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AlibabaReviews 13,850

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,323
returns
773
quality
1,304
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202 reviews

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North Carolina
1 review
0 helpful votes
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R4 Smart Ring
November 8, 2020

Excellent product... still testing it out and will give another review once I complete my full testing.

Date of experience: November 8, 2020
Uzbekistan
1 review
0 helpful votes
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I believe everyone can get as diligent service as I get and I am confident that everyone can be satisfied with the quality of machines.
Thank you Jenny!

Date of experience: November 7, 2020
France
1 review
0 helpful votes
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Unless, problems with online payment (have to contact my bank to authorize a payement by credit card, because there's no 3D secure payement like in Europe) but once the transaction is completed, the selected suppliers send you your order or make it manufactured, to be sent as quick as possible, the transaction is guaranteed by alibaba until you receive the product. Really good experience.

Date of experience: November 7, 2020
New York
1 review
0 helpful votes
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I love Alibaba
November 8, 2020

I started using Alibaba.com like everyone else, SCARED! Scared of being ripped off buying from another country but they eased all my fears even returning money with orders I needed to return. I can say I will use this site for a long time to come. Thank your everyone at Alibaba.com and the great companies working on the site.

Date of experience: November 7, 2020
GB
1 review
0 helpful votes
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Fantastic product
November 8, 2020

Fantastic luxury product, absolutely stunning, very nicely packaged, good information on the package. Excellent communication from the seller. Very happy will be back to buy some more

Date of experience: November 7, 2020
Kentucky
2 reviews
0 helpful votes
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Very good product
November 8, 2020

Product arrived promptly from USA warehouse, quality is as expected and customer service is of highest quality. Thank you May!

Date of experience: November 7, 2020
Sweden
2 reviews
0 helpful votes
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In my case the supplier David Li was very helpful during my order which made everything easy for me.

Date of experience: November 7, 2020
Spain
1 review
0 helpful votes
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It was very easy to deal with this supplier, good and fast communication. The quality of the product is very good. I had a small problem, but it was my fault. It says on the description that the keychain is 4x1,5cm, but after speaking with several suppliers I did not realize and trust the picture, where it appears bigger. As I said, totally my fault, but the image for the product should be different.

Date of experience: November 7, 2020
Australia
1 review
0 helpful votes
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Brilliant!
November 8, 2020

Cannot fault Alibaba, or its associated Companies, Always a pleasure to deal with, have dealt with them on numerious occasions over 3 to 4 years, Cannot speak highly enough of it, Thanks

Date of experience: November 6, 2020
Italy
1 review
0 helpful votes
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Soluzione problema
November 8, 2020

Il problema che si è presentato è stato risolto con molta celerità, assistenza molto curata e preparata grazie

Date of experience: November 6, 2020
RU
1 review
0 helpful votes
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Thank Liandong company for good cooperation, I bought a lot of different medical equipment and dental consumables, dental laboratory furnaces, the milling machine, drills to the milling machine, blocks from zirconium dioxide for production of crowns, disks PMMA, irrigational systems for physiodispensers to doctorsthis is all of good quality, I am very pleased with the delivery time and communication with the seller, I recommend this company to everyone for work.

Date of experience: November 6, 2020
Greece
1 review
0 helpful votes
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We are very satisfied so far. Competative prices, excellent communication with the supplier. Sample send on time without delay, from China to Greece!

Date of experience: November 6, 2020
Georgia
1 review
0 helpful votes
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Alibaba has a vast number of great suppliers. The messaging system needs a little work, but overall is okay to communicate with suppliers. I have not had to have Alibaba to step in and resolve an issue (yet) so I cannot speak to that feature or how they perform. To me, Alibaba is trusted more than GlobalSources BY FAR!

Date of experience: November 6, 2020
Florida
1 review
0 helpful votes
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Great customer service and fast delivery. Great product and price.
I have order quantities of this product several times and always got great customer service and fast, on time shipping.
Thanks Alibaba,
Gary@ FlyRCPro.com

Date of experience: November 6, 2020
Switzerland
1 review
0 helpful votes
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Very satisfied"
November 6, 2020

Top keep it up,
Highly recommended,
that's how it has to be
Shipped very quickly and well packaged,
no problems with customs

Date of experience: November 6, 2020
Azerbaijan
1 review
0 helpful votes
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Can only be trusted by platforms\ Alibaba, the world's safest site. The seller sent 3 parcels, received 1 parcel, did not receive the second parcel, opened a dispute Alibaba returned 70 percent compensation,

Date of experience: November 6, 2020
Norway
1 review
0 helpful votes
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Made a special cable for a special application. Good communication with the supplier and short delivery time.

Date of experience: November 6, 2020
Germany
1 review
0 helpful votes
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I ordered several times and always got excellent products (phone covers), fast shipment and best service. Thanks to Guangzhou DOOLIKE, especially to you, dear Sandra.

Date of experience: November 6, 2020
AE
1 review
0 helpful votes
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I don't believe those who say Ali Baba is bad and don't give the money back
These are lies, misrepresentations, integrity and honesty of Ali Baba
I think I tried it myself
Alibaba is the original guarantee that will return your money if you deserve the refund
Alibaba helps you in all cases and is a guarantee for you and your peace of mind
I am a trader in the United Arab Emirates and I just love to do business with Alibaba
Refunds my money and within my purchases, were it not for Alibaba. I don't buy from suppliers
In fact, I do many experiments with Alibaba. And get a good guarantee
Alibaba is always at the right fair
I would like to thank Ali Baba and say that I really love Ali Baba

Date of experience: November 6, 2020
Washington
1 review
0 helpful votes
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Alibaba is great, full of opportunities in every market you can think of. Excellent platform for starters, easy to use and simple transactions so you do not get lost in the process.

Date of experience: November 6, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087