super satisfied thus far.

Date of experience: September 23, 2020
GB
1 review
0 helpful votes
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Very Happy
September 23, 2020

Great experience. It is very easy to order things and it is very cheep also. And it make me very happy.

Date of experience: September 23, 2020
Uganda
1 review
0 helpful votes
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Great service
September 23, 2020

Thanks to the supplier, Alibaba and Fedex. Received in good quality and condition, happy to do business with you

Date of experience: September 23, 2020
Japan
1 review
0 helpful votes
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Easy to use and convenient
September 23, 2020

Reliable
Sufficient product performance, quality and seller reliability. It's a good service andgood shops.
I want to use it in the future.

Date of experience: September 23, 2020
Canada
1 review
0 helpful votes
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Transparent stickers
September 23, 2020

I was very pleased by the service and timely manner it took to take my order and asked me questions to better my experience with this company. Notified my representative that served me and she was always available to answer any question I had, I just started another order and will continue to work with them in the future.

Date of experience: September 22, 2020
California
1 review
0 helpful votes
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Good quality and the products are excellent Thank you very much. I will be ordering for more of those

Date of experience: September 22, 2020
Canada
1 review
0 helpful votes
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Great follow up
September 23, 2020

Trade assurance helped me to go a head and place my order with piece of mind. It also gave me 15 days to test and try my products after I received the items. Alibaba releases money to seller only after I confirming the delivery of the items. Thank you

Date of experience: September 22, 2020
GB
1 review
0 helpful votes
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Alibaba - premium ecommerce platform with the difference. Requires a lot of attention and awareness.

Date of experience: September 22, 2020
Germany
1 review
0 helpful votes
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Dental x ray
September 22, 2020

We had some problems with the customs. At the end, everything is ok. Up today we had no opportunity to test the product. I hope that it works.

Date of experience: September 22, 2020
Texas
2 reviews
0 helpful votes
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It was hard getting a reply back and shipping was kind of long but, quality over all was good. I did come into a few of the vendors that was very professional and shipping was not bad at all. Yes I will shop again.

Date of experience: September 22, 2020
Arkansas
1 review
0 helpful votes
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EXCELLENT SERVICE!
September 22, 2020

YOU CANT GO WRONG AND WHEN YOU FIND SOMEONE YOU COMPLETELY TRUST STAY WITH THEM. VERY SATISFIED! PLEASE DO NOT WORRY BUT SHOP AROUND AND YOU WILL FIND EVERYONE TO BE SO HELPFUL.

Date of experience: September 22, 2020
Washington
1 review
0 helpful votes
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Alibaba is super. Only need to find the right supplier among all which reply fast and you can start doing business.

Date of experience: September 22, 2020
Germany
1 review
0 helpful votes
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We are glad to know them.
We have received the product in the ordered quality.

The support is very friendly and gives also the best.
We hope that we will come together in long-term business.

Date of experience: September 22, 2020
South Africa
1 review
0 helpful votes
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Products was easy to locate on site and response time from suppliers was almost immediatly. Kept me up to date with the shipping and delivering process and time frame regarding delivering date and time.

Date of experience: September 22, 2020
Bahamas
2 reviews
0 helpful votes
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Lina from Guangzhou Meiqiai Garment Co., Ltd. is always friendly and always happy to assist no matter the hour or day. She has given so much help with cost and shipping when ever I contact her for Dresses. I will continue to purchase my inventory through Lina and the Guangzhou Meiqiai Garment Co., Ltd

Date of experience: September 22, 2020
KR
1 review
0 helpful votes
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Trade with chines factories
September 22, 2020

Alibaba is good tool for us, trader and buyer in Korea. It's convenient and safe tranction is available.

Date of experience: September 22, 2020
Italy
1 review
0 helpful votes
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Very nice experience!
September 22, 2020

It was the first time I bought from Alibaba and I am very satisfied:
I will be back soon; you really can find everything.
Very fast shipping as well. Excellent website and service.

Date of experience: September 22, 2020
New York
1 review
0 helpful votes
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Flawless
September 22, 2020

Love it great quality the hair is so beautiful and bouncy can dye the hair wonderful products would recommend

Date of experience: September 21, 2020
California
1 review
0 helpful votes
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Good product and service
September 22, 2020

Doreen so professional. Helpful and so knowledgeable. I will come back to buy again as well as referring others

Date of experience: September 21, 2020
South Africa
1 review
0 helpful votes
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Very satisfied
September 22, 2020

Very happy with the support, it allows me to order with confidence, and gives me the assurance of a quality product

Date of experience: September 21, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087