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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Excellent products and service. I received the products in very good conditions, they customized my order just like I wanted
Excellent products and service. I received the products in very good conditions, they customized my order just like I wanted. The customer service was exceptional. Abby helped me so much during all the process, answered back really quick, and gave me solutions for all my enquiries. I highly recommend this company and will definitely buy with them again.
Alibaba makes everything easier for us to order! Very fast and easy to navigate. I will order more soon! Thank you!
Amazing great quality headphones.
I kept a pair for myself.
Great product.
And the battery lasts for my whole 10-12 hr forshifts. Great call quality
Alibaba provided me a fast and simple way to communicate with other businesses in other countries. I love the service Alibaba provides! Most of all I love the product I received! Thank you Alibaba for a job well done!
Great service and support. Quick responses and very politely handle the requirements. Would like to work again
I was surprised at how fast I got the package. I received a good quality products and a good quality service. Will be ordering again. Thank you.
Excellent products and service.
But Maybe complex in update prices, It is not updated and awaits supplier advise new price.
Needing stock from my business Alibaba is the only place I go. So far I have been happy with the suppliers they have.
Friendly and Professional Communication
Quality product
Prompt responses and Delivery
Pleasure to deal with
My rep Sarah Lai, was super cool and understand my demand and product choice, she was very helpful, I am very happy about my merchandise, delivered on time with no issues, just perfect. Tks to Sarah Lai for the hard work sincerely Pat. From TACTICAL7G.
The salesperson of Inmoul projector lamps was very hospitable.
I am satisfied with her kind response about the products.
I love shopping on Alibaba some of the suppliers are easy to work with and are prompt with delivery.
This is my second time ordering on alibaba and i found a seller that has giving me good service and i like how alibaba protects my order from shipped to delivery thank you Alibaba i have been scaryied to order on here before but now i have more confident to buy knowing that alibaba protects me.
Son productos de buena calidad, hechos con materiales buenas y profesionales, buena atencion, muy amables y envian rapidos sus productos,
Great customer service was a little slow responding but not to bad, fast shipping. Order don't hesitate...
Sally was my representative she was very helpful our communication was great! She helped me choose a hair I wanted!
I have purchased 200gram hair 26inch and 100gram of 24inch the hair quality is amazing! The texture is very soft and smooth very nice and natural look. I would definitely purchase more before Christmas as gifts to my family and friends!
Our hair installation appointment is in coming November 2020 will post the pictures as well!
I didn't expect this small purchase almost halfway around the world would go so smoothly. But I was pleasantly surprised. It all happened quickly and without any accidents or mishaps. Well done!
Sunt foarte multumit, tranzactii sigure, produse foarte bune.am mai comandat produse si mereu a fost totul ok
We like the ability to connect us with suppliers, with quality assurance. We have been extremely pleased with the suppliers we have been working with.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members