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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Delivery was fast and all items came safe and undamaged, buying was easy and they was extremely helpful though the entire order process,
Sellers on Alibaba do not provide quality stock photos. We as the sellers must be given High Quality Stock Photos for our purchases that include high shipping and handling cost. The stock photos are extremely small. The pixels are not even enough for me to attach it here. As we try to increase the extremely tiny photo, it is extremely blurry..."Not Good." High Quality Stock photos must be standard when selling products; this increase business internationally if customers have the ability to actually see the product.
I really appreciate Alibaba. My business is getting bigger with alibaba. I hope we will continue in that way
What I ordered was exactly what was expected. Delivery was quick and very satisfied with the product.
オンラインビジネスがこんなに手軽にできることに感謝致します。
私の意向にも適切に対応して頂きました。見本の手配、問い合わせにも迅速であり、
よいコミュニケーションでビジネスができました。
今後も利用させて頂きます。
I REALLY LIKE ALIBABA WEBSITE FIND ANYTHING UNDER ONE ROOF ALSO IT'S VERY SAFE I LOVE ALIBABA WEBSITE
Great communication with the supplier. Answered all my questions and customised the order to my liking. Meet all my requirements and was helpful.
Made several purchases with Alibaba and it's clear that they run a reputable service. Glad to have them as a
Gateway to reputable companies that we can trust! Would recommend Alibaba 100%.
El servicio y atención del personal es muy bueno. Listos para solucionar cualquier duda o situación que se presente
I am satisfied with all the sample that's I have order good quality! Cushion, Lipstick, primers...
An absolute pleasure to do business with. No issues. Great communication. Delivered within a week. Look forward to doing business again and and again. Thank you May
Very reliable such a great experience ordering in overseas thanks to the agent seller and also to alibaba
I will surely order again
Good for me so I can find the right supplier for me with great assurance, good platform, highly recommended
Since i found Alibaba... My life changed. My suppliers are trustworthy and helped me grow my business. Nothing to say other than... Thanks Alibaba!
I've always done businees through alibaba and have been so satisfied with the service and product.
Thanks alibaba.
Robert Campos
Good service. Fast shipping and reliable shipping cost. They understand the requirement of a customer and even providing extra service like prep and labelling.
The only problem that I had was they run pretty big, they are so comfortable and I sold out in one day!
Like all experiences, the first experience is the hardest, especially as a consumer used to fast delivery in Canada. I had to remind myself that I was dealing with foreign suppliers and long shipping lead times. I will definitely use Alibaba again. My suggestion to Alibaba is to help educate their merchants on communicating with consumers
I have used Alibaba and Aliexpress for over 4 years and always have great experiences. I find for the most part vendors are eager to work with you and create a great product. If I find communication isn't good from the start I usually move to someone else. I have received refunds without a problem and really love their platform to connect step by step throughout the production process for question and follow through. Remember, no matter where you do business always be thorough by asking questions, give as many details as possible, know your measurements, read reviews and always give plenty of time for processing, mfg and delivery times. If I receive an order within 30 days, I consider myself lucky. I will definitely order from many of my ALIBABA mfgs again and again.
I had a overall 7 star experience using alibaba to buy products. The business people are very courteous and professional.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members