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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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This company has provided great and quick service. Very professional to attend. I highly recommend the shipment was prompt and safe
Satisfied with better quality than expected.
Screen, hdmi transceiver, etc. for better quality
Accessories required
Thanks to this marketplace we are able to place orders and conclude deals millions of kilometers away in total safety. Alibaba has managed to bring the best suppliers from Asia, in our office via the PC.
Great!
Thanks by CO2 MANIA® Italy
Hi, quality products, all over very good and satisfactory. Trustable company. All the products they have good quality and warranted. I am strongly recommending them for your valuable orders. Now almost 8 years of dealing experience i have with them. Very perfect dealing.
O produto é ótimo, estamos acostumados a essas pedras de amolar de 10 reais que gastam e deformam rapidamente, nas primeiras passadas nessas whetstones você sente a diferença e com a prática que estou pegando estou gostando cada dia mais. Minha vendedora foi a LILY BAY, não existe alguém mais paciente que ela e atenciosa, atrasou um pouco mas não foi culpa dela ou da empresa de maneira alguma, chegando brasil uma caixa do lote extraviou e tivemos q esperar todas as caixas juntas para despachar. Resumindo: as pedras são excelentes e nunca tinha conseguido efeito de "navalha" em nenhuma faca que eu ja amolei pois as que estamos acostumados são de #120/#320 e as que eu comprei vão ate #*******. Excelente serviço, excelente produto. Recomendo muito e principalmente a vendedora lily bay que merece todos os elogios possíveis. Obrigado Shanghai SIRF Industrial Co., Ltd.
Ik ga nog wel verder met zaken doen alleen ik vind persoonlijk jammer dat ze verkeerde radio op factuur gezet heeft. Maar probleem is opgelost met juiste Radio wat ik besteld heb.
Thank you for once again an excellent service!
The communication is easy and swift, and the lead time was short
Per Wieben
Everyone is so friendly and can't do enough to help u the products are extensive and cheap and so easy to receive them
The website and the goods offers great response, very nice quality product and quick shipping. Awesome app to use overall
This is my 3rd time purchasing from this company and I love the hair so full and usually use 2 bundles and a closure for a full look.
And Customer service is perfect!
This company has provided great and quick service. Only place order within two weeks and only took a week to received my pouches can not ask for more. Best service.
Alibaba is an excellent site connecting manufacturers with buyers in a safe environment. There are so many suppliers and products you are sure to find what you need.
We orderd a variation in size and color of a standard product. The supplier was helpful to find solutions how to fabricate the new variation of the product and professional in all phases of communication. Next order, same team.
I was a little sceptical but my first purchase went smooth and with out hassle. Signing up payment and delivery very easy and the product showed up fast in good condition and as advertised.
I was really quite dubious about ordering products over the internet from China but I have been proven wrong with my suspicions the product is great and the service even better, taking only 5 days from ordering to collection from half the way around the world top notch really pleased.
Took receipt of two 60 inch carbon fiber lacrosse shafts (as samples) from Xiamen Carbonal Composite Technology via Alibaba. The process was streamlined and quick. Should the products perform as expected will reuse Alibaba for further orders
Happy with the way it all work and satisfied of the result and assurance it provided me.
When buying from another contry, sometime it is hard to trust but here, we can count on it.
A great experience, I have a big trust in Hank and the company, he is professional and so helpful. 5 Stars from enquiry, order, payment, shipping details updates, checking on delivery to make sure the goods had reached in an optimal condition which was the case. Even when I ask questions, late at night.
Fast delivery during these difficult times.
Thank you, a lot I appreciate, doing business with you and your company
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.