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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great to do business with Alibaba. Kept informed at all stages from order date to delivery day. Great competitive prices, and very fast delivery service.
Un sistema fiable y cómodo de compra online. De momento y de seguir con esta calidad no tengo motivos de queja.
Best Crystal Factory in China and very Professional Dealing and product development. Highly Recommended for best crystal products and engraving.
Product quality and the shipment time was fast. Excellent products and service. I received the products as promised!
I made 2 orders on the site, and had a smooth transaction, and feel my orders were safe from misconduct.
Very good people too work with it's a great cleaning agent An I recommend any one too work with the people here
Muy confiable y tienes el mundo a disposición, siempre tienes muchas alternativas para elegir y los proveedores son muy confiables.
Es el mejor portal que utilizo.
Saludos
Impressed with the product quality and the shipment time was on the spot. Excellent products and service. I received the products in very good conditions
This is the first time that i make order with Alibaba. And the supplier was very helpful. Take for sure that i will continue to use Alibaba.
- easy to order, make payment, and receive shipment. Tracking of shipment was a little difficult but in the end we got it on time and the product was excellent.
As a first timer, I was so skeptical about on line business. The idea of parting with my money before the service sent quivers down my spinal cord. Thanks to My Alibaba for an excellent, professional and reliable service. They gave me a long lasting life time impression.
I received the samples quick and in good conditions. The service is very good.
Will do a bigger order, because samples are absolutely nice.
I am having very good experiences with all the providers and with the platform, in general. Grateful
The communication through supplier was wonderful, ensuring that I received an excellent product! All the details of ordering a product overseas was done by Alibaba, which was wonderful as a first time buyer!
I've been working with this supplier for 2 years, they've always done a good job. They are very willing to customize the products for you and add/remove features.
Compra con total garantía. Un catalogo de productos muy amplio con información detallada. Muy fácil de contactar con los vendedores y de negociar los mejores precios.
I was happy with the packaging of the products. The staffs answer my questions and are careful to know my country power supply and send me the right stuff.
Excellent website, and easy to cumunicate with suppliers through this marketplace,
Chosen right companies in thier website, definitely I will recommend Alibaba
Great product, Excellent service, Superb communication! Although we're still in the process of finalizing all my orders for my ecommerce business, I am so relieved that I am working with such a great seller! My Agent, Cassiel is fantastic! She never gets tired of my inquiries, requests for my logos, etc... I would definitely keep this seller & recommend their services & products!
The product was worth the money that I paid for it--- - It lacks the power to plow through the bulky hair ----It did well on close cut fades
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members